Silversea Cruises is a luxury cruise line that specializes in all-inclusive voyages to over 900 destinations worldwide. With a fleet of 12 luxury ships, the company offers travelers unique itineraries that emphasize exploration and immersive experiences. Silversea is dedicated to providing high-end travel experiences, catering to discerning customers seeking quality and comfort during their journeys. The company’s offerings include a range of exclusive deals on select voyages, allowing customers to reserve their suites with minimal deposits. Silversea also provides unique land experiences that enhance their cruise itineraries, enabling travelers to delve deeper into the culture and history of the destinations they visit. Targeting affluent travelers and luxury cruise enthusiasts, Silversea Cruises aims to deliver exceptional service and unforgettable journeys on the open sea.
Silversea Cruises receives a mixed response from its customers, with a significant majority expressing dissatisfaction. While some guests praise the service and experiences, noting the competence of staff like Catherine Stevens and the quality of certain cruises, many others highlight severe issues.
Complaints about poor customer service are rampant, with reviewers describing it as appalling and unresponsive. The quality of the cruises is also questioned, with several customers feeling that the luxurious experience promised does not match the reality, citing inadequate amenities and disappointing dining options. Additionally, logistical problems, such as lost luggage and missed ports, further tarnish the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 22 | 100% | +2.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 1 |
| Oct 24 | 1.5 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 1.5 | 2 |
| Apr 25 | — | 0 |
| May 25 | 3.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 22 most recent reviews.
“I just dont understand the other reviews”
“Beware a Silversea Cruise because if anything goes wrong their customer service is truly appalling”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.7 out of 5 (poor) | — | 22 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.0 out of 5 (fair) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Silversea Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 1.9).
22 reviews of Silversea Cruises. Filter by what matters to you.
Catherine Stevens ist eine tolle, kompetente und kundenfreundliche Betreuerin. Wir haben verschiedene Reisen mit ihr gebucht-alles top super zuverlässig. Silversea hat uns seit Jahren immer begeistert 😄
I just dont understand the other reviews!!From beginning (easy check in. free bottle of champagne) to efficient disembarkation everything was superb,,,cabin size and service(morning cup of tea arrived at 0700 each day) were faultless. Staff were so pleasant and obliging. Free excursions were adequate.Food was of a high calibre....my only quibble was the difficulty/impossibility of choosing certain restaurants......I guess the must give preference to high-end clients....but they should be transparent in this.
A1 service in every way a wonderful experience highly recommended. If you want 6 star service and an amazing experience Silver moon is your dream ship. Faultless. We had the best week totally blown away by it all and not much blows me away but this has completely. Special mention to Jack and Aristotl in the Salt restaurant these two guys are an asset to Silverseas. Thanks for a memorable 50th Birthday on board Silvermoon. Best regards Jo & Jason Wilkes
Quick answers to the questions people ask most.
Silversea is a luxury cruise line that operates all-suite, all-inclusive voyages to destinations worldwide. They focus on providing ultra-luxury experiences with personalized service, gourmet dining, and intimate ship environments with smaller guest capacities.
Silversea offers cruises to over 900 destinations across all seven continents. Their itineraries include the Mediterranean, Caribbean, Alaska, Antarctica, Asia, Northern Europe, and many remote expedition destinations.
Silversea cruises are all-inclusive, covering suite accommodations, all meals and in-suite dining, beverages including premium spirits and wines, gratuities, and Wi-Fi. Many itineraries also include shore excursions and butler service in higher suite categories.
You can contact Silversea through their website's contact form, by calling their reservation centers, or through travel agents. They have offices in multiple countries to serve guests worldwide with support in various languages.
Silversea's cancellation policy varies depending on the cruise length, destination, and how far in advance you cancel. Generally, cancellation fees increase as you get closer to the departure date, and some specialty cruises may have different terms.
Silversea has a country club casual dress code during the day and elegant casual in the evening. Some evenings may be designated as formal optional, where guests can choose to dress up, but formal wear is not mandatory.
Silversea ships feature multiple dining venues including main dining rooms, specialty restaurants, and casual options. All dining is included in your fare, with no reservations required for most venues and 24-hour in-suite dining available.
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Just returned from a cruise around the southern Caribbean. Every interaction with Silversea has been exemplary, from booking (via a travel agency) to our return home. This was the most relaxing cruise we've ever experienced, made all the more so because you're not constantly signing for extras throughout the cruise. If we hadn't used the spa our extras bill would have been zero. Our cabin, which was a mid grade one, was incredibly comfortable and spacious, the room attendants and butler were wonderful people who couldn't do enough to help. In fact it's fair to say it was the crew that made cruising with Silversea so memorable and for all the right reasons Silversea sits in a category often labelled as "ultra luxury" and it's a fair description of the experience. Is it expensive? well it's not cheap, but neither is it expensive when you consider the experience in its entirety. Would we go with Silversea again? Without a shadow of doubt, and on the cruise we met so many people who were repeat travellers, which itself attests to how good the experience is. We loved every moment of our trip
Silversea is primarily designed for adults and tends to attract an older, more sophisticated clientele. While children are welcome, the ships have limited dedicated children's facilities and programs compared to mainstream cruise lines.
Silversea operates a fleet of intimate ships that typically carry between 100 to 608 guests. This smaller size allows access to smaller ports and creates a more personalized, yacht-like atmosphere.
Yes, Silversea operates expedition cruises to remote destinations like Antarctica, the Galápagos Islands, and the Arctic. These cruises feature expert naturalists, zodiac landings, and specialized expedition equipment while maintaining luxury accommodations.
Silversea cruises can be booked up to two years in advance, and popular itineraries and suite categories often sell out early. Booking 6-12 months ahead typically provides the best selection of suites and sailing dates.
Silversea follows international maritime health and safety standards and may implement additional protocols as required by destinations or health authorities. Specific requirements can vary by itinerary and may include vaccination, testing, or other health documentation.
Silversea Cruises is a luxury cruise line that specializes in all-inclusive voyages to over 900 destinations worldwide. With a fleet of 12 luxury ships, the company offers travelers unique itineraries that emphasize exploration and immersive experiences. Silversea is dedicated to providing high-end travel experiences, catering to discerning customers seeking quality and comfort during their journeys. The company’s offerings include a range of exclusive deals on select voyages, allowing customers to reserve their suites with minimal deposits. Silversea also provides unique land experiences that enhance their cruise itineraries, enabling travelers to delve deeper into the culture and history of the destinations they visit. Targeting affluent travelers and luxury cruise enthusiasts, Silversea Cruises aims to deliver exceptional service and unforgettable journeys on the open sea.
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