SPOCE Project Management is a software company that provides project management solutions and services. The company likely offers tools and platforms designed to help organizations plan, track, and manage their projects and workflows. Their software solutions may include features for task management, team collaboration, and project tracking capabilities.
SPOCE Project Management has a positive customer experience.
SPOCE Project Management receives a mix of feedback from its users, with a notable number praising the quality of training and the professionalism of the tutors. Reviewers highlight the engaging and informative nature of the courses, with specific mentions of excellent instructors who effectively simplify complex material and incorporate real-life examples.
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However, there are significant complaints regarding customer service, particularly concerning communication issues and the handling of course expirations. Some customers report feeling pressured during the sales process and express frustration over unresponsive support when issues arise. While many appreciate the training and overall experience, the negative experiences related to service and course management detract from the overall sentiment.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Low volume · weighted down
3.9
9
100%
● Not enough data
3.9 / 5 overall
=
9 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2024.
Last 3 months
5.0
12-month avg
4.0
All-time
3.9
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jan 24
1.0
1
Feb 24
—
0
Mar 24
—
0
Apr 24
—
0
May 24
—
0
Jun 24
—
0
Jul 24
5.0
2
Aug 24
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 9 most recent reviews.
Top praiseof 6 positive reviews
Delivery33%
2 mentions
Customer service33%
2 mentions
“A very organised, structured a d professional delivery, thanks H”
On “Delivery” · Jul 4, 2024
Top complaintsof 3 negative reviews
Customer service100%
3 mentions
Payment issues67%
2 mentions
“Very odd sales method, pushy, and a lot of their emails get caught in spam”
On “Customer service” · Jan 4, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
Overall rating and review count for this company and similar companies
Harminder was excellent in guiding me through the enormous amount of content and was able to make sense of some very complex jargon. He used examples and was very good at linking everything together.... See more
No communications, let course expire and no reasonable customer service.
Very odd sales method, pushy, and a lot of their emails get caught in spam. I was unable to complete the course within six months, with no reminder emails, no check-ins, and a lot of hard-to-access co... See more
What is SPOCE Project Management and what services do you offer?
SPOCE Project Management is a comprehensive software solution designed to help teams plan, track, and execute projects efficiently. We offer project planning tools, task management, team collaboration features, time tracking, reporting dashboards, and integration capabilities with popular business applications.
What are your customer support hours?
Our customer support team is available Monday through Friday from 8:00 AM to 6:00 PM EST. We also offer 24/7 emergency support for Enterprise plan customers and maintain an extensive knowledge base for self-service support.
How can I contact SPOCE Project Management support?
You can reach our support team through multiple channels: email at support@spocepm.com, live chat on our website, or by submitting a ticket through your account dashboard. Enterprise customers also have access to dedicated phone support.
What pricing plans do you offer?
We offer three main pricing tiers: Starter ($12/user/month), Professional ($24/user/month), and Enterprise (custom pricing). All plans include a 14-day free trial, and we offer annual billing discounts of up to 20%.
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Is there a free trial available?
Yes, we offer a 14-day free trial for all new users with no credit card required. The trial includes access to all features in our Professional plan, allowing you to fully evaluate our platform before making a commitment.
What is your refund and cancellation policy?
You can cancel your subscription at any time without penalty, and cancellations take effect at the end of your current billing cycle. We offer full refunds within 30 days of purchase for annual subscriptions, and prorated refunds may be available in certain circumstances.
Does SPOCE integrate with other business tools?
Yes, SPOCE integrates with over 50 popular business applications including Slack, Microsoft Teams, Google Workspace, Salesforce, Jira, and QuickBooks. We also offer a robust API for custom integrations and Zapier connectivity for additional automation options.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Harminder was excellent in guiding me through the enormous amount of content and was able to make sense of some very complex jargon. He used examples and was very good at linking everything together. He also gave us the right amount of breaks and gave clear instructions through sessions as well as any work to do in the evening. A very organised, structured a d professional delivery, thanks H! Jean-paul, Head of Sales was very quick to respond and was very helpful with the information provided.
No communications, let course expire and no reasonable customer service.
Very odd sales method, pushy, and a lot of their emails get caught in spam. I was unable to complete the course within six months, with no reminder emails, no check-ins, and a lot of hard-to-access content in a Microsoft drive. I then emailed to discuss an extension, to no avail. Their head of sales was not easy to deal with and they have not been pleasant to deal with, i.e. no reasonable approach to finding a solution and asking for another £680 odd to do a pre-recorded course (again, I didn't even select the live option). I'd look to avoid given previous reviews.
Successfully completed my Prince2 due to the excellent teaching provided by Spoce. The entire process was easy from start to finish with support when needed. The materials all arrived well in time for any pre study you may wish to carry out. The work books are excellent and for someone like me who has never worked in the business world, got me the pass I needed for foundation and practitioner. Highly recommended and would urge anyone wishing to do any form of PM study, to consider Spoce.com.
I did my PRINCE2 Foundation with SPOCE and will give the whole experience the thumbs up. I achieved 85% in my Foundation paper which I put down to the 5 star training I recieved. Looking to do my Practitioner with them really soon. Suzy
Just completed a Prince2 Live Virtual Classroom with SPOCE, great experience. I am new to project management and was a bit concerned if I would pass first time. Got 92% on the foundation and 75% on the practitioner. Very happy. The training was very good - would thoroughly recommend :) Hannah
Disappointing experience with SPOCE. I’ve completed three courses with them now. First two experiences on the whole were positive. I found them to be very pushy for you to sign up and pay the money for the course, relentless emails until you part with your money. I was advised by them to complete Prince 2 agile foundation and practitioner despite me telling them this would be my first introduction to the course. It was tan online over 4 days with the last half day focussing on the practitioner course. There is too much to cover in half day. I passed foundation but unfortunately have to resit practitioner. I’ve sent multiple emails to them to ask if there is any additional support available and have never had a response. Agree with the previous review, an education company run by salespeople who are not interested in helping once they have your money. A shame really.
After multiple investments in training with SPOCE, I was deeply disappointed that they allowed my Prince 2 course to expire in me. I contacted them within 3 days of expiry to pay for an extension only to be told that wasn't possible now and I'd lost all my progress. They are not the cheapest for online training and are clearly only interested in maximising their ability to charge additional fees with very little in return. Unfortunately salesmen running an educational establishment.
Absolutely. We use enterprise-grade security measures including 256-bit SSL encryption, regular security audits, and SOC 2 Type II compliance. Your data is backed up daily and stored in secure, geographically distributed data centers.
Can I import data from other project management tools?
Yes, we provide migration tools and services to help you import data from popular platforms like Asana, Trello, Monday.com, and Microsoft Project. Our customer success team can assist with data migration to ensure a smooth transition to SPOCE.
Do you offer training or onboarding assistance?
We provide comprehensive onboarding resources including video tutorials, webinar training sessions, and detailed documentation. Professional and Enterprise customers receive personalized onboarding sessions with our customer success team to ensure optimal setup and adoption.
About SPOCE Project Management
SPOCE Project Management is a software company that provides project management solutions and services. The company likely offers tools and platforms designed to help organizations plan, track, and manage their projects and workflows. Their software solutions may include features for task management, team collaboration, and project tracking capabilities.