SunExpress Airlines is a well-established airline that specializes in providing affordable air travel to various attractive destinations. With over 30 years of experience in the aviation industry, the company focuses on offering budget-friendly flights primarily to popular locations in Turkey, including Antalya, Izmir, Bodrum, and Adana. SunExpress aims to cater to both leisure travelers seeking vacation options and business travelers looking for cost-effective flight solutions. The airline's user-friendly website, www.sunexpress.com, allows customers to conveniently book one-way and round-trip economy flight tickets. SunExpress is committed to delivering accessible travel options, making it a preferred choice for individuals and families planning their trips to top destinations.
SunExpress Airlines receives a mixed reception from customers, with many expressing frustration over various aspects of their service. While some reviewers appreciate the punctuality of flights and commend the friendly staff, others report significant issues with online check-in and customer support.
Complaints frequently highlight long wait times during check-in, unexpected fees, and unresponsive customer service, leading to a deeply disappointing travel experience for many. Instances of delayed flights and lost luggage further exacerbate the negative sentiment. Despite a few positive experiences, particularly regarding flight timing and helpful staff, the overall consensus leans towards dissatisfaction. Many consumers advise caution when considering SunExpress for future travel.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.6 | 13 |
| Dec 24 | 1.4 | 43 |
| Jan 25 | 1.4 | 26 |
| Feb 25 | 1.8 | 20 |
| Mar 25 | 3.1 | 136 |
| Apr 25 | 2.0 | 101 |
| May 25 | 1.9 | 123 |
| Jun 25 | 2.1 | 188 |
| Jul 25 | 2.5 | 350 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good friendly service”
“I contacted their customer service over web chat, and they just told me to try again or wait for a refund within 10 b...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | +63% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: SunExpress Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 2.0).
500 reviews of SunExpress Airlines. Filter by what matters to you.
Kaum was gutes zu sagen, zunächst eine Stunde später los geflogen als geplant, was noch nicht mal das schlimme ist. Koffer ist nicht mitgeflogen. Und das auch nicht zum ersten Mal. Ich habe genau diesen Flug gebucht da ich die Tage wieder wegfahre.. geht nur schwierig ohne Koffer. Aufgeklärt wann und wo wurde auch nicht. Unmöglich sowas
Terrible website. always problematic while booking and check-in. I fly frequently with SunExpress and I like the way they serve during the flight. And the destinations work well for me as someone living in Antalya. But I have no clue why they keep going with this website and app. So annoying. I was about to give up trying to buy that ticket after 6 of my and my wife's cards were declined.
We paid for reserved seating but was told we was not allowed our seats at check in, wage flight was fine but we should not pay for a service and not recieved it
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 58% are 1–2★.
Very bad pilot
Normally, we always enjoy flying with SunExpress. Two weeks ago, we booked two tickets again. Without our knowledge, the amount was refunded a few days later, without any email or notification. After we found out, we called customer service. It turned out to be an error on the website, which was annoying but SunExpress's fault. However, the tickets had increased in price by 15%. It was not possible to rebook the tickets at the original price. We requested several times that the differencshould bcompensated. Unfortunately, they did not agree to this.
I checked in on-line. I never accept any additional cost when checking in, but with Sun Express this was apparently not possible. It would simply not let me complete the check-in without making additional cost. So I ended up allocating 1 of the 4 seats, which costed me 9,13 GBP (I tried switching to EUR, but also this seemed impossible). I tried to get some on-line support but there was no response from the on-line webchat assistant. I will get over this, it's just a small amount. But I hate that it takes me so much time to check in online. Hopefully my further experience with Sun Express will be positive.
After arrival we waited nearly 2 hours for our luggage, very frustrating The seats at the plane are too small, allthough we had XLeg seats
planes are very low on space, no leg space whatsoever. baggage costs more than the ticket itself. endless queues which are hours long with maximum 2 counters open in every airport.
My honest opinion about our return flights .... no complaints about the pilot or the onboard employees they were all great - my daughter who has autism was overheated on both the departure flight and the return flight the aeroplane itself was ridiculously hot both ways we were sweating - she struggles to regulate temperatures so suffered massively on both flights - I've never experienced this before? Why are your planes so hot? EasyJet Ryanair both budget airlines have aircon or cool air - my next complaint is we paid extra for sun comfort with priority check in and also registered as a disabled party with x 3 disabled family members - at Dalaman there was NO call for priority they allowed wheelchair uses and stick users onboard then the rest was general - we have two autistic children both were off the scale in huge queues again we've never experienced this with all other airlines we were allowed to board first get them into their seats then they are settled - it was a bad return flight before we even set off trying to settle autistic children who can't cope is not funny - what was the benefit of paying extra to not get the support we needed?also The online check in app or website wasn't accepting my surname (I was lead passenger and booker) it was for some reason in my son in laws name so I have no flight details or reward actual in my name whatsoever and it took a lot of time and stress to suss this out and check in ... we benefitted from priority bag drop which was something I guess - luggage was meant to come off first this wasn't the case and my granddaughters special needs pushchair came off last a long time after ... as a flight company you need to make sure all customers are comfortable and happy and give the services your charging for ... flight was on time and smooth so for that I'm happy but it could have all been less stressful and calmer for our group for sure
App wouldn’t let me put my boarding card in my wallet. Bullied at the gate. You cannot take that bag on. But I have paid for it. Not on our system. Here is my bank details. Ok then but it is too big. Great eyesight but no it isn’t used 100s of times. Ok, it is too heavy, really. You get 4kg free and I bought 5kg so 9kg. Bag weighed 8.2kg. Told policy was 8kg. Took a bottle of water out and 7.8kg. Ok, we will put it in the hold. But it has lithium batteries in the bag. We are not bothered about that! UNSAFE. I have paid for a cabin bag and want a cabin bag. Ok, alright then. What service!
Flights were fine. App & website are awful. The absolute worst thing was the check-in and bag drop. The staff are the slowest people in the world, the queues are unreal it takes between 45mins to an hour and half to get through bag drop, even if you have already completed online check-in!!
Very difficult to book online. Wouldn't accept our passport number. Couldn't proceed online until I bought seats....absolutely ridiculous!!!!
Warum muss man bei einem Flug von Hamburg nach Antalya für ein 250ml Wasser 3 Euro zahlen. Das ist ja wohl das Minimum was man kostenlos erwarten darf! Online Check-in funktioniert nicht richtig auf der Internetseite. Die Durchsagen im Flugzeug versteht kein Mensch! Wir reden hier von einer 30 jährigen Fusion von Lufthansa und Türkisch Airline zu je 50 %
Online bilet almak icin cok uğraştım ama doğum tarihi kısmını girememiştim. Telefondan aldırdım. Bana en pahalı koltuklardan aldırmışlar. Başka seçeneğim olduğunu söylemediler bile. Bence özellikle işlemiyor bunların uygulaması milleti kazıklamak için.
The check-in process was very poorly organized — the queues were extremely long, and the progress was very slow. My family and I were genuinely worried we wouldn’t make it to our flight on time. Boarding was also frustrating. Despite purchasing more expensive seats specifically to receive priority boarding, we were made to wait with a child while passengers seated in rows18 to 34 boarded first. This completely defeated the purpose of paying extra and left us very disappointed with the experience.
Flug von Antalya nach Köln war okay, Flugpersonal auch, leider war unser Koffer bei Ankunft beschädigt und offensichtlich geöffnet worden- sowie 1 Stange Zigaretten fehlte. Leider keinerlei Entgegenkommen seitens Sunexpress. Nachtrag: Auch eine neuerliche Bitte um nochmalige Überprüfung führte zu keinem anderen Ergebniss!
Von Geldgier zur Kundenzufriedenheit wechseln. Wenn Sie korrekte Preise für ihre Flüge verlangen, dann könnten Sie sicherlich auch etwas Service für ihre Kunden anbieten. Die 100 Varianten, die sie fordern um noch mehr Einnahmen zu erziehlen sind absolut lächerlich. Ich muss mich online einchecken sonst muss ich 5€ Strafe je Ticket am Flughafen zahlen - OK. Der Vorteil soll eine (nur) schnelle Abgabe des Gepäck sein... soweit so Gut. Da dann alle am Gepäckschalter standen war das mit der kurzen Schlange relativ...? Wieterhin wurden wir nach Vorlage der Pässe nocheinmal eingecheckt und bekamen ganz normale Bordkarten ausgeduckt - wozu ich dann unter Androhung von Strafzahlungen online einchecken muss erschließt sich mir nicht. (ich checke soweit möglich immer online ein, auch wenn es sonst Straffrei ist) Was an der Fluggesellschaft der deutsche Anteil ist konnte ich nicht nachvollziehen - es konnte keiner deutsch sprechen nur (Das kostet so viel...) Ich hoffe, dass ich für mein Geld (Flug war Bestandteil einer Pauschalreise) in Zukunft ordentliche Fluggesellschaften bekomme - ich werde versuchen in Zukunft bei der Buchung darauf zu achten. Der Flieger war techisch und von der Sauberkeit her OK - soweit ich das beurteilen kann gab es da keine Probleme.
The on line check in both online or on the app is useless. We pre-booked seats and the system didn’t recognise them. Three calls prior to leaving the uk and multiple on line chats while away and we still have to check in at the airport. Service and facilities on the aircraft was just about sufficient. I would not fly with SunExpress again neither would I book through TUI.
It's not easy to cross the border from Stuttgart with a police officer for boarding because of the long lines at passport control. The flight was delayed solely for this reason. Sometimes I think it's always done haphazardly. Unfortunately, the Sunexpress officials weren't helpful in requesting more officers. When I spoke to them, they, as the person in charge, were willing to find a solution. I could have asked the officer to add a few more officers, but the responsible Sunexpress officials weren't interested. This happens to me on every flight from Stuttgart to Ankara. There have never been any problems from Ankara to Stuttgart.
SunExpress Airlines is a well-established airline that specializes in providing affordable air travel to various attractive destinations. With over 30 years of experience in the aviation industry, the company focuses on offering budget-friendly flights primarily to popular locations in Turkey, including Antalya, Izmir, Bodrum, and Adana. SunExpress aims to cater to both leisure travelers seeking vacation options and business travelers looking for cost-effective flight solutions. The airline's user-friendly website, www.sunexpress.com, allows customers to conveniently book one-way and round-trip economy flight tickets. SunExpress is committed to delivering accessible travel options, making it a preferred choice for individuals and families planning their trips to top destinations.
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