Good friendly service
Good friendly service. On time in Antalya. XQ533 Dublin to Antalya

SunExpress Airlines is a well-established airline that specializes in providing affordable air travel to various attractive destinations. With over 30 years of experience in the aviation industry, the company focuses on offering budget-friendly flights primarily to popular locations in Turkey, including Antalya, Izmir, Bodrum, and Adana. SunExpress aims to cater to both leisure travelers seeking vacation options and business travelers looking for cost-effective flight solutions. The airline's user-friendly website, www.sunexpress.com, allows customers to conveniently book one-way and round-trip economy flight tickets. SunExpress is committed to delivering accessible travel options, making it a preferred choice for individuals and families planning their trips to top destinations.
SunExpress Airlines receives a mixed reception from customers, with many expressing frustration over various aspects of their service. While some reviewers appreciate the punctuality of flights and commend the friendly staff, others report significant issues with online check-in and customer support.
Complaints frequently highlight long wait times during check-in, unexpected fees, and unresponsive customer service, leading to a deeply disappointing travel experience for many. Instances of delayed flights and lost luggage further exacerbate the negative sentiment. Despite a few positive experiences, particularly regarding flight timing and helpful staff, the overall consensus leans towards dissatisfaction. Many consumers advise caution when considering SunExpress for future travel.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.6 | 13 |
| Dec 24 | 1.4 | 43 |
| Jan 25 | 1.4 | 26 |
| Feb 25 | 1.8 | 20 |
| Mar 25 | 3.1 | 136 |
| Apr 25 | 2.0 | 101 |
| May 25 | 1.9 | 123 |
| Jun 25 | 2.1 | 188 |
| Jul 25 | 2.5 | 350 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good friendly service”
“I contacted their customer service over web chat, and they just told me to try again or wait for a refund within 10 b...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | +63% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: SunExpress Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 2.0).
500 reviews of SunExpress Airlines. Filter by what matters to you.
Good friendly service. On time in Antalya. XQ533 Dublin to Antalya
Bazı yolcu bilgilerini tekrar dönmek gerekiyor ayrıca örneğin pegasustan bilet alırken sizin istediğiniz pek çok bilgiyi istemiyor Bu siteyi incelemenizi naçizane öneririm Otobüs bileti alir gibi kolay pegasus ta sitenin diğer kullanımları kolay Puan vs sürekli uçan yolcular için uygulanması müşterileri size daha çok yönlendirir Direkt uçuşlar çok önemli bir avantaj Teşekkürler
Ich bin jetzt schon sehr oft mit Sunexpress geflogen. Es ist halt auch noch relativ preiswert, wenn man nicht an bestimmte Termine wie Ferien gebunden ist. Und die Flüge sind direkt. Außerdem wurden die Flugtermine erhöht. Die Internetseite für die Buchung hat sich inzwischen recht gebessert. War schon viel schlechter.
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 58% are 1–2★.
Merhaba , genel olarak olumlu bakabilirim SunExpres e, çünkü ülkemizde maalesef alternatif havayolu nerdeyse yok, müşteri yorumlarındaki 'gerçekçi' olan eleştirlere göre gerekli düzenlemeleri yapmanız çok önemli, özellikle ailelerin mağduriyeti ile ilgili, bir de çok basit olan uçuş yaklaştığında mail/mesajla bilgi vermeyi lütfen öncelik edinin, küçük dokunuşlar size büyük verimlilik olarak geri dönecektir, iyi çalışmalar diliyorum .
Overall I was happy with my first experience of Sun Express, what stopped it from getting a 5 star review was the app not being able to add the boarding pass to my wallet, the fact you check in online but then don’t have dedicated bag drop areas which then has you waiting in long queues to drop your case off and be handed a boarding pass. If these can be addressed then it’ll be spot on and the cabin crew and staff were all great and the planes were nice and clean too.
Start with the good flight on time, decent comfort and leg room for a budget flight cabin crew very professional Bad paid for the priority, baggage ticket machine wasn’t working ( tbf Manchester airports fault I’d have thought) but instead of sorting us out first at the other check in pushed us aside to wait, said we were garanteeted to get our bags off the reclaim first didn’t even priority tag one bag and tag was missing off the other when we eventually got them about last off the belt! It’s a shame because would have been a 5* review if we had got the extra we paid for. Saying that overall wouldn’t stop me booking with them again just wouldn’t pay the extra
My experience flying with SunExpress was great, on time very polite crew . We’ve flown from Stansted to Dalaman , ordered breakfast platter for 3 of us it was huge we couldn’t finish it. It’s been announced about nut allergy on this flight , but our food served with one walnut in it it was amusing . I can’t fault it any way shape or form , new aircraft seem less flight and fabulous crew.
Flüge innerhalb einer Pauschalreise im Juli 2025. Düsseldorf - Antalya / Antalya -Düsseldorf. Nach schlechten Erfahrungen der letzten beiden Reisen mit Sunexpress waren wir diesmal sehr positiv überrascht! Beide Flüge pünktlich! XQ181 & XQ186 In Duesseldorf fuhr das Flugzeug sogar beide male an den Finger, somit kein Bustransfer vom Airport zum Flugzeug und anders herum. Durch das neue Terminal in Antalya alles organisierter, ruhiger und wahrscheinlich deshalb auch pünktlich. Dieses Jahr hat alles gut funktioniert! Von mir eine Empfehlung
Habe bisher immer Glück gehabt! ☺️ Keine Ärger, kein Stress, warten wir mal ab wie es diesmal sein wird!
Ich bin insgesamt sehr zufrieden mit SunExpress. Die Flüge (über 20 seit 2023), die ich bisher mit dieser Airline gemacht habe, waren angenehm, sicher und gut organisiert. Natürlich läuft nicht immer alles reibungslos – gerade bei einer so großen Fluggesellschaft, die von vielen Faktoren wie Wetter, Flughafenpersonal oder Gepäckabfertigung abhängig ist. Aber das ist ganz normal und wird meiner Erfahrung nach professionell und kundenorientiert gehandhabt. Was ich besonders schätze, ist das gute Preis-Leistungs-Verhältnis und die Freundlichkeit der Crew an Bord. Auch die Online-Abwicklung ist mittlerweile sehr effizient und benutzerfreundlich gestaltet. Ein Punkt, den ich jedoch vermisse, ist der persönliche Kundenkontakt. Früher konnte man direkt eine deutsche Nummer anrufen oder sogar per Videochat mit einem kompetenten Ansprechpartner sprechen – das war ein echter Pluspunkt. Heute läuft fast alles über automatisierte Prozesse oder Chats, was leider nicht immer das persönliche Gespräch ersetzen kann, gerade wenn man ein komplexeres Anliegen hat. Trotzdem: SunExpress bleibt für mich eine zuverlässige Airline, bei der ich mich gut aufgehoben fühle. Ich hoffe, dass vielleicht in Zukunft wieder ein bisschen mehr persönlicher Kontakt möglich ist – das würde das Kundenerlebnis noch weiter verbessern.
We booked through the Uk office and they were so helpful and cabin crew were so helpful
It all works the same as other airlines. Follow the rules and all is well. Once I had to make changes to my friends flight, I called Sun Express and a really helpful agent sorted all out over the phone. Why cant all airlines be that helpful, it makes people happy instead of stressed! Thanks Sun Express
On 21.07.25 I flew from Antalya to Erfurt. I had some trouble with my Tickets, but Yighithan Fazil helped me so much. I tryed to give him tip, But he refused it with the words „No, I only made my Job, Ma‘am“. Thank you! 5 Stars!!!!! Only the chaos on the airport made it to a 4 stars experience.
I really don’t know why this airline is getting so many bad reviews. It’s a standard low fare airline. Flight was on time ,both ways (Dublin - Antalya ), online check in went smoothly, luggage drop off at the airports went smoothly, crew staff were very nice and helpful. Aircraft was clean . There is a little wall separating crew staff from row one and second so people who are queuing to toilet not staying on the top of your head like on the other low fare airlines. I took one star only because we couldn’t add boarding passes from sun express app to our apple wallet.
online-Checkin und Bordkarte auf dem Handy funktioniert gut. Leider muß ich trotzdem am Checkin Schalter anstehen. Warum gibt es keinen Automaten um das Gepäck aufzugeben oder zumindest einen Baggage Drop Off Schalter. So macht das keinen Sinn. Check in in Dalaman ist sehr chaotisch da ständig türkische Passagiere zu viel Gepäck haben und immer wieder mit Fragen stören. Der Flug und der Service sind gut, aber ein kleines Wasser könnte in der Kabine schon dabei sein.
SunExpress Airlines is a well-established airline that specializes in providing affordable air travel to various attractive destinations. With over 30 years of experience in the aviation industry, the company focuses on offering budget-friendly flights primarily to popular locations in Turkey, including Antalya, Izmir, Bodrum, and Adana. SunExpress aims to cater to both leisure travelers seeking vacation options and business travelers looking for cost-effective flight solutions. The airline's user-friendly website, www.sunexpress.com, allows customers to conveniently book one-way and round-trip economy flight tickets. SunExpress is committed to delivering accessible travel options, making it a preferred choice for individuals and families planning their trips to top destinations.
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