Xiamen Airlines is a Chinese airline based in Xiamen, Fujian Province, specializing in domestic and international passenger and cargo transportation services. The company operates a comprehensive network that connects various cities within China and extends to select international destinations. Xiamen Airlines is committed to providing reliable air travel services, catering primarily to leisure and business travelers seeking safe and efficient transportation. The airline's fleet consists of modern aircraft equipped with amenities designed to enhance the travel experience. Xiamen Airlines aims to meet the diverse needs of its customers, including individual travelers, families, and corporate clients. By offering competitive pricing and a focus on customer satisfaction, the company strives to maintain its position as a reputable choice for air travel in the region.
Xiamen Airlines receives a significant amount of criticism from reviewers, with many expressing dissatisfaction regarding flight management and customer service. Common complaints include abrupt flight cancellations, poor communication, and issues with seat assignments, leading to a frustrating travel experience.
Reviewers frequently mention the airline's website as unhelpful, particularly regarding online check-in. However, there are some positive remarks about the airline, particularly regarding its affordability and the quality of service in business class, with a few customers praising the food and overall experience. Despite these positives, the overwhelming sentiment reflects a lack of trust and dissatisfaction with the airline's operations. Overall, Xiamen Airlines is viewed negatively by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 29 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 1.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 4.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 4.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 29 most recent reviews.
“China's best kept secret, excellent service & food throughout, and shares sky team facilities on the ground”
“DO NOT BOOK with them a disaster poor customer service, cancel flight without telling you and give you bullshit excuses”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 67 out of 100 | 2.1 out of 5 (poor) | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | — | 29 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Xiamen Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.7).
29 reviews of Xiamen Airlines. Filter by what matters to you.
We used Xiamen Airlines to fly from New Zealand to Europe and back. Flights were a lot cheaper than other routes but went without any problems. Pros: Price Xiamen is not a bad place for a stopover On time Movies and games onboard Cons: Communication and app in Chinese Booked via booking dot com (because Xiamen website didn’t work) No vegetarian food onboard
Xiamen Paris en Boeing 787, 2 repas servis. Chek in rapide, environ 15mn. Notre avion a décollé avec 30mn de retard pour cause de chargement cargo, le personnel en a profité pour servir les plateaux repas. La compagnie me paraît professionnelle et bagage reçu à CDG en 5mn après l'immigration. Je reprendrai cette compagnie.
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Xiamen Airlines is a Chinese airline based in Xiamen, Fujian Province, specializing in domestic and international passenger and cargo transportation services. The company operates a comprehensive network that connects various cities within China and extends to select international destinations. Xiamen Airlines is committed to providing reliable air travel services, catering primarily to leisure and business travelers seeking safe and efficient transportation. The airline's fleet consists of modern aircraft equipped with amenities designed to enhance the travel experience. Xiamen Airlines aims to meet the diverse needs of its customers, including individual travelers, families, and corporate clients. By offering competitive pricing and a focus on customer satisfaction, the company strives to maintain its position as a reputable choice for air travel in the region.
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