Business Class Xiamen
China's best kept secret, excellent service & food throughout, and shares sky team facilities on the ground. Will be go to in future, especially if can add additional routes into Europe.
Xiamen Airlines is a Chinese airline based in Xiamen, Fujian Province, specializing in domestic and international passenger and cargo transportation services. The company operates a comprehensive network that connects various cities within China and extends to select international destinations. Xiamen Airlines is committed to providing reliable air travel services, catering primarily to leisure and business travelers seeking safe and efficient transportation. The airline's fleet consists of modern aircraft equipped with amenities designed to enhance the travel experience. Xiamen Airlines aims to meet the diverse needs of its customers, including individual travelers, families, and corporate clients. By offering competitive pricing and a focus on customer satisfaction, the company strives to maintain its position as a reputable choice for air travel in the region.
Xiamen Airlines receives a significant amount of criticism from reviewers, with many expressing dissatisfaction regarding flight management and customer service. Common complaints include abrupt flight cancellations, poor communication, and issues with seat assignments, leading to a frustrating travel experience.
Reviewers frequently mention the airline's website as unhelpful, particularly regarding online check-in. However, there are some positive remarks about the airline, particularly regarding its affordability and the quality of service in business class, with a few customers praising the food and overall experience. Despite these positives, the overwhelming sentiment reflects a lack of trust and dissatisfaction with the airline's operations. Overall, Xiamen Airlines is viewed negatively by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 29 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 1.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 4.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 4.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 29 most recent reviews.
“China's best kept secret, excellent service & food throughout, and shares sky team facilities on the ground”
“DO NOT BOOK with them a disaster poor customer service, cancel flight without telling you and give you bullshit excuses”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 67 out of 100 | 2.1 out of 5 (poor) | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | — | 29 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Xiamen Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.7).
29 reviews of Xiamen Airlines. Filter by what matters to you.
China's best kept secret, excellent service & food throughout, and shares sky team facilities on the ground. Will be go to in future, especially if can add additional routes into Europe.
Cant fault them. I have flown a lot of airlines in the oast. Xiamen is as good as any out there.
Was worried by the many bad reviews but it was half the price of other business class tickets so decided to try it out. It was excellent. The fastest check in, helpful, friendly and attentive service, food was ok. Best part was the seat as it was so spacious, there was a big screen, multiple storage cavities and very comfy. The lounge at Tullamarine was ok but at Xiamen it was crowded and not enough seating. There was a Big range of food available. A hassle was the hour long delay for the connecting flight to Paris so that was not ideal. But I’d prefer the delay while they check the plane to make sure it is safe… All in all was a great flight and I’ll definitely be returning
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Don’t know why people rate it bad, it was an absolutely great experience, good food, multiple times my belly was full, enough to drink too, great movies to watch or games to play on the screen before you, blanket, little pillow, I slept very well thank you. Lovely service, lovely people. Free very good I think 4 stars hotel in the very vivid lively city centre, if you have a transfer next day, smelling amazing, great rooms, great breakfast. 1 time I had to pay 20 dollar taxi I think because early morning, other time the taxi back was 3 dollar so make sure to at least have some Chinese currency. The ride to the hotel was free though. Lovely lovely. I’m very satisfied with their service. Thank you Xiamen airlines!
We recently booked a trip to Osaka from Melbourne with xiamen airlines economy. We were sceptical booking this as we havent travelled via this airline before and the reviews from many flyers wasnt very positive. However we got very reasonable prices and decided to choose our own adventure and so glad we did! The flight had good seat space, leg room, in house entertainment, great meals, very good service by very polite crew members, very punctual, not long queues or waits to check in, board or offboard. Since we had overnight stay in xiamen, we were also provided transit hotel with 2 rooms (as we were a family of 4) at no cost that included really good buffet breakfast and also were arranged shuttle transport to and fro at minimal charge. The rooms were very clean, spacious, had a scrumptious breakfast and we had just the rest we needed between the flights. We had such a great flight and would definitely recommend and travel with xiamen again. Need more airlines like this 👍 PS: written by a genuine traveller with a limitless passion to explore.
Excellent airline, we had a long connection in xiamen and the airline gave us a hotel room to rest that included breakfast, you can also choose a bus guided tour around the city to spend your waiting time. You have this options in connections longer than 4 hours. During the flight the attention was great, meals, blanket, socks and a really comfortable seat even in economy class.
Xiamen Airlines is a Chinese airline based in Xiamen, Fujian Province, specializing in domestic and international passenger and cargo transportation services. The company operates a comprehensive network that connects various cities within China and extends to select international destinations. Xiamen Airlines is committed to providing reliable air travel services, catering primarily to leisure and business travelers seeking safe and efficient transportation. The airline's fleet consists of modern aircraft equipped with amenities designed to enhance the travel experience. Xiamen Airlines aims to meet the diverse needs of its customers, including individual travelers, families, and corporate clients. By offering competitive pricing and a focus on customer satisfaction, the company strives to maintain its position as a reputable choice for air travel in the region.
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