Zuora is a cloud-based software company that provides subscription billing and revenue management solutions for businesses. The platform helps companies manage recurring billing, subscription lifecycle management, and revenue recognition for subscription-based business models. Zuora serves various industries including SaaS, media, telecommunications, and other businesses operating on subscription or usage-based pricing models.
Zuora receives a generally positive reception from users, particularly for its comprehensive billing and subscription management capabilities. Reviewers appreciate the platform's ability to handle complex pricing models and automate revenue recognition, which significantly streamlines operations for scaling businesses.
Many highlight the effectiveness of Zuora's workflow automation and the insights provided by its subscription analytics. However, there are notable concerns regarding the support experience, with several customers describing it as underwhelming and slow to respond, particularly during configuration issues. Additionally, some users mention a steep learning curve and high pricing, which can be challenging for startups. Overall, while Zuora excels in functionality and automation, its support and complexity may leave some users wanting more.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Accounting Software.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 50 out of 100 | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | −67% | 199 |
12 reviews of Zuora. Filter by what matters to you.
7 months ago
Perfect timing for us as we scaled from hundreds to thousands of subscribers. The automated billing and revenue recognition features are exactly what we needed. Minor issues with report customization... See more
7 months ago
Zuora has been a game-changer for our SaaS business. The billing automation saves us hours every month and the revenue recognition features are spot-on. Setup took longer than expected, but the suppor... See more
7 months ago
Feature-rich platform that covers all our billing needs. The price increases have been steep though, making it harder to justify for our growing startup.
7 months ago
The platform itself works fine for basic subscription billing, but when we ran into configuration issues, support was slow to respond and didn't seem very knowledgeable about our specific use case. Ex... See more
Quick answers to the questions people ask most.
Zuora is a cloud-based subscription management platform that helps businesses launch, manage, and transform into subscription-based models. The platform provides billing automation, revenue recognition, subscription analytics, and customer lifecycle management tools for recurring revenue businesses.
Zuora serves businesses across various industries including SaaS companies, media and entertainment, manufacturing, healthcare, and telecommunications. The platform is designed for any company operating subscription, usage-based, or hybrid billing models.
You can reach Zuora support through their online support portal, by phone, or via email depending on your subscription plan. Premium support options include dedicated customer success managers and priority response times for enterprise customers.
Zuora provides 24/7 support for critical issues to enterprise customers, while standard support is typically available during business hours in your region. Specific support hours may vary based on your subscription tier and geographic location.
Yes, Zuora offers extensive integrations with popular CRM systems like Salesforce, ERP platforms, payment gateways, and accounting software. The platform also provides APIs and pre-built connectors to facilitate seamless data flow between systems.
Zuora typically uses a subscription-based pricing model that scales with your business volume and feature requirements. Pricing varies based on factors like transaction volume, number of subscribers, and selected modules, with custom enterprise packages available.
Implementation timelines vary depending on business complexity, data migration needs, and integration requirements. Typical implementations range from a few weeks for simple setups to several months for complex enterprise deployments with extensive customizations.
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Perfect timing for us as we scaled from hundreds to thousands of subscribers. The automated billing and revenue recognition features are exactly what we needed. Minor issues with report customization but overall very satisfied.
Zuora has been a game-changer for our SaaS business. The billing automation saves us hours every month and the revenue recognition features are spot-on. Setup took longer than expected, but the support team was helpful throughout the process.
Feature-rich platform that covers all our billing needs. The price increases have been steep though, making it harder to justify for our growing startup.
The platform itself works fine for basic subscription billing, but when we ran into configuration issues, support was slow to respond and didn't seem very knowledgeable about our specific use case. Expected better service given the premium pricing.
We've been using Zuora for two years now and it's been reliable. The subscription analytics give us great insights into our customer lifecycle. Only complaint is that some of the UI feels dated and could use a refresh.
We switched from a homegrown solution and haven't looked back. Zuora handles our complex pricing models and international billing requirements perfectly. The migration process was well-supported by their professional services team.
Works well for our billing needs. Integration with Salesforce was smooth.
Zuora covers everything we need from billing to revenue analytics. The workflow automation has reduced manual work significantly and the compliance features give us peace of mind. Interface could be more intuitive but functionality is top-notch.
The core functionality is good and handles our subscription billing without issues. However, customer support response times can be slow, and some features feel overly complicated for what should be simple tasks. Price point is also quite high for smaller businesses.
This platform handles our complex billing scenarios well, but there's definitely a learning curve. The reporting capabilities are excellent once you figure out how to use them properly.
Powerful platform but takes time to master. The training resources are helpful, though some processes seem unnecessarily complex. Once you get the hang of it, it works well for subscription management.
Zuora transformed how we handle our subscription business. The quote-to-cash process is streamlined and the dunning management has significantly reduced our churn. The API documentation is comprehensive and our developers had no trouble with integrations.
Zuora maintains enterprise-grade security including SOC 2 Type II compliance, data encryption, regular security audits, and role-based access controls. The platform is also PCI DSS compliant for handling payment card data securely.
Yes, Zuora supports multi-currency billing, international tax compliance, and localized invoicing in multiple languages. The platform can handle complex global billing scenarios including currency conversions and region-specific tax requirements.
Zuora offers comprehensive training through Zuora University, including online courses, certification programs, and live training sessions. New customers receive dedicated onboarding support, documentation, and access to a community forum for ongoing learning.
Zuora is a cloud-based software company that provides subscription billing and revenue management solutions for businesses. The platform helps companies manage recurring billing, subscription lifecycle management, and revenue recognition for subscription-based business models. Zuora serves various industries including SaaS, media, telecommunications, and other businesses operating on subscription or usage-based pricing models.
