Good but pricey
Feature-rich platform that covers all our billing needs. The price increases have been steep though, making it harder to justify for our growing startup.

Zuora is a cloud-based software company that provides subscription billing and revenue management solutions for businesses. The platform helps companies manage recurring billing, subscription lifecycle management, and revenue recognition for subscription-based business models. Zuora serves various industries including SaaS, media, telecommunications, and other businesses operating on subscription or usage-based pricing models.
Zuora receives a generally positive reception from users, particularly for its comprehensive billing and subscription management capabilities. Reviewers appreciate the platform's ability to handle complex pricing models and automate revenue recognition, which significantly streamlines operations for scaling businesses.
Many highlight the effectiveness of Zuora's workflow automation and the insights provided by its subscription analytics. However, there are notable concerns regarding the support experience, with several customers describing it as underwhelming and slow to respond, particularly during configuration issues. Additionally, some users mention a steep learning curve and high pricing, which can be challenging for startups. Overall, while Zuora excels in functionality and automation, its support and complexity may leave some users wanting more.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Accounting Software.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | −67% | 199 |
12 reviews of Zuora. Filter by what matters to you.
Feature-rich platform that covers all our billing needs. The price increases have been steep though, making it harder to justify for our growing startup.
The core functionality is good and handles our subscription billing without issues. However, customer support response times can be slow, and some features feel overly complicated for what should be simple tasks. Price point is also quite high for smaller businesses.
Powerful platform but takes time to master. The training resources are helpful, though some processes seem unnecessarily complex. Once you get the hang of it, it works well for subscription management.
Quick answers to the questions people ask most.
Zuora is a cloud-based subscription management platform that helps businesses launch, manage, and transform into subscription-based models. The platform provides billing automation, revenue recognition, subscription analytics, and customer lifecycle management tools for recurring revenue businesses.
Zuora serves businesses across various industries including SaaS companies, media and entertainment, manufacturing, healthcare, and telecommunications. The platform is designed for any company operating subscription, usage-based, or hybrid billing models.
You can reach Zuora support through their online support portal, by phone, or via email depending on your subscription plan. Premium support options include dedicated customer success managers and priority response times for enterprise customers.
Zuora provides 24/7 support for critical issues to enterprise customers, while standard support is typically available during business hours in your region. Specific support hours may vary based on your subscription tier and geographic location.
Yes, Zuora offers extensive integrations with popular CRM systems like Salesforce, ERP platforms, payment gateways, and accounting software. The platform also provides APIs and pre-built connectors to facilitate seamless data flow between systems.
Zuora typically uses a subscription-based pricing model that scales with your business volume and feature requirements. Pricing varies based on factors like transaction volume, number of subscribers, and selected modules, with custom enterprise packages available.
Implementation timelines vary depending on business complexity, data migration needs, and integration requirements. Typical implementations range from a few weeks for simple setups to several months for complex enterprise deployments with extensive customizations.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Zuora maintains enterprise-grade security including SOC 2 Type II compliance, data encryption, regular security audits, and role-based access controls. The platform is also PCI DSS compliant for handling payment card data securely.
Yes, Zuora supports multi-currency billing, international tax compliance, and localized invoicing in multiple languages. The platform can handle complex global billing scenarios including currency conversions and region-specific tax requirements.
Zuora offers comprehensive training through Zuora University, including online courses, certification programs, and live training sessions. New customers receive dedicated onboarding support, documentation, and access to a community forum for ongoing learning.
Zuora is a cloud-based software company that provides subscription billing and revenue management solutions for businesses. The platform helps companies manage recurring billing, subscription lifecycle management, and revenue recognition for subscription-based business models. Zuora serves various industries including SaaS, media, telecommunications, and other businesses operating on subscription or usage-based pricing models.