Save your money - don’t buy
Poor course content you can find on google. Poor pictures and bad customer service. I accessed a course and they won’t refund me because I bought it through reed.

Apex Learning is an online education platform that specializes in providing a wide range of Continuing Professional Development (CPD) accredited courses. The company offers over 2000 courses that are QLS endorsed and Ofqual regulated, catering primarily to individuals seeking to enhance their skills and qualifications in various fields. Customers include professionals looking to gain certification and organizations aiming to support their staff's development through accredited training. The platform features a user-friendly interface where learners can access courses in subjects such as health and social care, nursing assistance, and teaching assistance. Apex Learning also provides additional benefits, including lifetime membership, free access for a family member, and 24/7 learner support, ensuring that users have the resources they need to succeed in their educational pursuits. With a commitment to quality and accessibility, Apex Learning aims to meet the training needs of both individuals and businesses in a competitive job market.
Apex Learning receives high praise for its extensive range of courses and the quality of service provided by staff, particularly Stephen Hall, who is frequently mentioned for his prompt and helpful assistance. Reviewers appreciate the detailed and informative course content, which many find beneficial for professional development and accreditation.
However, some customers express dissatisfaction with certain course materials, describing them as poor and not worth the investment. Complaints also arise regarding the lack of refunds for unsatisfactory courses, particularly when purchased through third-party platforms. Despite these criticisms, the overall sentiment remains positive, with a significant majority of users recommending Apex Learning for its supportive service and valuable educational offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 165 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 3 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 4.4 | 7 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 4.7 | 3 |
| May 25 | 3.7 | 6 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 165 most recent reviews.
“Overall I am extremely satisfied with the course and customer service”
“Poor pictures and bad customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Learning.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 2.8 out of 5 (fair) | 0% | 165 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 |
Bottom line: Apex Learning is #4 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 2.8).
165 reviews of Apex Learning. Filter by what matters to you.
Poor course content you can find on google. Poor pictures and bad customer service. I accessed a course and they won’t refund me because I bought it through reed.
Course materials were poor, AI generated voice. For the price I wasn't expecting much but I wasn't expecting a course that sounded like it was written by AI and contained errors and that was only the first part I looked at. I contacted the company for a refund, as per their FAQs, and was told 3-5 working day which passed and no refund appeared. I had to claim my money back from PayPal (good thing I paid via Paypal)
Scammers. Cancelled my subscription march last year and they have charged me twice since then..first time PayPal refunded me. And just put in another claim today, twice these scammers have confirmed I was cancelled. Once I could forgive as a technical issue. But not twice Update 10/12/2024. I have had an update via email from Steve Hall using the classic "cancel the paypal dispute and we will refund you". Do you think I am stupid? This method is only used by scammers. AVOID AT ALL COSTS.
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Course purchase since 01/01.. Can you please let me know when can ai have access of the course? If you can't provide access within next 24 hours then refund the amount. No where b3fore purchasing the course it was specified that she had to wait 48 hours and waste her time. Order number 5385628 Please let me know if you have any queries. Regards Muhammad Farrukh
Saw an ad on Reed courses for this company so I checked them out on Trustpilot and most of the reviews were ok. Decided to contact the company via their web page only to be told that they do not do the course that is advertised on the Reed website. Interesting!. The person dealing with the query clearly had no idea either and made no apology but instead decided to point out that it was a prep course for the course I needed!! Tell me something I didn't already know. You either know what's on offer or you don't. You may not run the actual course but you are clearly offering a course in preparation for it. Surely you should know that! Anyway I decided it would probably be better to go elsewhere.
can you go to university with a building surveyor course? also a project management
I bought an IT support refresher course last year that was listed at £3000 that dropped to £50, bearing in mind we are in 2022, the course was outdated showing information from as far back as 2003, so they added some newer courses onto my profile. I'm getting through the original course just to realize that this course isn't made for the UK, everything correlates with American Laws and Practices, completely different from UK IT Support. Nothing at all indicates this course was made for Americans, it also includes a ton of stuff about healthcare that isn't mentioned in the original course information. I purchased this course with the intention to learn about IT support for businesses, not specifically healthcare information. I am in the UK, studying on a .org.uk website so I expect my learning to be UK based. As I'm getting deeper into the course it's telling me to check pages of an unknown book, another mistake within the course. I wasn't given any extra book or file to read along with this course. You wouldn't be able to use this ' qualification ' in the UK, it's built for Americans. Many subjects speak about state and federal programs & American abbreviations that we do not use here. The exam for this course is built for Americans, not for UK-based students. How on earth am I supposed to know subjects without this unknown extra piece of information they keep talking about? This WILL NOT help you with any UK IT support roles and that so-called original pricing of £3000 would have me asking for an immediate refund. It's disgusting that such a horribly made course is listed at anything over £10 and even worse that I've spent a lot of time investing time and effort into this course.
I registered with APEX in March 2022 for the "TQUK Level 2 Diploma for the Early Years Practitioner (RQF)". All course material was only PDF text documents. Ok, I was surprised but I accepted and was studying. When I completed my first assignment I wanted to discuss it with a tutor and they did not allowed it. They wanted me to complete all the course, submit the assignment in the end all together and only then I would get a feedback, Pretty bad, but it gets worse. In the end of May they have emailed me saying TQUK had cancelled their contract with them and in a phone call George Pitt made it clear that it was because Apex did not pass their Audit. SHAMEFUL. I contacted the awarding body TQUK to get some support since I was undertaking a course approved by them when I first subscribed and they informed me Apex had never informed the awarding body that I was one of their students (after 3 months of registering with Apex). So they want to transfer me to another provider that currently do not offer the course and they previously told me it would be ready by the end of July, which I now find out can still take another 2 months. Who knows if this is really the case. I have tried my best to find another solutions so they can transfer me and they do not accept any loss. Its only their students loss that is acceptable for them. The worse provider ever. Do not undertake a course with apexlearning.org.uk
Awful company, please avoid them, I accidentally booked a course with these, they wouldn't allow me to cancel after 14 days, my dog had just died of cancer then I had covid for three weeks so was unable to in their timeframe
I was referred to these by Reed in Partnership who this company pay to advertise for them. The website looks like a scam, there is a permanent 98% discount, a offer timer (stock alert timer) and they use stock images. The course I have been doing (IT support tech) is embarrassingly low level and 10 years out of date referencing windows 8 as the latest version. Much of the information is incorrect and the video quality is terrible (VHS quality). They do not test on each module and the "exam" is made up of template questions from teaching websites. Their customer support is slow but well organised and they respond personally if you have any problems by email rather than a ticket system. The website says they are accredited but the company is not a registered awarding body and some investigation revealed that this company isn't recognised by any awarding bodies, educators or employers. Further, no one at City & Guilds, MEG or any other body has heard of them and my contacts in the local industry (Cambridge) haven't heard of them either and said they wouldn't consider it valid if seen on a CV. The only reason I am continuing this course is because Reed in Partnership is paying for it and I said I would do it. This will not be on my CV I am doing this to pass the time and to keep my advisor from giving me a hard time not out of choice or from expectation of any benefit or useful results. Many of the reviews for ApexLearning on this website have the hallmarks of paid-for reviews. Avoid avoid avoid! EDIT: The Awarding body listed on the website does not list them. The Learning material is out of sequence and most of it doesn't relate to the subject of the course. The section titles "hardware" has 5 short videos talking about hardware at a high-school level and the rest are relating to security. The videos in the security section start with some basic reminders to install an AV and anti-malware tools then goes on to discuss some topics that can be covered in 10 mins of watching a decent YouTuber. The "basic IT literacy" section has little to do with IT literacy as anyone would recognise it and is mostly about the medical industry doesn't mention the basics. Videos in this section talk a lot of about paperwork and legislation. These videos are the longest in the section where they think that topics like "troubleshoot basic IT issues" is a 15 min video compared to the previous section where you can expect to be told about "acceptable use" for an hour. This is not a course for anyone who wants to a "qualification" in IT support. Very little is about IT support (almost never mentioned) and is obviously designed for elderly CEOs. The "mock exam" is dead and brings up a 404. And the final exam includes questions not at all related to IT or IT support such as questions about the American medical insurance industry. The questions feel like they are random.
Firstly, to be as fair as possible, this review is only for the Apex Learning Hairdressing and Barbering course. The course consists of wordy essays about each chapter's topic, surprisingly with no visual instructions. (What on earth?!!) and at the end of some (only some) lessons there is a youtube video which without even a single exception, I found them all for free on youtube. If you are even considering paying for this course, DON'T! and if you have already paid for it, let your money be the only thing you waste, not your time too, do not take the course even if you've paid for it.
Absolutely dreadful course. A powerpoint read by a robotic AI voice. I am a cleaner and have been for some time. I purchased the British Cleaning Course for an employee, thinking it would give them a little training before I took them on jobs. Thank heavens I reviewed the course first! The advice given is appalling. Unblocking drains, bleaching things, washing carpets. We aren't plumbers, or carpet cleaners! This kind of information would get a cleaner sacked.
Scam! They're asking if I enjoyed my course but I never even got to do it! Managed to log in once then wasn't able to for a couple of days, I just kept getting "page not found" when I went into my email to log in from their link I had the same issue. When I finally got on the whole course has been wiped from my account. I haven't heard from them at all. The only reason I went with Apex Learning were the high reviews. Would not recommend.
Apex Learning is an online education platform that specializes in providing a wide range of Continuing Professional Development (CPD) accredited courses. The company offers over 2000 courses that are QLS endorsed and Ofqual regulated, catering primarily to individuals seeking to enhance their skills and qualifications in various fields. Customers include professionals looking to gain certification and organizations aiming to support their staff's development through accredited training. The platform features a user-friendly interface where learners can access courses in subjects such as health and social care, nursing assistance, and teaching assistance. Apex Learning also provides additional benefits, including lifetime membership, free access for a family member, and 24/7 learner support, ensuring that users have the resources they need to succeed in their educational pursuits. With a commitment to quality and accessibility, Apex Learning aims to meet the training needs of both individuals and businesses in a competitive job market.
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