Great customer care services and service in general,got tow free courses.
Had the best experience doing my diploma and great customer service,may take a day or two but they will always get back to you on time.

Apex Learning is an online education platform that specializes in providing a wide range of Continuing Professional Development (CPD) accredited courses. The company offers over 2000 courses that are QLS endorsed and Ofqual regulated, catering primarily to individuals seeking to enhance their skills and qualifications in various fields. Customers include professionals looking to gain certification and organizations aiming to support their staff's development through accredited training. The platform features a user-friendly interface where learners can access courses in subjects such as health and social care, nursing assistance, and teaching assistance. Apex Learning also provides additional benefits, including lifetime membership, free access for a family member, and 24/7 learner support, ensuring that users have the resources they need to succeed in their educational pursuits. With a commitment to quality and accessibility, Apex Learning aims to meet the training needs of both individuals and businesses in a competitive job market.
Apex Learning receives high praise for its extensive range of courses and the quality of service provided by staff, particularly Stephen Hall, who is frequently mentioned for his prompt and helpful assistance. Reviewers appreciate the detailed and informative course content, which many find beneficial for professional development and accreditation.
However, some customers express dissatisfaction with certain course materials, describing them as poor and not worth the investment. Complaints also arise regarding the lack of refunds for unsatisfactory courses, particularly when purchased through third-party platforms. Despite these criticisms, the overall sentiment remains positive, with a significant majority of users recommending Apex Learning for its supportive service and valuable educational offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 165 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 3 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 4.4 | 7 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 5.0 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 4.7 | 3 |
| May 25 | 3.7 | 6 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 165 most recent reviews.
“Overall I am extremely satisfied with the course and customer service”
“Poor pictures and bad customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Learning.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 2.8 out of 5 (fair) | 0% | 165 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 |
Bottom line: Apex Learning is #4 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 2.8).
165 reviews of Apex Learning. Filter by what matters to you.
Had the best experience doing my diploma and great customer service,may take a day or two but they will always get back to you on time.
The supporting materials are helpful, and provide a useful starting point for self-study. Be aware that it really is fully self-study, but if you get stuck on anything then the support staff at Apex are quick to reply and help point you in the right direction. Overall, a good course that has really helped me grow as a teacher over the past 10 months.
Just completed my HLTA level 4 course. Was really easy and straight forward to follow, Customer service was great. Thank you to Steve Caine and Amir for their support and getting back to me about any queries I had about the course. Loved the way feedback was given for each assessment criteria. The only thing that was disappointing was that there is a £30 resubmission fee.
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Great course with good resources. Took longer than expected to receive certification. Great customer service very responsive and managed to get marked during coronation weekend must also be a bonus. Would reccomend
Recently I've needed it to help to access my account and my courses. Evan made the process stress-free, quick and easy within minutes.
The initial communication and information as to who was my POC for advice etc was lacking. After a few emails, managed to have a POC, this did change however. The course itself is very heavy on PPT and as its remote, self help was the way forward. I have been teaching for over 30 years so not so much a challenge, more adaptation to the new terminology etc. The results took some time to come back, but I was grateful for the support i did receive in the final stages of submission.
The course itself is really informative, the assignments are straightforward. However getting the results back took much longer and had to request the results
Such a great experience. Just loving it. Glad to study with apexlearning.org.uk. Voice reading perfect. Access to previous module sometimes difficult.
I Think the courses are very informative and contain valuable learning and content .
Apex Learning is an online education platform that specializes in providing a wide range of Continuing Professional Development (CPD) accredited courses. The company offers over 2000 courses that are QLS endorsed and Ofqual regulated, catering primarily to individuals seeking to enhance their skills and qualifications in various fields. Customers include professionals looking to gain certification and organizations aiming to support their staff's development through accredited training. The platform features a user-friendly interface where learners can access courses in subjects such as health and social care, nursing assistance, and teaching assistance. Apex Learning also provides additional benefits, including lifetime membership, free access for a family member, and 24/7 learner support, ensuring that users have the resources they need to succeed in their educational pursuits. With a commitment to quality and accessibility, Apex Learning aims to meet the training needs of both individuals and businesses in a competitive job market.
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