Organisation & service was first class…
Organisation & service was first class on both ships (Vega & Polaris).

APT River Cruises & Tours specializes in providing luxury travel experiences through all-inclusive tours, cruises, and rail journeys tailored for Australian travelers. The company offers a diverse range of travel options, including small ship cruises, guided tours, and rail adventures across various global destinations. Customers can explore iconic landscapes in Europe, Asia, Africa, and the Americas, as well as Australia and New Zealand’s unique attractions. The company focuses on creating seamless, comfortable travel experiences that allow guests to immerse themselves in different cultures and environments. APT River Cruises & Tours caters to discerning travelers seeking adventure and relaxation while ensuring high standards of service throughout their journeys. With an emphasis on unforgettable memories, APT's offerings are designed for those looking to discover new destinations with ease and luxury.
Reviewers consistently praise APT River Cruises & Tours for their excellent service and high-quality cruises. Many highlight the first-class organization and the dedication of staff, such as Rachel Mack and tour directors like Roneil and Spencer Scott, who go above and beyond to enhance the travel experience.
The boats are described as fabulous and well-maintained, with excellent food and informative itineraries that showcase beautiful destinations. However, some customers express disappointment regarding the limited bar hours and the need to switch ships due to low water levels, which affected their overall experience. Despite these minor complaints, the majority of feedback reflects a strong satisfaction with the overall cruise experience. Overall, APT River Cruises & Tours receives a positive sentiment from its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 999 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 9 |
| Sep 24 | 4.3 | 11 |
| Oct 24 | 4.1 | 22 |
| Nov 24 | 5.0 | 9 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 8 |
| Feb 25 | 4.8 | 4 |
| Mar 25 | 4.8 | 27 |
| Apr 25 | 4.9 | 23 |
| May 25 | 4.5 | 62 |
| Jun 25 | 4.4 | 78 |
| Jul 25 | 4.6 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had many questions and requirements which she dealt with in a friendly, helpful manner whilst remaining professiona...”
“A cruise "on the cheap"”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.1 out of 5 (good) | +3% | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: APT River Cruises & Tours is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 4.1).
500 reviews of APT River Cruises & Tours. Filter by what matters to you.
Organisation & service was first class on both ships (Vega & Polaris).
I cannot fault the service I received from Rachel Mack. She went that extra mile to ensure that she was able to offer me exactly what I wanted from my river cruise choice. I had many questions and requirements which she dealt with in a friendly, helpful manner whilst remaining professional at all times. It was a pleasure to deal with her, she is a credit to APT.
Very high quality fabulous cruise.
Fabulous boat, immaculately maintained, excellent ports of call, enthusiastic and informative Tour Director, plenty of food and drink, ( though served by less than enthusiastic staff, no eye contact, little rapport ). Overall, an exceptionally good trip. We would strongly recommend APT to anyone considering a small motor yacht cruise.,
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Excellent itinery, our guide Roneil was brilliant and very informative and funny. Hotels were good, arrangements were clear, coach driver Randy was a very smooth driver. Five stars all round.
The boat was lovely, the air-conditioning was great in the cabins, not so great elsewhere due to the extreme heat. Food was excellent, except that we arrived after 9pm on the first day due to the boat not being where it should have been due to lack of water in the danube. The restaurant shut at 9pm, so the group who arrived late were given a couple of dry sandwiches and some fruit in our cabins. This was not enough after a full day of travelling. We were given a free drink too, but there should have been more of a meal available. Trips were great, with good guides given lots of information.
Excellent experience with APT Travelmarvel. Spencer Scott our tour director Through the Rockies was excellent. He organised our group of 38 extremely well. He was efficient, knowledgeable, and patient. We learned a lot from him and enjoyed his anecdotes and playlist. The coach driver, Sandeep, was also excellent and one could sense a very good rapport between him and Spencer I would definitely suggest an additional hour, at least, longer at the first stop on Vancouver Island- the town with the fascinating murals, interesting shops and museum Half an hour is much too little especially as we did not need that extra time at the hotel in Victoria which it seemed we were rushing to get to by 4pm? The Rocky Mountaineer although a wonderful train - comfortable, fabulous food and great service was a disappointment in terms of scenery. We saw more trees close up than mountains and therefore the extra we paid for the Gold Class glass ceiling was not value for money. Also Kamloops where we stayed overnight was very disappointing. Butchard Gardens and our final dinner there was a highlight. On the Zaandam, Holland America Line Alaska cruise Jeffrey the Travelmarvel representative was friendly, fun and very helpful.
This was an amazing experience for us as first time River Cruisers and we certainly were not disappointed. Everything was 5 star until the last evening when we were presented with a bill of just over 500 euros which was 200 euros over what we knew we had spent on extras. There were 9 items in total which were not incurred by us, one being a trip to Salzburg, an extra trip to the concert in Vienna, laundry, drinks etc. It was a this moment things went more than a little sour as the Tour Manager was adamant that we had been on the Salzburg trip. On checking his paperwork he realised we had not been on the trip, and also that they had charged us twice for the Vienna concert. We had never used the laundry service, and there were drinks we had never ordered. It was fortunate that we had kept all our bar receipts. What was so galling was that even after they realised that the mistakes were all down them, they never once offered us an apology. As a result of this altercation, I missed the evening cruise viewing the lights of Budapest, and sadly it left a very bitter taste in my mouth as a result of their attitude. It would be wrong for us not to give our trip 5 stars as everything else was way beyond our expectations, but they do need to improve their customer service approach in situations like we experienced. All staff members deserve praise but we must mention Rohan who served at our table for most of trip. A truly exceptional young man, amazingly attentive, so thank you Rohan!
This was our first escorted bus tour. The trip was well planned out with regular breaks along the way to allow for photo opportunities. Our Tour director was good fun as well as very informative and professional. He kept everything running smoothly. The bus was clean and comfortable. The driver was also very professional and we felt very safe on our journey.
We experienced the usual quality of service on this trip. The program is varied, balanced and suitable for all ages. The means of transport, the hotels and cruisecabin accommodation are of the highest standard. The tourguides are knowledgeable and very helpful at all times.
Staff were excellent, guide on coach, a lovely lady, Was very good and knowledgeable. Food was excellent Disappointed we had to buy drinks, as last cruise Amsterdam to Budapest was included.
It was well organised. Hectic schedule and early starts which I would have liked to have been made aware of prior to the trip. It was my first guided tour so didn't know what to expect but having lived ou of a suitcase for two weeks I would have organised myself a bit differently had I known. However, it hasn't put me off another tour as the destinations were amazing.
All the staff on the boat were excellent - always smiling, always helpful. Cabins were good for our needs and comfortable and very well maintained. The boat itself was well laid out - we enjoyed everything about our 2 weeks - great locations, great scenery, VG cruise directors and Noel and Sophie as the entertainment team kept everyone amused and entertained.
The whole experience and the staff were magnificent
I was very happy with our cruise up the coast of Croatia! The cabin accommodations were excellent! The onboard staff was very friendly and helpful..... We really enjoyed with itinerary.... The swim stops were lots of fun and refreshing on our very hot journey. Our Program Director, was attentive, being very sure everyone was doing well and enjoying the cruise and stops. We was also very caring.....and fun! The meal plans were great, offering many choices. My only complaint was that one of the passengers got onboard and was sick......that caused many of us to also get sick (spoiling part of our trip) and even got the Program Director sick although she did her best to hide it and she was great to forge through and still do an amazing job! The food was very good, but did lack a certain amount of seasoning.....to my taste..... Drinks and wine was plentiful and very much enjoyed. I think APT did a GREAT JOB and we really enjoyed our journey!!! Great kudos to Anna our Cruise Director.
Just back from our first ever river cruise and based on our experience, it won't be the last!! Absolutely brilliant from the booking process, the answering of questions I had before going, to the drop off at the airport, where the rep actually took us to the check in desk, not just dumping us at the door! The cruise was fantastic, with free, guided tours of most places we stopped at. Boat was good, cabins comfortable, staff excellent as was food. It would have been nice to have been given the next day's itinerary in paper form, but do understand the need to reduce use of paper!!
We really enjoyed our trip with you. The ship was lovely, and the staff were fantastic. Food was good, as were the guided tours. Your entertainment team were very entertaining. My wife is not very mobile, so we were able to take the easy tours.
APT River Cruises & Tours specializes in providing luxury travel experiences through all-inclusive tours, cruises, and rail journeys tailored for Australian travelers. The company offers a diverse range of travel options, including small ship cruises, guided tours, and rail adventures across various global destinations. Customers can explore iconic landscapes in Europe, Asia, Africa, and the Americas, as well as Australia and New Zealand’s unique attractions. The company focuses on creating seamless, comfortable travel experiences that allow guests to immerse themselves in different cultures and environments. APT River Cruises & Tours caters to discerning travelers seeking adventure and relaxation while ensuring high standards of service throughout their journeys. With an emphasis on unforgettable memories, APT's offerings are designed for those looking to discover new destinations with ease and luxury.
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