I booked hotel Carnegie in New York
I booked hotel Carnegie in New York, location and service was great , price with you guys was amazing!

CrowdTrust is a review platform designed to enhance the travel planning experience by providing users with valuable insights and feedback on various hotel accommodations. Catering primarily to travelers seeking affordable and reliable lodging options, the platform aggregates reviews from a diverse user base, allowing potential guests to make informed decisions based on real experiences. The company focuses on curating hotel deals that cater to a wide range of budgets and preferences, ensuring that customers can find suitable options for their trips. By emphasizing transparency and trustworthiness, CrowdTrust aims to connect travelers with their ideal accommodations while fostering a community of shared travel experiences. Through its user-friendly interface, the platform encourages engagement and interaction among users, making it a go-to resource for those planning their next journey.
Reviewers express a mix of experiences at @hotel, highlighting both commendable aspects and significant issues. Many customers praise the hotel for its great service and exceptional experiences, particularly noting the stunning beach and relaxing atmosphere.
However, a substantial number of reviews reveal critical problems, including issues with booking cancellations and unresponsive customer support. Several guests report frustrations with lost belongings and a lack of follow-up from the hotel staff. Additionally, claims of fake discounts and misleading reviews raise concerns about the hotel's credibility. While some enjoy their stays, the negative experiences related to booking and customer service overshadow the positives. Overall, the sentiment leans towards caution, as many recommend looking elsewhere.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 3 |
| Dec 24 | 3.3 | 3 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 2 |
| Sep 25 | 1.0 | 2 |
| Oct 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“We booked two Hotel rooms for our stay in London, and we couldn’t be happier with the Hotel”
“24/7 support wasn't helpful at all, no response from support when I email them about my reservation problem”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.8 out of 5 (fair) | 3.3 out of 5 (fair) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: @hotel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.8).
60 reviews of @hotel. Filter by what matters to you.
I booked hotel Carnegie in New York, location and service was great , price with you guys was amazing!
Great experience! Had doubts, but went with @hotel and had no issues at all whatsoever! Gave us the best rate and will be using them again for ALL bookings going forward.
The assistant was very polite! Even when we couldn’t contact the hotel, he sent an email with our request. Very helpful!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 40% are 1–2★.
The Hotel was disgusting had to buy cleaning supplies to clean room holes in wall. No microwave fridge was broken. Cracked sink and tub. Also trash from previous renters of room. No breakfast all this was advertised this was a Choice hotel family run looks like they bought the hotel and removed everything that would cost money to maintain. No parking lot lights worked.
Great hotel and location
YOU MADE MY DAY!!! Maya you are the best!!! Prompt to reply, Solve any Concern, Biggest smile, 100% you will satisfy!!!
I missed my flight and needed to extend my stay to another night and I asked customer service for a discount code and I was given a discount code however, in the chaos serve rebooking my flight and hotel I forgot to use a discount code and I reached out to your customer service and they were able to give me a credit for that code.
A big big thank to Aref from @hotel who was very proffesional, supportive and helpful.
Mustafa and Omar won’t solve my problem I’d give them even 0 stars They won’t understand my issue Just shame to @hotel that they work there!!!! They always say that the problem with the cards and not the supplier as written in the message when I enter the hotel.
My girlfriend and I had booked a two-night stay at SANA Hotels in Berlin. Unfortunately, due to incorrect GPS directions provided by the hotel, we ended up six hours away from our intended destination. We called the hotel immediately upon realizing the mistake, expressing our frustration after a 12-hour drive and having already missed one night’s stay. Despite our situation, we received no refund or compensation. The entire ordeal cost us 540 euros and an exhausting 24-hour round trip. This has been our worst experience with a company and hotel ever.
Thanks fir the service
A GEM ! I've booked @hotel on several occasions since 2023. I've spoken with a representative in person, on social media and chat on the website. Excellent customer service every time. They listen, understand, and go out of their way to accommodate my needs. I highly recommend @hotel! You truly receive a 5 star experience! Thank you Brian K @hotel for making my day today!
CrowdTrust is a review platform designed to enhance the travel planning experience by providing users with valuable insights and feedback on various hotel accommodations. Catering primarily to travelers seeking affordable and reliable lodging options, the platform aggregates reviews from a diverse user base, allowing potential guests to make informed decisions based on real experiences. The company focuses on curating hotel deals that cater to a wide range of budgets and preferences, ensuring that customers can find suitable options for their trips. By emphasizing transparency and trustworthiness, CrowdTrust aims to connect travelers with their ideal accommodations while fostering a community of shared travel experiences. Through its user-friendly interface, the platform encourages engagement and interaction among users, making it a go-to resource for those planning their next journey.
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