Always great customer service
Always great customer service. Description of rent units is spot on. Would highly recommend

Auntie Belham's Cabin Rentals is a vacation rental company specializing in cabin accommodations in the Gatlinburg and Pigeon Forge areas of the Smoky Mountains. The company offers a diverse selection of cabins, ranging from cozy one-bedroom hideaways to spacious multi-bedroom lodgings suitable for large groups. Customers can choose from various amenities, including cabins with home theaters, pet-friendly options, and stunning mountain views. Targeting families, couples, and groups seeking a mountain getaway, Auntie Belham's Cabin Rentals provides a user-friendly online platform for booking stays. In addition to cabin rentals, the company offers special deals, free attraction tickets, and comprehensive information about the surrounding area. With a focus on enhancing the visitor experience, Auntie Belham's aims to facilitate memorable vacations in one of the most scenic regions of the United States.
Auntie Belham's Cabin Rentals receives overwhelmingly positive feedback, with many reviewers praising the cleanliness and comfort of the cabins. Customers frequently highlight the beautiful settings and well-maintained properties, noting that the cabins provide a cozy atmosphere perfect for family getaways.
The staff is often described as friendly and helpful, enhancing the overall experience. However, some guests report issues that detract from their stays, such as cleanliness problems in specific cabins and concerns about pest control, including sightings of mice and roaches. Additionally, a few customers express dissatisfaction with the company's strict no-refund policy, which can be frustrating in unforeseen circumstances. Despite these criticisms, the majority of reviews reflect a strong sentiment of satisfaction with the cabins and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 24 | 2.0 | 1 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | 3.5 | 2 |
| Jun 24 | 3.0 | 1 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | 2.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They even made check out fun and easy with Alexa”
“I understand that not anyone has the same customer care and would appreciate if you stop answering”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Auntie Belhams Cabin Rentals is #2 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 4.6).
500 reviews of Auntie Belhams Cabin Rentals. Filter by what matters to you.
Always great customer service. Description of rent units is spot on. Would highly recommend
Helpful friendly honest.
Very satisfied with our experience. Will definitely be returning to Auntie Belhams Cabins
Very professional. Would recommend Aunt Belhams cabin rentals.
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My husband and I have used Auntie Belham’s Cabin Rentals three times now and we have been overwhelmingly pleased each time! The cabins are always clean, well maintained, and beautiful inside and out! Their customer service is also exceptional. We will continue to choose Auntie Belham’s every time we visit the Smokies!
Very relaxing stay. The cabin was very clean, nice and homey. We loved our stay and will continue to stay in future.
We don't get to take vacations that often at all and Antie Belham's made our vacation this year especially memorable. We loved the cabin and the view. I looked everywhere for the perfect getaway and Antie Belham's went above and beyond to make that happen. Thank you for a vacation that will be remembered forever!
Gray Wolf Cabin was clean and ready for us a little early. Everything was as described. Gray Wolf was perfect for a teenager! Pool table, air hockey. and game system gave him plenty to do!
Mother & I had a very enjoyable time. My cousin brought her family over for a cook out. Very nice home! Lite up beautiful at night. Follow directions from check in was somewhat hard to find, tight,tight, turns but we found it and enjoyed it.
This was our very first time renting with Auntie Belhams Cabin Rental and this will not be our last. We had everything you could name right in our cabin. It was very clean and had a real home feeling. Staff was very friendly and helpful when needed.
It was a very beautiful cabin with as the building is called a Majestic View! It was our first time to TN and it was so wonderful through Aunt Belham's I would do it again in a heartbeat!
I have booked and stayed multiple times with Annie Belham and never had any problems cabins have always been very clean and it’s very easy to book with, they give easy directions to there cabins and everyone is always so friendly. I can’t wait until I can stay again.
The cabin was perfect for us. It has been well maintained, clean, and in excellent condition. Auntie Belhams check in and check out process was extremely easy and convenient. The people there were friendly and helpful. I would recommend Auntie Belhams to anyone looking for a cabin in the Smokies.
Love these cabins
The cabin was wonderful, the staff was friendly, and we had a great vacation there.
Had a nice quiet stay. A few issues in bathroom with dripping bath faucet, but that should be an easy fix. Loved the Glades shopping area!
Wonderful location and scenery matched with a gorgeous cabin! Definitely plan on using Auntie Belhams again in the future. Perfectly distanced so that there was always something to do while also giving you the feeling of space and freedom to relax. The cabin itself was perfect for myself and my fiancé and the people behind Auntie Belhams are very kind as well!
Absolutely a fantastic girls trip. The check in was easy, the cabin was conveniently located. Our cabin was beautiful clean and spacious. We are planning another trip as we speak. I cannot say enough about our experience. Loved it!!
This was our second time visiting the Smokey mountains and the second time having a wonderful experience with auntie Belham’s!! Checking in and checking out was an easy experience with truly kind helpful staff!! Our cabin was beautiful, well maintained, and clean!! We will be back again and will use Auntie Belham’s to find the perfect cabin!!
Auntie Belham's Cabin Rentals is a vacation rental company specializing in cabin accommodations in the Gatlinburg and Pigeon Forge areas of the Smoky Mountains. The company offers a diverse selection of cabins, ranging from cozy one-bedroom hideaways to spacious multi-bedroom lodgings suitable for large groups. Customers can choose from various amenities, including cabins with home theaters, pet-friendly options, and stunning mountain views. Targeting families, couples, and groups seeking a mountain getaway, Auntie Belham's Cabin Rentals provides a user-friendly online platform for booking stays. In addition to cabin rentals, the company offers special deals, free attraction tickets, and comprehensive information about the surrounding area. With a focus on enhancing the visitor experience, Auntie Belham's aims to facilitate memorable vacations in one of the most scenic regions of the United States.
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