Big Home Tax is an online platform that specializes in providing tax software solutions, including popular products such as TurboTax for various tax years. Founded in 2019, the company aims to simplify the tax filing process for individuals and small businesses. Customers can purchase tax software for federal and state tax returns, with options available for different user needs, including personal, business, and home office tax preparation. The company offers a straightforward purchasing process with secure payment options, allowing users to buy, download, and install their software in just three steps. Big Home Tax prides itself on customer satisfaction, claiming over 30,000 satisfied customers worldwide. Additionally, the company provides 24/7 technical support to assist users with installation and activation, ensuring a reliable experience for those seeking efficient tax filing solutions.
Big Home Tax receives a mixed response from users, with many praising its affordability and ease of use. Reviewers frequently highlight the great prices and prompt service, noting that the software works smoothly for filing taxes.
However, a significant number of customers express frustration over issues with license keys, claiming that some codes become invalid after initial use, leading to accusations of selling stolen licenses. Complaints about poor customer service further exacerbate these concerns, as many report difficulties in getting timely support for their issues. While some users have had positive experiences and recommend the service, the prevalence of negative feedback regarding licensing problems cannot be overlooked. Overall, the sentiment is mixed, reflecting both satisfaction with pricing and serious concerns about product reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 548 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 3 |
| Sep 24 | 3.5 | 4 |
| Oct 24 | 4.4 | 7 |
| Nov 24 | 4.6 | 11 |
| Dec 24 | 4.6 | 46 |
| Jan 25 | 4.3 | 85 |
| Feb 25 | 3.9 | 55 |
| Mar 25 | 3.6 | 45 |
| Apr 25 | 3.5 | 62 |
| May 25 | 4.0 | 4 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great prices”
“They promise to respond to customer service request with in the hour and that is also not true”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Accounting Software.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 3.7 out of 5 (good) | −18% | 548 |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | — | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | −67% | 199 |
Bottom line: Big Home Tax is #4 of 5 on overall rating in this group. On website & app, Remote Utilities scores higher (5.0 vs 3.7).
500 reviews of Big Home Tax. Filter by what matters to you.
I ordered H & R Block software in November 2024 and all seemed ok, but when I tried to e file in April, 2025, H & R Block software gave me an error message that all five of my e filings were used up. Since this was my first e filing, this pointed duplicate sales of the same licensed software by Big Home Tax. I wrote to them , but have not heard back from them. I think that I got scammed.
Purchased H R Block Tax Software Preimum & Business Edition 2024 on 12/7/204. Doing some tax proforma work. Went for additional proforma work on the State taxes and the download I had received had no State Edition despite the ad clearly stating that 1 State Edition came with the download. I have sent 2 SMS messages to the 714-258-6355 (SMS only) the past 2 days with no response whatsoever. I am hoping someone reply. Purchasing on the web is always a downer with poor customer service. Probably shop local next time as I have in the past. You can always go back to the store.
The key did not work and I had to contact Intuit to get a new key.
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Purchased turbotax deluxe in Feb and installation worked fine on the 1st computer. Tried on the 2nd computer today and the license key doesn't work. Spent an hour on phone with turbotax support who were useless accept saying the key was deactivated. Trying to contact Big Home tax via all the means, but no response [Order #11573] (February 19, 2024)... Received the new license from BigHomeTax
Free Federal e-filing for H&R Block does not work. I receive a message : " The activation code you entered for free federal e-filing has reached it's limit". Used activation code?.. Will update this review often until the issue solved. Order number: 10312 AGAIN: I was not able to send even ONE Federal e-filing free and this software supposed to be used 5 times for a FREE fed. e-filing. UPDATE: BigHomeTax tried to contact me through trustpilot. I contacted BigHomeTax directly via contacts at their web site. Update: Another Code received and it worked for both free federal e-filings this time. However, I don't think I'll buy from BigHomeTax again.
Is the Big Home Tax a safe place to download TurboTax? I purchased TurboTax 2024 Premier from Big Home Tax, and I downloaded TurboTax from the link they sent me by email, during the installation a dialogue popped up asked me a login password, I also received SMS with a phone number for WhatsApp contact, I asked through WhatsApp what is this password, I got the answer that would be my computer login password, I thought this is a scam, I immediately denied to provide my login password. Now I am wondering either the Big Home Tax is a scam/fraud site or a scam/fraud company/person attaching to it, maybe I should not install the software from them ?
======================================== Update, the vendor did reach out to me through whatsapp and their efforts to try to assist me has me convinced that their intentions are good and the business is legit. That said, the idea that a customer has to download Intuit software from a website that is not owned by Intuit is not very good practice in 2024 where there are many identity theft money lurking scams out there.. ======================================== I did purchase TurboTax Deluxe (Federal and State) and while I am able to download the Windows installation from this vendor's own website, on Intuit.com it's indicated that the license code is for Mac OS only and won't let me download the Windows version. I find this extremely suspicious, shady at best, and prefer to not download software from 3rd party websites (where it potentially could have been tampered with).
Big Home Tax is an online platform that specializes in providing tax software solutions, including popular products such as TurboTax for various tax years. Founded in 2019, the company aims to simplify the tax filing process for individuals and small businesses. Customers can purchase tax software for federal and state tax returns, with options available for different user needs, including personal, business, and home office tax preparation. The company offers a straightforward purchasing process with secure payment options, allowing users to buy, download, and install their software in just three steps. Big Home Tax prides itself on customer satisfaction, claiming over 30,000 satisfied customers worldwide. Additionally, the company provides 24/7 technical support to assist users with installation and activation, ensuring a reliable experience for those seeking efficient tax filing solutions.
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