Mixed Bag Experience
Some months are fantastic, while others are quite mediocre. I’ve had a few boxes that felt rushed and not carefully curated. It’s a bit hit or miss.

Birchbox is a subscription-based service that delivers curated boxes of beauty and grooming products to customers on a monthly basis. The company aims to provide consumers with the opportunity to discover and try new products from various brands in the personal care industry. Birchbox also offers an online shop where customers can purchase full-sized products featured in their boxes.
Birchbox receives a mix of praise and criticism from its customers. Many reviewers appreciate the opportunity to discover new beauty products and the customization based on personal profiles, with several expressing love for the variety and quality of items included in their boxes.
The excitement of unboxing each month is frequently highlighted as a delightful experience. However, there are notable complaints regarding customer service, with some customers feeling unsupported when issues arise. Additionally, the inconsistency in product selection has led to mixed experiences, with some boxes being perceived as rushed or not well-curated. While Birchbox generally offers a fun and affordable way to explore beauty products, there is room for improvement in service and product personalization.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cosmetics & Makeup.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.8 out of 5 (good) | 100 out of 100 | +2% | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | +3% | 87 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | −2% | 1,000 |
12 reviews of Birchbox. Filter by what matters to you.
Some months are fantastic, while others are quite mediocre. I’ve had a few boxes that felt rushed and not carefully curated. It’s a bit hit or miss.
Birchbox generally delivers good products, but my last box included a few items that weren't very useful for me. I hope they can improve their personalization process.
While I've enjoyed Birchbox in the past, my last couple of boxes have been underwhelming. The products felt repetitive and not as tailored to my profile. Hoping for an improvement soon.
Quick answers to the questions people ask most.
Birchbox provides a subscription service for beauty and grooming products, delivering personalized samples to customers each month. They also offer an online store where customers can purchase full-sized products.
You can reach Birchbox customer service through their website's contact form, via email at support@birchbox.com, or by calling their customer service number listed on the site.
Birchbox typically offers monthly, six-month, and yearly subscription plans, allowing customers to choose the duration that best fits their needs.
Yes, Birchbox allows subscribers to customize their boxes by selecting specific products or preferences through their online profile.
Birchbox offers a return policy for full-sized products purchased through their store, allowing returns within 30 days of receipt. Subscription boxes are non-returnable.
Birchbox customer service is available Monday through Friday from 9 AM to 5 PM EST. Hours may vary during holidays.
You can cancel your Birchbox subscription by logging into your account on their website and navigating to the 'Manage Subscription' section, where you can follow the cancellation prompts.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, Birchbox offers gift subscriptions that you can purchase for others, allowing them to receive monthly boxes for a specified duration.
Birchbox strives to include cruelty-free brands in their offerings, but it is advisable to check the product details for specific cruelty-free certifications.
Birchbox is a subscription-based service that delivers curated boxes of beauty and grooming products to customers on a monthly basis. The company aims to provide consumers with the opportunity to discover and try new products from various brands in the personal care industry. Birchbox also offers an online shop where customers can purchase full-sized products featured in their boxes.