Bitcoin.com is a comprehensive platform that facilitates the buying, selling, and management of Bitcoin and various cryptocurrencies. The company offers a user-friendly wallet that allows customers to securely store their digital assets and provides tools for trading, swapping, and investing in a wide range of cryptocurrencies, including BTC, ETH, BCH, and more. With a focus on accessibility, Bitcoin.com serves both beginners and experienced users interested in navigating the cryptocurrency market. In addition to its wallet and trading features, Bitcoin.com provides educational resources, including articles and guides on cryptocurrency, decentralized finance (DeFi), and Web3 technologies. The platform aims to keep its users informed with real-time updates and market insights, ensuring they can make informed decisions about their investments. By catering to a global audience, Bitcoin.com seeks to empower individuals to take control of their financial futures through digital assets.
Bitcoin.com receives mixed feedback from users, reflecting both positive experiences and significant frustrations. Many customers appreciate the platform for its ease of use and the ability to earn additional income through staking and tasks, highlighting it as a good project for electronic money.
However, numerous reviewers express dissatisfaction with the customer service and withdrawal processes, citing issues like blocked transactions and unresponsive support staff. Complaints about the activity bonus and difficulties in accessing accounts are common, with some users feeling that their requests are ignored or mishandled. Despite these challenges, a segment of users remains satisfied with their experiences, praising the platform's rewards and updates. Overall, while Bitcoin.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 60 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 3.6 | 21 |
| Jul 25 | 3.7 | 21 |
| Aug 25 | 3.3 | 16 |
| Sep 25 | 1.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“com application is very easy to use and understand for beginners, there you can earn additional income through stakin...”
“Their casino is a fraud platform, when I didn't receive the activity bonus, I had already deposited and made profits,...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Wallets.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 3.5 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | 60 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 25 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 62 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | 20 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | 6 |
Bottom line: Bitcoin.com is #3 of 5 on overall rating in this group. On service, Kolo scores higher (4.3 vs 2.7).
60 reviews of Bitcoin.com. Filter by what matters to you.
I tried using Bitcoin.com for first time and had nothing but headaches ,they blocked my transaction wanting to know who where when I was sending to ,I have used other sites before without issue this company is a joke and I wouldn’t recommend to user them ,I am trying to transfer my balance elsewhere lets see if that’s permitted
De ce nu mai am acces la contul meu bitcoin?
Just talked to yana from within the app and she was the worst in here job, she tells me bitcoin.com was launched last year while i showed her my previous emails back to 2019. I wanna log back on my account but i have issues with my old gmail account, note that i have my 12 word recovery, i still have errors while recovering them.. i just needed guidance
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 35% are 1–2★.
I told them I don’t want any bonus I just want to withdraw my winnings and they refused to approve my withdrawal Stay away from this platform!!!!! I refused to let them go away with my money filed a complaint and got everything back within few days ……Don’t be shy to seek help
ne reconnait aune carte ni paypal le parcours du combattant pour rien, une perte de temps un désastre
Their casino is a fraud platform, when I didn't receive the activity bonus, I had already deposited and made profits, when I wanted to withdraw, they forced me to receive the activity bonus and required me to bet 20,000 times, this activity bonus was not voluntarily received by me, Their method is to let you lose all the money, I have tried to contact customer service several times to cancel this activity bonus, but they won't cancel it, they told me to wait for them to handle it, but it has been more than 20 days, the same reply, waiting for their notice! Here they will definitely reply to me and ask me to contact an email address, but after many contacts, the same reply is waiting! Actually, this casino is owned by them, they don't have the strength, don't waste your time here!
Helping a friend complain, they have a casino, my friend said they will handle the enforcement of the activity bonus, It is not voluntary, you can only bet on the slot machine 20,000 times, and they will force you to participate in the activity bonus until you lose all your money, they will definitely reply to your email about the problem here, but even if you contact them, they will not cancel the non-voluntary activity bonus! They don't have the strength, so they don't need to register here! Waste time
Do you really thing xrp plunges? It's July 28 2025 and xrp is at 3.23 it was at 3.04 a few days ago.
In their casinos, when you want to withdraw your winnings, they will force an activity bonus to be added to your account. Prevent you from withdrawing money, ask you to play 1000 times the slot machine, you can't bet on anything else, only the slot machine, forcing you to lose all your money, this is their trick, the activity bonus is only added after I make a profit, not when I deposit,I asked them to cancel this activity bonus, and their response was that if I canceled it, my deposit amount would be completely wiped out. After multiple feedback on this issue, I didn’t see any information about the activity bonus on my account either. After communicating with customer service,The customer service told me to wait for them to investigate this issue, and every day I come to ask, and now it has been 11 days, and I have not received the result, and the customer service's reply every time is to wait for them to find out and contact me as soon as possible, but now it has been 9 days, and there is still no result! I feel that they areDeliberately delaying time. I can't handle it. The email contact they provided also received the same reply, waiting for their internal staff to reply, but it has been 13 working days and still no reply.
Tons of hidden fees…
Cant find my account for the last two years. I have no idea what my balance is?
No bases to judge bye
I do not recommend playing this casino, you will win your win, I wrote them on the expense of 235usdt withdrawal, and they wait for me 48 hours, 96 hours have passed, they did not give anything, these are scams
Le problème pour récupérer,mon argent sur Bitcoin.com ,toujours pas résolu après avoir envoyé capture d ecran..etc ..aucune aide 😡😡😡😡 N allait surtout pas sur ce site . Le service client déplorable Ne fait rien ,j ai déjà envoyé je sais combien de screen de mon compte …aucune aide .
Stay away from this site-- it's Maleware-- it highjacked my phone browers and will not let me get off the site without downloading their criminal app....
Won't let me sell or swap my crypto but are happy to receive any. I have been in contact with support for over a week regarding problems and they have done NOTHING to resolve such thing. I have all transcripts downloaded for proof purposes too, showing the abundance of ignorance and lack of any knowledge to their own services. They advertise being able to buy, sell and swap XRP but won't allow the sell or send of any XRP due to having no destination tags or memo's. Just constantly getting generic AI responses on live chat.. Would strongly recommend using any other service bar BITCOIN.com. If you want to get messed around and have no control over YOUR crypto, then please use bitcoin.com. 0/10 for service from me. Will be taking all my services to Kraken, an actually working company which doesn't lie, thieve and scam.
Bitcoin.com is a comprehensive platform that facilitates the buying, selling, and management of Bitcoin and various cryptocurrencies. The company offers a user-friendly wallet that allows customers to securely store their digital assets and provides tools for trading, swapping, and investing in a wide range of cryptocurrencies, including BTC, ETH, BCH, and more. With a focus on accessibility, Bitcoin.com serves both beginners and experienced users interested in navigating the cryptocurrency market. In addition to its wallet and trading features, Bitcoin.com provides educational resources, including articles and guides on cryptocurrency, decentralized finance (DeFi), and Web3 technologies. The platform aims to keep its users informed with real-time updates and market insights, ensuring they can make informed decisions about their investments. By catering to a global audience, Bitcoin.com seeks to empower individuals to take control of their financial futures through digital assets.
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