Blue Mountain Training is an education and training organization focused on providing professional training services to individuals and businesses. The company offers a range of training programs designed to enhance skills and knowledge in various professional fields, catering primarily to corporate clients, industry professionals, and individuals seeking career advancement.
With a commitment to delivering quality educational content, Blue Mountain Training utilizes a mix of traditional and innovative training methods to suit diverse learning needs. Their services aim to equip participants with the necessary tools and competencies to succeed in a competitive job market. Through their comprehensive training offerings, the company seeks to empower its clients to achieve their professional goals.
Blue Mountain Training has a positive customer experience.
Blue Mountain Training receives high praise for its helpful staff and the quality of its courses, with many reviewers noting the quick and effective support they received when encountering issues. Customers appreciate the convenience of online learning, highlighting courses like the 4-in-1 Bundle: Coding for Kids and the First Aid course as particularly beneficial.
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However, some users express frustration regarding delays in receiving certificates and initial difficulties in accessing courses. While the majority of feedback is positive, with a significant number of 5-star ratings, a few reviewers mention the need for clearer communication about certification processes. Overall, Blue Mountain Training is well-regarded for its service and course offerings, making it a solid choice for online education.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
56
100%
—
● Low
4.4 / 5 overall
=
56 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jan 2023.
Last 3 months
5.0
12-month avg
5.0
All-time
4.4
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jan 23
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
Top praiseof 47 positive reviews
Customer service40%
19 mentions
Fast & efficient36%
17 mentions
Helpful support34%
16 mentions
Easy to use19%
9 mentions
“The blue mountain they give me good service and I appreciate how they help me this course and I say thank you so muc...”
On “Customer service” · Dec 7, 2020
Top complaintsof 5 negative reviews
Account issues60%
3 mentions
Refund40%
2 mentions
Customer service40%
2 mentions
Pricing40%
2 mentions
“uk I was told it was too late because the course had been sent to my account”
On “Account issues” · Jan 3, 2020
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Professional Training.
Overall rating and review count for this company and similar companies
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
This has been my first online course and i have really enjoyed it. By having the flexibly to learn as and when i can works with my schedule.
Great course provider and i will certainly be signing up for future courses with them.
Veronica was really helpful and understanding, all my questions were answered thoroughly and calmly. I really appreciated her helpful and supportive attitude.
After switching my current account to First Direct, I selected a course in Hypnotherapy through Blue Mountain Training. It turns out the actual course provider is called Auspicium. The wrong course was applied to my account, so I emailed Blue Mountain several times to try resolving this issue. Some of my emails were answered, but eventually Blue Mountain just started ignorning me, so I filed a complaint with First Direct. Soon after I received a phone call from Blue Mountain, and the issue was resolved several days later. However, something just didn't sit right with me, so I held off on accessing the course (they appeared very eager for me to access the course).
A few weeks had passed, and I started receiving emails from Auspicium (the provider of the hypnotherapy course). In these emails I was told that I would get FREE access to a 90 minute ecourse, and that I would learn a simple conversation that can change anyones life. What I actually got was access to a 90 minute advertisement for another ecourse priced at £997 + VAT, and apparently THAT would teach me a simple conversation that can change anyones life...you get the picture, right? Scam!
I contacted Blue Mountain again and told them I had not yet accessed the Hypnotherapy course, and in light of the recent scam by Auspicium, wanted nothing whatsoever to do with Auspicium or their courses. I requested the selection of another course from a different provider. This request was flatly denied. I have since complained again to First Direct.
If you're switching to First Direct, please for your own sanity, DO NOT select a course from Blue Mountain Training as your switch gift. The same advice applies if you are simply researching various online training companies with a view to purchasing an ecourse, and have come across this review, STEER CLEAR!
UPDATE!!!
After writing this review, I was contacted by Blue Mountain who suddenly had a change of heart and decided they would let me select a different course from a different provider, however only if I deleted this review. I told them I would update the review to reflect the truth, but would not delete the review. They said this was unacceptable, so I hung up. Blue Mountain contacted me the following day and, after everything that had gone before, finally agreed to allow me to select another course and provider, as long as I updated this review.
So the updated situation is that I finally obtained a satisfactory resolution, but the road to that resolution was painfully difficult. Blue Mountain need to have a close look at their customer service!
Very poor experience. You are given an unrealistic time in which to complete a course. Of this, you are not made aware until you log in to your account, to find empty pages. A complete waste of time and lots of money. Their customer service is useless. Avoid this company.
Asked them by email how much to renew course as hadn't finished it - no response yet was bombarded with emails instead trying to get me to give them my card details to renew. I wanted a price first but they don't seem able to give you what you ask for.
I bought a voucher for an accountancy course at a reduced price. I couldn't redeem it on the Blue Mountain website and was told it hadn't been processed and to try later. I tried several times until the voucher expired, at which point Blue Mountain told me to buy another one, even after I repeatedly explain the situation. I suspect this goes on a lot!
I couldnt load my course as my browser wouldnt let me access it without great difficulty but with the quick response from the info team i was able to get back on track
Thankyou
I have just finished doing this course that was provided to me by Blue Mountain Training named 4-in-1 Bundle: Coding for Kids - Learn to Code an Air Hockey Game this course was really helpful in my journey to try and become a coder and programmer I enjoyed the course as it was full of important information and the tutors that were teaching the course were helpful in their explanations. all in all it was a good course and i recommend that you should buy it if you want to learn how to code
The blue mountain they give me good service and I appreciate how they help me this course and I say thank you so much for your service.
Sincerely
Fathia essa.
I completed the First Aid course and it was really easy to follow. It gave lots of information and videos to watch. Only gave 4 stars as it was unclear how I receive my certificate at the end. Contacted customer service and they are very quick to reply :)
Thank you for the online learning, I really enjoyed myself because there are little words I thought I know or am using them in a proper way. I am encouraging anyone that need this course to use it is helpful and I would like to be practicing it as long as the page still open for use.
since the mishap of me not receiving my course, Blue Mountain have contacted me and reassured me that I am now able to access the course. Blue Mountain contacted me and sorted out the issue. I now have full access to the course thanks to the support of Christy. I am very happy with the level of support offered to me to access the course
Blue Mountain Training is an education and training organization focused on providing professional training services to individuals and businesses. The company offers a range of training programs designed to enhance skills and knowledge in various professional fields, catering primarily to corporate clients, industry professionals, and individuals seeking career advancement.
With a commitment to delivering quality educational content, Blue Mountain Training utilizes a mix of traditional and innovative training methods to suit diverse learning needs. Their services aim to equip participants with the necessary tools and competencies to succeed in a competitive job market. Through their comprehensive training offerings, the company seeks to empower its clients to achieve their professional goals.
