BoatBureau is a boat charter agency that specializes in providing a comprehensive platform for individuals and groups looking to rent boats for leisure and travel purposes. The company focuses on connecting customers with a wide range of charter options, including sailboats, motorboats, and yachts, catering to various preferences and budgets. Through its user-friendly website, boatbureau.com, customers can easily browse available vessels, compare prices, and make reservations. Targeting travelers, vacationers, and boating enthusiasts, BoatBureau aims to simplify the boat rental process by offering detailed listings and reviews. The platform serves both seasoned sailors and novices seeking memorable experiences on the water. With its commitment to facilitating seamless boat charters, BoatBureau is positioned as a valuable resource within the travel and tourism industry, helping customers create unforgettable aquatic adventures.
BoatBureau generally receives high praise from customers, with many highlighting the excellent service and quality of boats. Reviewers frequently commend the staff, particularly Valeria and Janina, for their professionalism and responsiveness, often going above and beyond to assist with bookings and inquiries.
Many experiences are described as fantastic, with customers expressing satisfaction with the overall service and efficiency. However, some consumers report significant issues with communication, citing difficulties in reaching the company via phone or email, which has led to frustration, especially when urgent assistance is needed. Additionally, a few reviews mention concerns regarding reliability and policies related to COVID-19.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2022.
| Month | Average | Reviews |
|---|---|---|
| Oct 21 | 4.0 | 1 |
| Nov 21 | — | 0 |
| Dec 21 | 3.0 | 2 |
| Jan 22 | — | 0 |
| Feb 22 | 1.0 | 1 |
| Mar 22 | — | 0 |
| Apr 22 | — | 0 |
| May 22 | — | 0 |
| Jun 22 | — | 0 |
| Jul 22 | — | 0 |
| Aug 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“They take along time to answer the phone calls but the service is very good”
“I have never received any replies to my emails and therefor had to contact the yachting company directly”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 67 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 3.4 out of 5 (fair) | — | 60 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: BoatBureau - Boat Charter Agency is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.4).
60 reviews of BoatBureau - Boat Charter Agency. Filter by what matters to you.
Necesito comunicarme con ustedes y no puedo contactarlos, los números no existen y la página web no existe Compre un servicio con ustedes y no responden , lo tengo pagado y no tengo con quien comunicarme
I have never received any replies to my emails and therefor had to contact the yachting company directly. My deposit of your fee is still in your account and I would like to get it refunded due to the absence of any service experienced from your company in the past weeks.
I’ve been trying to contact Boatbureau for several days now. Nobody is replying either to my emails or via the Boatbureau website. Telephoning just puts me on hold and nobody ever comes to talk. I have a little bit of credit with them from a pre-Covid booking which I’d like to use on a new booking.
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I Booked in feb-19 a Boat in Sardinia for the next august (peak period) through BoatBureau. I made Advance payment via money trasfer to Enix Tachnologies SA (Spanish company) accepting Boat Bureau general Terms and Conditions) and without knowing the name and terms and conditions of the charter company. Received Voucher from the Charter company they selected (Boomerang Charter in Olbia ). Before the second instalment (1 month and an half before) I had to cancel the reservation due to consequences of Covid -19. For this I received 2 separate vouchers (one from Boa Bureau and one from Boomerang possibly based on their fee splitting i assume). I asked kindly to have one only voucher that i could spend eventually elsewere from BoatBureau, but they said it was impossible. Boomerang in any case has rented the boat for that week to other people but still kept my money (so they cashed in twice !!!) At the End I accepted this as my hopes where for a solution of the Covid 19 situation to use in summer 2021. I then re-booked the same boat this january hoping for a free summer. But at this stage vaccination are going slowly and I’m travelling with 4 kids that will be not vactineted and will need to geta a testa 2 days prior to departure. If one of them is found positive to covid 19 I will have out all boat costs and travelling (airplane) costs. In my opinion this is too much of a risk so I asked again to have frmo Enix technologies: • Refund according to apply clause 8.1 of their tems and conditions: 8. Right of Withdrawal 8.1. In the event of cancellation of the charter/contract by the client, BoatBureau will apply a cancellation fee equal to 20% of the price of the boat. Or, has I immagine the cash issue they may have in this moment: • to have a 100% voucher from Boat bureau to eventually spend elsewhere No chances. They are not even compliant to the European Law translated into the Italian law dated 17th July 2020 n. 77, that states that if you are unable to use voucher you are entitled to a full refund after 18 months. This is my experience. Both boat bureau and the charter are keeping money without delivering the service. Beside this being unlegal is not the best way to retain customers. Best Francis
BoatBureau is a boat charter agency that specializes in providing a comprehensive platform for individuals and groups looking to rent boats for leisure and travel purposes. The company focuses on connecting customers with a wide range of charter options, including sailboats, motorboats, and yachts, catering to various preferences and budgets. Through its user-friendly website, boatbureau.com, customers can easily browse available vessels, compare prices, and make reservations. Targeting travelers, vacationers, and boating enthusiasts, BoatBureau aims to simplify the boat rental process by offering detailed listings and reviews. The platform serves both seasoned sailors and novices seeking memorable experiences on the water. With its commitment to facilitating seamless boat charters, BoatBureau is positioned as a valuable resource within the travel and tourism industry, helping customers create unforgettable aquatic adventures.
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