Capsule CRM is a software-as-a-service (SaaS) company that provides a user-friendly customer relationship management (CRM) solution designed to help businesses manage contacts, sales, and customer interactions more effectively. Targeting small to medium-sized enterprises, Capsule CRM simplifies the process of organizing customer data, tracking sales activities, and enhancing communication, all within one intuitive platform. The company offers a comprehensive suite of tools that allow users to import existing contact information, monitor sales progress, and maintain vital details about clients. With its mobile application, Capsule CRM ensures that businesses can access their CRM system on the go, facilitating seamless operations from anywhere. By focusing on clarity and ease of use, Capsule CRM aims to support organizations in building lasting relationships and improving overall productivity.
Capsule CRM receives overwhelmingly positive feedback from users, who praise its user-friendly interface and versatility. Many reviewers highlight how easy it is to navigate and customize, making it an ideal choice for small and mid-sized businesses.
The platform is noted for its excellent customer service, with users appreciating the support they receive. However, some customers report issues with account access, mentioning difficulties logging in after signing up, which has led to frustration. Despite these complaints, the majority of users find Capsule to be a game changer for managing customer relationships effectively. Overall, Capsule CRM stands out as a highly regarded tool in the CRM market, though potential users should be aware of the occasional login issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.6 | 9 |
| Dec 25 | 4.9 | 7 |
| Jan 26 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“After more than 25 years of working with different CRMs, Capsule is hands-down one of the easiest and most practical...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 60 |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | −67% | 199 |
Bottom line: Capsule CRM is #2 of 5 on overall rating in this group. On value, Remote Utilities scores higher (4.9 vs 4.4).
60 reviews of Capsule CRM. Filter by what matters to you.
ALWAYS quick to respond with considered, thorough information and advice. It's so reassuring to know the Support Team are on hand, are always quick to respond and always resolve the issue! Couldn't ask for a better CMS Support Team.
We made the move to Capsule because we needed an affordable CRM option for our small, but growing company. We've been very pleased with both the functionality, support, and affordability of Capsule.
All inclusive value for money CRM which is powerful and adaptable. I have been using this software for many years and it just grown. Showing how dedicated the Dev team are to the project, With this the tools available have grown. The service is fast and the support agents know how to correct any issues. I am very happy with my decision to purchase Capsule.
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To be honest, almost everything is amazing! It's user friendly, interface is simple and not "over-designed", It's almost perfect. I'm on the free plan and I'm having the time of my life. When I do upgrade (which I plan to), it is definitely worth it! One thing tho: I know you have capsule form feature which could be embedded on external personal websites. However, most of us use third party marketplace platforms to host our products and services even though we use custom domains. So we cannot really use this feature. In light of this, a stand-alone (no code) form link feature (similar to google form links) that allows clients to directly provide their information to capsule so that their details are automatically registered on capsule after a purchase and they get automated onboarding emails? That will make my life 100% easier. I'd just copy/paste that capsule form link and use as a redirection after every purchase. Right now, I'm having to enter them manually and it's an administrative hell for me and my team! If you could look into this and actually integrate it, that will be amazing.
I love using Capsule because it helps keep you very organized. You can see yours and others daily tasks at a glance and can add tasks for others as well. The home page lets you see what is happening in your company and the whole software is very user friendly even for those who are not tech savvy. My favorite part is checking off tasks, such a accomplished feeling!
We have been Capsule customers for nearly three years and love it. Very simple and easy to use. It took us a few hours to customise for our business processes (compared to 12 months of expensive consultants time it took at my previous job for Salesforce!). We love the Office 365 integration. Just started to use the Transpond marketing automation integration which is lovely. Excited about the Workflow automation but not used that yet.
The problem with many CRM systems is too long of a learning curve. I love Capsule CRM because it's super easy to use from day one but it packs a lot of power and so many useful features. Highly recommended!
Using capsule has been a great experience and it only gets better and more powerful with continued use. It's easy to use, intuitive, has more features than I could possibly use and keeps me organized and on task. Great product and I've used them all....ACT, Address Two, Goldmine and a couple others that were not worth the effort to import my contacts.
I use Capsule for several of my clients as it's easy to use and anyone can use this CRM system. I love that it shows all of the client's details on the profile page from invoices, pipelines, tasks, and e-mail trails. Everything is in one place making navigation easy. It has several integration options and has clearly defined tags, opportunities, and Project sections.
Capsule is by far the best application I have used to help me manage all areas of my business. Capsule allows me to capture the organisations I interact with, track, prioritise and schedule my daily tasks, identify and follow with my sales prospects (and provide me with the projected potential earnings), as well allow me to see the progression of my individual Projects all from the one interface. I'm not in anyway affiliated with Capsule, but after trialling many other options, I felt it necessary to leave this review so other small business owners can find out about Capsule also.
Easy to use, intuitive and flexible, also great support with tutorials from the Capsule team
We've a small team of 3 people using Capsule CRM for Customer Service and Sales. The price-performance ratio is reasonable.
Es una excelente plataforma para manejar la bases de datos, como directorios comerciales, se pueden cargar documentos, y agendar actividades. ¡me parece muy útil!
I was looking for a CRM suitable for a small company which had a free option. One or two had been recommended to me but having looked at all the CRM's available I decided that Capsule fitted my needs best. I was not disappointed. It has been very useful to our company and it can do a lot more than we use it for but is still very easy to use. As they have a free option you can give it a go and see what you think!
Powerful funnel to ensure my business track ; construction area; engineering business , equipment.. . It’s cool and capsule provides me a flash about my annual business interest. Thanks
Capsule CRM is a software-as-a-service (SaaS) company that provides a user-friendly customer relationship management (CRM) solution designed to help businesses manage contacts, sales, and customer interactions more effectively. Targeting small to medium-sized enterprises, Capsule CRM simplifies the process of organizing customer data, tracking sales activities, and enhancing communication, all within one intuitive platform. The company offers a comprehensive suite of tools that allow users to import existing contact information, monitor sales progress, and maintain vital details about clients. With its mobile application, Capsule CRM ensures that businesses can access their CRM system on the go, facilitating seamless operations from anywhere. By focusing on clarity and ease of use, Capsule CRM aims to support organizations in building lasting relationships and improving overall productivity.
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