Capsule CRM is a software-as-a-service (SaaS) company that provides a user-friendly customer relationship management (CRM) solution designed to help businesses manage contacts, sales, and customer interactions more effectively. Targeting small to medium-sized enterprises, Capsule CRM simplifies the process of organizing customer data, tracking sales activities, and enhancing communication, all within one intuitive platform. The company offers a comprehensive suite of tools that allow users to import existing contact information, monitor sales progress, and maintain vital details about clients. With its mobile application, Capsule CRM ensures that businesses can access their CRM system on the go, facilitating seamless operations from anywhere. By focusing on clarity and ease of use, Capsule CRM aims to support organizations in building lasting relationships and improving overall productivity.
Capsule CRM receives overwhelmingly positive feedback from users, who praise its user-friendly interface and versatility. Many reviewers highlight how easy it is to navigate and customize, making it an ideal choice for small and mid-sized businesses.
The platform is noted for its excellent customer service, with users appreciating the support they receive. However, some customers report issues with account access, mentioning difficulties logging in after signing up, which has led to frustration. Despite these complaints, the majority of users find Capsule to be a game changer for managing customer relationships effectively. Overall, Capsule CRM stands out as a highly regarded tool in the CRM market, though potential users should be aware of the occasional login issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.6 | 9 |
| Dec 25 | 4.9 | 7 |
| Jan 26 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“After more than 25 years of working with different CRMs, Capsule is hands-down one of the easiest and most practical...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 60 |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | −67% | 199 |
Bottom line: Capsule CRM is #2 of 5 on overall rating in this group. On value, Remote Utilities scores higher (4.9 vs 4.4).
60 reviews of Capsule CRM. Filter by what matters to you.
Capsule is very user friendly as well as being capable of managing many project opportunities. The only thing I wish it has was the ability to import opportunities not just generic data, however who knows this might happen in the near future. We have been using this for 3 years and would advise.
I am a relatively low-volume user, so it does not make sense for me to have to invest a ton of time to learn the software. Capsule, fortunately, is incredibly intuitive. I was up and running in under an hour. Robust feature set lets you approach people or items in your pipeline from a variety of perspectives.
Capsule is quick and easy software to use yet you still have all the features necessary to get your job done.
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An excellent CRM package on the whole, easy integration in to other software It has proven to be a great tool for managing all our client relationships.
I have used Capsule for a number of years now, during my work life so far, I have used a multiple number of CRM systems, Capsules platform is easy to use and has plenty of "add on" data so you can really tailor this off the shelf package to be quite bespoke. The guys in support are also great and very quick to respond to any issues you may have. The tools available make it easy for a sales team, or an individual, to maximise their efforts, along with some great visuals for anyone managing a team. Include the ability to incorporate other packages such as Mail Chimp and you can easily start sending out mailers on a large scale.
Shout out to Capsule Support, especially Josef and Jade! I was unfamiliar with Capsule and needed to blend and filter several databases for a mailing. They really stuck with me, over several days, different time zones and many screen recordings until my issue was resolved.
We had our account a while for basic things, but once we all had to work from home, we really started to take advantage of all the hidden features and gems to keep track of workflow and productivity for our teams. The Account managers couldn't help us more and we really loved this, so I feel like I can come to them with any query, big or small and that is what I love about the software - both the people and the tech ( we had used larger companies and the people were too busy or in a different time zone than us, which made it harder to ask for help) I'd recomend it to anyone looking for a software company that is willing to look after you no matter what your size team or business .
Capsule CRM is a wonderful tool that is easy to use, affordable and gets the job done. Just like the product, the team is outstanding as well. I am very grateful for their consistent effort to keep in touch and their efficient drive to make the client feel wanted in such a comfortable, desirable and pleasant manner.
As I rank up my business development efforts, Capule is definitely a go to customer relationship management (CRM) database. It is perfect for managing a sales pipeline, clients, communications and opportunities. Highly recommended. Founder at empowerbusinessclub.com
I have been using Capsule for a few months now. So far so good. It's very useful and great for my business, and it helps a lot. I use it like a calendar, a diary and many other things. There is still so much more I need to discover. I look forward to this.
I love CapsuleCRM!! I can't fault anything about it. I have been using it for over 10 years and have recommended it to many other business owners. each person that starts using it loves it for its user experience. I have still not found a system that allows me to do my custom fields, process flows and integrations with as much ease and for a cost effective price.
Capsule is very easy to use and tailor to our business needs. Having implemented Dynamics and Salesforce (c. 1 yr implementation for each) we wanted a CRM that we could tailor to our needs and was easy to set up. Capsule was perfect and took only a few hours to set up! The new O365 integration is fantastic and complements the Xero integration.
I’ve used CRMs all over the world and in various different industries but Capsule is by far the best I’ve used. Simplicity is key for sales people and this does that perfectly. It’s aesthetically pleasing too and does exactly what it says on the tin. I’d highly recommend Capsule to any company looking for a CRM
Capsule is the easiest & simplest CRM I have ever used. It is getting more powerful as it continues to be developed. Think of it like the iphone of CRM's.
I used to be in sales and marketing so, I'm familiar with enterprise CRMs. Now that I'm a freelance photographer, I needed something that was appropriate for a single person without losing the functionalities I used in the past. I can also tell that it's easily scalable, especially since my wife is also a photographer and I can track her sales as well.
A great CRM that has been essential to our business and sales teams progress over the last couple of years. Great value for money
Capsule CRM is a software-as-a-service (SaaS) company that provides a user-friendly customer relationship management (CRM) solution designed to help businesses manage contacts, sales, and customer interactions more effectively. Targeting small to medium-sized enterprises, Capsule CRM simplifies the process of organizing customer data, tracking sales activities, and enhancing communication, all within one intuitive platform. The company offers a comprehensive suite of tools that allow users to import existing contact information, monitor sales progress, and maintain vital details about clients. With its mobile application, Capsule CRM ensures that businesses can access their CRM system on the go, facilitating seamless operations from anywhere. By focusing on clarity and ease of use, Capsule CRM aims to support organizations in building lasting relationships and improving overall productivity.
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