Caribbean Rentals is an online platform specializing in car rental services across various Caribbean destinations. The company partners with local and international car rental providers to offer customers a diverse selection of vehicles, ensuring convenient transportation options for tourists and residents alike. By catering to the unique needs of travelers exploring the Caribbean islands, Caribbean Rentals aims to facilitate seamless travel experiences. The primary customers of Caribbean Rentals include vacationers, business travelers, and local residents seeking reliable transportation solutions. The platform allows users to compare prices, read reviews, and select from a range of vehicles that suit their budget and requirements. With a focus on user-friendly navigation and comprehensive service options, Caribbean Rentals strives to enhance the car rental process for individuals looking to explore the beautiful landscapes of the Caribbean.
Caribbean Rentals receives a mixed reception from customers, with a notable number of negative experiences overshadowing the positive ones. Many reviewers express frustration, labeling the company as a scam, citing issues such as unresponsive customer service and failure to provide booked vehicles upon arrival.
Complaints frequently mention lost deposits and canceled reservations, leaving customers stranded without transportation. However, there are positive remarks about the helpfulness and friendliness of staff in specific locations, such as St. Kitts and Barbados, where some customers report excellent service and support. Despite these isolated positive experiences, the overwhelming sentiment points to significant dissatisfaction regarding reliability and trustworthiness. Overall, Caribbean Rentals struggles with a negative reputation among its clientele.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.6 | 7 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Oct 2020.
| Month | Average | Reviews |
|---|---|---|
| Dec 19 | 1.0 | 1 |
| Jan 20 | — | 0 |
| Feb 20 | 1.0 | 1 |
| Mar 20 | 1.0 | 1 |
| Apr 20 | — | 0 |
| May 20 | — | 0 |
| Jun 20 | — | 0 |
| Jul 20 | — | 0 |
| Aug 20 | — | 0 |
| Sep 20 | — | 0 |
| Oct 20 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“The staff were very helpful in St”
“This company is a scammer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.6 out of 5 (poor) | 67 out of 100 | 3.2 out of 5 (fair) | — | 7 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | — | 998 |
Bottom line: Caribbean Rentals is #5 of 5 on overall rating in this group. On service, GO Rentals New Zealand scores higher (4.9 vs 3.2).
7 reviews of Caribbean Rentals. Filter by what matters to you.
Over a year ago
This company is a scammer! I booked a car in summer 2018 at Grenada Airport. It was confirmed and I paid by Credit Card. On arrival I had to harmfully realize that there was no office from this com... See more
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Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 57% are 1–2★.
This company is a scammer! I booked a car in summer 2018 at Grenada Airport. It was confirmed and I paid by Credit Card. On arrival I had to harmfully realize that there was no office from this company at the airport! I had to take a car from another company on the spot and paid again. Very sad that some people still try to make money this way...
This company is unfortunately a scam. It does not deliver a car and does not respond to any messages. We hired a car in Antigua but no way the rental office was to be found. A local company told us that this was the usual way of operation of this Caribbanrentals and that they also had massive claims against this company. AVOID renting a car. By now creditcard companies should put Caribbeanrentals on the black list
SCAM ADVISER!! CARIBBEAN RENTALS IS A FRAUD! AVOID!! Do NOT book with Caribbean Rental Cars, they will STEAL your money (including your deposit) and in most cases you will not receive any car. This company is a fraud as attested by various reviews on Google and other websites - they created various profiles to try to hide the negative reviews. In my case, I booked a car for 6 days in Curacao and once arrived there, there was no one to deliver my car. Once arrived at the airport, there was no car. I called the local agent and she told me that Carribbean Rentals had never paid any previous rentals and had stolen the money from the customers, reason why she didn't want to loose more money. After begging her, she felt sorry for us and didn't want to completely ruin our holidays (although it was Caribbean Rentals' fault, not hers), so she agreed to give us the car even though she said she would never receive the money. Now after months, Caribbean Rentals has not paid the local agent and furthermore they have not reimbursed me my deposit of 400+ Euros. When calling them, you always have to wait 30/40 minutes (if you are lucky) and each time they use excuses, false information or hang up the phone. Their customer care service is awful, a total scam. BE WARNED: These guys are professional SCAMMERS; they perpetrates frauds towards the clients and steal their money. Several people have been frauded by this company. AVOID AT ALL COST. I've contacted the Royal Barbados Police Force who is working on the case. I've informed also the Ministry of Tourism, and the Fair Trade Commission, plus the Newark Police Department since the company is registered in the US too. The company relies on the fact that customers gets tired to chase them and then give up their money. But in my case, I won't stop until I receive back my money, whatever it takes. IF YOU ARE THINKING OF USING CARIBBEAN RENTAL CARS - DO NOT DO IT.
One star is actually too much. The worst service we ever received. Not enough they cancelled our reservation without a reason leaving us without a car in Aruba, they did not want to provide a refund, their customer service is atrocious with staff saying they will not resolve the query unless we call US number, their UK number doesn’t work and they never respond to messages on time - be careful when you deal with them - stay away as they only take your money!
The staff were very helpful in St. Kitts at Port Zante. We had a lovely time on the island. The people are very friendly and welcoming.
We wanted to hire a car in Holetown Barbados but my credit card was blocked on payment. The staff couldn’t have been more helpful. They let me ring my bank in the UK, drove my husband back to where we were staying to collect my mobile (a pin code had been sent to it). We couldn’t have had better service.
Caribbean Rentals is an online platform specializing in car rental services across various Caribbean destinations. The company partners with local and international car rental providers to offer customers a diverse selection of vehicles, ensuring convenient transportation options for tourists and residents alike. By catering to the unique needs of travelers exploring the Caribbean islands, Caribbean Rentals aims to facilitate seamless travel experiences. The primary customers of Caribbean Rentals include vacationers, business travelers, and local residents seeking reliable transportation solutions. The platform allows users to compare prices, read reviews, and select from a range of vehicles that suit their budget and requirements. With a focus on user-friendly navigation and comprehensive service options, Caribbean Rentals strives to enhance the car rental process for individuals looking to explore the beautiful landscapes of the Caribbean.
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