Volvofinans Bank operates CarPay, a financial service platform designed to help individuals manage their vehicle-related expenses effectively. The platform offers a digital wallet and card, enabling users to consolidate all their car costs in one place. CarPay provides users with various benefits, including bonuses for fuel purchases, car washes, and vehicle accessories, as well as discounts on public transportation and trains. Additionally, the service allows for interest-free installment payments for vehicle maintenance services. Targeting car owners and drivers, CarPay focuses on providing a comprehensive overview of automotive finances, making it easier for users to track their spending and manage their budgets. The user-friendly app and website facilitate access to annual statements and financial insights, ensuring that customers remain informed about their vehicle expenses. This service is particularly beneficial for those looking to optimize their car-related financial management while enjoying perks and rewards associated with their spending.
Volvofinans Bank, now known as Ziklo Bank, receives overwhelmingly negative feedback from consumers, with many expressing dissatisfaction with its services. While a few customers report satisfaction with the bank's functionality and customer service, highlighting that it still operates effectively as a bank, the majority of reviews reflect serious issues.
Common complaints include persistent billing errors, poor customer support, and a lack of responsiveness to customer needs. Reviewers describe experiences with incorrect invoices, locked payments, and a convoluted system that complicates transactions. Additionally, the removal of the option to choose a personal PIN for the CarPay card has frustrated many. Overall, the sentiment is predominantly negative, with a significant number of customers advising others to avoid the bank.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 29 | 100% | +1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 29 most recent reviews.
“Så mycket smidigare & bättre när det var Volvofinans”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | — | 29 |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 |
Bottom line: Volvofinans Bank is #5 of 5 on overall rating in this group.
29 reviews of Volvofinans Bank. Filter by what matters to you.
Used Carpay (ziklo), for last 5 years. Use it as a savings bank and credit card. Bonus checks work. Nothing has disappeared and never had problems with invoices. Satisfied customer here! Don’t know what else I could ask for.
Oerhört trevlig kundtjänst. Volvofinans (Ziklo bank) visar respekt till sina kunder och har en hög servicenivå. Denna bank fungerar fortfarande som en bank och inte som en kontrollerande myndighet. Man känner sig välkommen att kontakta dem och få hjälp när man vill. Synd att jag inte kan ge dem en åtta.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Fungerar mkt bra som bank, snabba att svara på frågor, bra app
Riktig seriös och bra bank.allt korrekt samt fina och trevliga medarbetare. Kanon tycker vi
Volvofinans Bank operates CarPay, a financial service platform designed to help individuals manage their vehicle-related expenses effectively. The platform offers a digital wallet and card, enabling users to consolidate all their car costs in one place. CarPay provides users with various benefits, including bonuses for fuel purchases, car washes, and vehicle accessories, as well as discounts on public transportation and trains. Additionally, the service allows for interest-free installment payments for vehicle maintenance services. Targeting car owners and drivers, CarPay focuses on providing a comprehensive overview of automotive finances, making it easier for users to track their spending and manage their budgets. The user-friendly app and website facilitate access to annual statements and financial insights, ensuring that customers remain informed about their vehicle expenses. This service is particularly beneficial for those looking to optimize their car-related financial management while enjoying perks and rewards associated with their spending.
This profile hasn't been claimed by the business owner.
