𝙸 𝚊𝚙𝚙𝚛𝚎𝚌𝚒𝚊𝚝𝚎𝚍 𝚑𝚘𝚠 𝚖𝚞𝚌𝚑 𝚝𝚒𝚖𝚎…
𝙸 𝚊𝚙𝚙𝚛𝚎𝚌𝚒𝚊𝚝𝚎𝚍 𝚑𝚘𝚠 𝚖𝚞𝚌𝚑 𝚝𝚒𝚖𝚎 "𝘛𝘳𝘶𝘦𝘴𝘪𝘨𝘩𝘵𝘓𝘦𝘨𝘢𝘭•𝘤𝘰" 𝚝𝚘𝚘𝚔 𝚝𝚘 𝚎𝚡𝚙𝚕𝚊𝚒𝚗 𝚝𝚑𝚒𝚗𝚐𝚜 𝚌𝚕𝚎𝚊𝚛𝚕𝚢. 𝙸𝚝 𝚑𝚎𝚕𝚙𝚎𝚍 𝚖𝚎 𝚏𝚎𝚎𝚕 𝚊𝚝 𝚎𝚊𝚜𝚎.𝚁𝚎𝚌𝚘𝚟𝚎𝚛𝚒𝚗𝚐 𝚊𝚕𝚕 𝙸 𝚕𝚘𝚜𝚝

CEX.IO is a comprehensive cryptocurrency exchange platform that facilitates the buying, selling, and trading of digital assets since its inception in 2013. The company offers a variety of services including real-time trading, a user-friendly interface, and options for holding and earning cryptocurrencies. CEX.IO is equipped with a high level of security to protect user funds and provides 24/7 customer support to assist users with their transactions and inquiries. Targeting a global audience, CEX.IO serves both novice and experienced cryptocurrency traders looking for a reliable platform to manage their digital assets. The exchange supports multiple cryptocurrencies and offers features such as fee-free swapping between certain digital currencies, competitive trading competitions, and a crypto card that allows users to earn cashback on purchases. These services cater to individuals seeking efficiency and convenience in their cryptocurrency transactions.
CEX.IO receives overwhelmingly negative feedback from users, with many expressing frustration over account management and withdrawal issues. Reviewers frequently describe the platform as a "scam," citing difficulties in accessing funds and poor customer service.
Complaints about high fees and slow response times are common, with some users reporting waits of up to five days for support. While a few customers appreciate the platform's ability to withdraw crypto and the wallet features, these positives are overshadowed by the numerous accounts of blocked transactions and inaccessible funds. Many people feel that CEX.IO does not value its customers, leading to a disappointing overall experience. Given the significant number of negative reviews, the sentiment surrounding CEX.IO is largely unfavorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 60 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 1.1 | 11 |
| Apr 25 | 2.0 | 16 |
| May 25 | 2.2 | 6 |
| Jun 25 | 2.3 | 9 |
| Jul 25 | 1.2 | 5 |
| Aug 25 | 1.2 | 10 |
| Sep 25 | 1.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I deducted 1 star because the process of buying is easy, but very hard and difficult when it's time to withdraw”
“I opened an account and saw on their site that withdrawals to MasterCard (without IBAN) were possible”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | +65% | 60 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | 1.7 out of 5 (poor) | — | 62 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | — | 20 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 25 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | — | 6 |
Bottom line: CEX.IO is #4 of 5 on overall rating in this group. On service, Kolo scores higher (4.3 vs 1.3).
60 reviews of CEX.IO. Filter by what matters to you.
𝙸 𝚊𝚙𝚙𝚛𝚎𝚌𝚒𝚊𝚝𝚎𝚍 𝚑𝚘𝚠 𝚖𝚞𝚌𝚑 𝚝𝚒𝚖𝚎 "𝘛𝘳𝘶𝘦𝘴𝘪𝘨𝘩𝘵𝘓𝘦𝘨𝘢𝘭•𝘤𝘰" 𝚝𝚘𝚘𝚔 𝚝𝚘 𝚎𝚡𝚙𝚕𝚊𝚒𝚗 𝚝𝚑𝚒𝚗𝚐𝚜 𝚌𝚕𝚎𝚊𝚛𝚕𝚢. 𝙸𝚝 𝚑𝚎𝚕𝚙𝚎𝚍 𝚖𝚎 𝚏𝚎𝚎𝚕 𝚊𝚝 𝚎𝚊𝚜𝚎.𝚁𝚎𝚌𝚘𝚟𝚎𝚛𝚒𝚗𝚐 𝚊𝚕𝚕 𝙸 𝚕𝚘𝚜𝚝
CEX IO have good tming putting MY MONEY back to MY debit card UNDER MY NAME. BUT Gush what an ass holes they are this confirms that cex io is very strict and yes cross the line to arrogant for customers while is fast but lacks logic customer care. Just because my husband helps me "decide" what to buy. BUT I do the buy and sale. Enough form them to get arrogant and huffy with us. The tell us to send a video for them, delete all my devices. == IF I do that I loose access to all even to talk to them in tyhe chat. So they want me to loos my money.
Мошенники от имени вашей биржи предложили вернуть средства ,которые были вложены в фирму Финико. Все это продолжалось длительное время и привело к потере денежных средств. Во всем этом .конечно ,и моя вина,но такие люди ,действующие от вашей фирмы,портят вашу репутацию.
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CEX.IO is a comprehensive cryptocurrency exchange platform that facilitates the buying, selling, and trading of digital assets since its inception in 2013. The company offers a variety of services including real-time trading, a user-friendly interface, and options for holding and earning cryptocurrencies. CEX.IO is equipped with a high level of security to protect user funds and provides 24/7 customer support to assist users with their transactions and inquiries. Targeting a global audience, CEX.IO serves both novice and experienced cryptocurrency traders looking for a reliable platform to manage their digital assets. The exchange supports multiple cryptocurrencies and offers features such as fee-free swapping between certain digital currencies, competitive trading competitions, and a crypto card that allows users to earn cashback on purchases. These services cater to individuals seeking efficiency and convenience in their cryptocurrency transactions.
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