Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	1.7	60	100%	-0.9	● Low

1.7 / 5 overall

60 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Sep 2025.

Last 3 months: 1.2▼ 0.9
12-month avg: 1.7
All-time: 1.7
Category avg: 3.9

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Website & app	Value	Trend	Reviews
CEX.IOThis company	1.7 out of 5 (poor)	100 out of 100	1.3 out of 5 (poor)	1.6 out of 5 (poor)	1.3 out of 5 (poor)	+65%	60
Kraken	1.5 out of 5 (poor)	100 out of 100	1.2 out of 5 (poor)	1.8 out of 5 (poor)	1.7 out of 5 (poor)	—	62
TruBit	3.4 out of 5 (fair)	100 out of 100	—	—	—	—	20
Kolo	4.6 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	4.3 out of 5 (good)	—	—	25
CoinDelite - Latest Bitcoin News and Press Release	5.0 out of 5 (good)	50 out of 100	—	—	—	—	6

Bottom line: CEX.IO is #4 of 5 on overall rating in this group. On service, Kolo scores higher (4.3 vs 1.3).

Reviews

60 reviews of CEX.IO. Filter by what matters to you.

1.7ⓘ

Customer reviews (60)

0 reviews in the last 12 months

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Eleanor Williams

1 review

Jun 23, 2025

Nice crypto trading platform

Nice crypto trading platform. I deducted 1 star because the process of buying is easy, but very hard and difficult when it's time to withdraw. They should really work on that. Thank you.

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drcurrenxy

1 review

Jun 11, 2025

My experience with cex .io

So far my experience with CEX .IO 10/10. Supper fast and easy transactions, no issues.

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Neven

1 review

Jun 6, 2025

Pretty good crypto trading app

Pretty good crypto trading app. I deducted one star because I had quite a lot of trouble recovering my account when I moved countries. They should really work on their customer services and account recovery procedure.

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Ernie Green

1 review

Jun 4, 2025

Cex now asking me for my transaction history from every wallet and exchange i have even transactions not linked to cex

This is insane. I have been with cex for years and have been able to deposit with no problem. I have recently decided to sell my crypto and liquidate. I am fully verified by the way. I tried to withdraw fiat which they declined. I then tried to convert it to bitcoin and xrp to withdraw into my private wallet which they blocked. I then receive an email stating they need extra information about me. They specifically ask me about a wallet and a transaction and to prove it's mine. They then asked me why I show my ip address in different places (I travel for work). Then an picture of me my passport and a sheet of paper that says I am a cex.io member and the date. They also ask me for a full transaction history of my exodus wallet. I comply and send everything. To my surprise I get another email. They need more information, now they are asking me about transactions from my exodus wallet fromm5 years ago to different addresses outside of cex and asking me who it was for and why. They also now want a complete transaction history of every exchange and wallet address I own. None of this has anything to do with their platform or is even linked to their platform. They are saying they need this to confirm what? Why do they need to see my other wallets or exchanges if they never had transactions to their exchange? My funds are frozen and they will not let me withdraw. They are stealing my funds which I need. We are moving and this money was for our move. This is insane ****UPDATE It has been two weeks since I tried to withdraw my assets. After multiple emails back and forth I was told my case has now been forwarded to review. I still can not withdraw, it's been in review for two full days now New update my funds have been released. The process took about 10 days and they verified everything double, triple but funds have been released.

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Month	Average	Reviews
Mar 25	1.1	11
Apr 25	2.0	16
May 25	2.2	6
Jun 25	2.3	9
Jul 25	1.2	5
Aug 25	1.2	10
Sep 25	1.3	3

CEX.IO reviews & trust report

CEX.IO has a poor customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 10 positive reviews

Top complaintsof 49 negative reviews

How it compares

Reviews

Customer reviews (60)

Nice crypto trading platform

My experience with cex .io

Pretty good crypto trading app

Cex now asking me for my transaction history from every wallet and exchange i have even transactions not linked to cex

Alternatives to CEX.IO

Kraken

TruBit

Kolo

CoinDelite - Latest Bitcoin News and Press Release

The CrowdTrust Experience⭐

Reliable

About CEX.IO