China Airlines is a major airline based in Taiwan, providing a range of air travel services for both passenger and cargo transport. The company operates a comprehensive network of domestic and international flights, catering to travelers seeking reliable and efficient travel options across Asia and beyond. With a modern fleet and a commitment to safety, China Airlines focuses on delivering a comfortable flying experience for its customers. The target market for China Airlines includes leisure travelers, business professionals, and freight customers looking for dependable air cargo services. The airline also offers various ancillary services, such as in-flight dining and loyalty programs, to enhance the overall travel experience. As a key player in the aviation industry, China Airlines aims to meet the diverse needs of its clientele while maintaining high standards of service and operational excellence.
China Airlines receives a mixed response from travelers, with many expressing disappointment in their experiences. While some reviewers highlight the friendly and attentive crew, particularly on long-haul flights, others report significant issues such as long delays and poor customer service.
Complaints about flight cancellations and lack of support during travel disruptions are prevalent, with customers feeling abandoned in foreign countries. Additionally, there are concerns regarding communication barriers for non-Chinese speakers, which complicates issues like frequent flyer claims. Despite a few positive remarks about the comfort of newer aircraft and decent in-flight meals, the overall sentiment leans heavily towards dissatisfaction. Many consumers advise against choosing this airline due to the frequent operational problems and inadequate support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 104 | 100% | -1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | 3.5 | 2 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 2.5 | 2 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.0 | 3 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 4.5 | 2 |
| May 25 | 1.0 | 3 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.9 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 104 most recent reviews.
“Flug von Frankfurt - Taipeh - Tokyo”
“Communication was poor, and customer support was unhelpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 67 out of 100 | 2.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.5 out of 5 (poor) | −25% | 104 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: China Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 1.5).
104 reviews of China Airlines. Filter by what matters to you.
Der Flug von Frankfurt über Taipeh nach Phnong Phen lief problemlos. Service in Ordnung allerdings war der Rückflug nach Frankfurt eine Zumutung das Flugzeug hatte gefühlt 10 Grad, am besten Skiausrüstung mit einpacken
I fly from melbourne to china shenzhen, good service and new plane, I love the airline stewardess, they all have lovely smile and attitude, not as Cathy Pacific with nasty faces
Verry good experience with China. Travel alot with them. But i had one crazy chinese woman at the checkin counter from Bejing -frankfurt that was verry ruud because i wanted to upgrade from economy to busniess/ first class, because of a verry bad backpain. she got verry angry because i asked because that was not her job. Everything else was good.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 63% are 1–2★.
I love this airlines they are safe and secured to use safer than some other international airlines
Has anyone had any issues booking with China Airlines, I'm concerned about the format they advise how to write Names for booking. My son has a suffix on his name and I read China Airlines advises Put the first name with the suffix no space. I js want to know if anyone has done this with booking on their website.
China Airlines is a major airline based in Taiwan, providing a range of air travel services for both passenger and cargo transport. The company operates a comprehensive network of domestic and international flights, catering to travelers seeking reliable and efficient travel options across Asia and beyond. With a modern fleet and a commitment to safety, China Airlines focuses on delivering a comfortable flying experience for its customers. The target market for China Airlines includes leisure travelers, business professionals, and freight customers looking for dependable air cargo services. The airline also offers various ancillary services, such as in-flight dining and loyalty programs, to enhance the overall travel experience. As a key player in the aviation industry, China Airlines aims to meet the diverse needs of its clientele while maintaining high standards of service and operational excellence.
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