China Airlines is a major airline based in Taiwan, providing a range of air travel services for both passenger and cargo transport. The company operates a comprehensive network of domestic and international flights, catering to travelers seeking reliable and efficient travel options across Asia and beyond. With a modern fleet and a commitment to safety, China Airlines focuses on delivering a comfortable flying experience for its customers. The target market for China Airlines includes leisure travelers, business professionals, and freight customers looking for dependable air cargo services. The airline also offers various ancillary services, such as in-flight dining and loyalty programs, to enhance the overall travel experience. As a key player in the aviation industry, China Airlines aims to meet the diverse needs of its clientele while maintaining high standards of service and operational excellence.
China Airlines receives a mixed response from travelers, with many expressing disappointment in their experiences. While some reviewers highlight the friendly and attentive crew, particularly on long-haul flights, others report significant issues such as long delays and poor customer service.
Complaints about flight cancellations and lack of support during travel disruptions are prevalent, with customers feeling abandoned in foreign countries. Additionally, there are concerns regarding communication barriers for non-Chinese speakers, which complicates issues like frequent flyer claims. Despite a few positive remarks about the comfort of newer aircraft and decent in-flight meals, the overall sentiment leans heavily towards dissatisfaction. Many consumers advise against choosing this airline due to the frequent operational problems and inadequate support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 104 | 100% | -1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | 3.5 | 2 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 2.5 | 2 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.0 | 3 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 4.5 | 2 |
| May 25 | 1.0 | 3 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.9 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 104 most recent reviews.
“Flug von Frankfurt - Taipeh - Tokyo”
“Communication was poor, and customer support was unhelpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 67 out of 100 | 2.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.5 out of 5 (poor) | −25% | 104 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: China Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 1.5).
104 reviews of China Airlines. Filter by what matters to you.
Flug von Frankfurt - Taipeh - Tokyo. Im Großen und Ganzen ein stinknormaler Langstreckenflug, kleine Verzögerung am Anfang, normales bis gutes Economyessen, moderne Maschine (A350), gutes Unterhaltungsprogramm. Weiterhin ist der aufmerksame Service hervorzuheben, dabei freundlich und zuvorkommend. Würde ich wieder buchen.
Der reibungslose Ablauf und die freundliche Hilfe beim Gepäck
Ich hatte Flüge von Wien nach Australien/retour mit Stopp in Taipei gebucht, jeweils am Notausstieg. Service und Betreuung war mit einer Ausnahme sehr gut. Einzig eine Stewardess bemängelte mein Fußkissen. Bei den drei weiteren Flügen war das Personal sehr kulant und freundlich.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 63% are 1–2★.
I had a flight from Prague to Tokyo and back and I have almost no complains. The stuff was nice, food was ok as well. Did fly into a lot turbulences but that wasn’t the company’s fault of course. Once we didn’t get to choose from the two dishes that was about to serve so we had what left, but good. Paid wi-fi is probably not worth it, didn’t load more than some messenger chats.
Vol kaoshiung honk kong avion neuf très bon´ accueil repas correct avion propre de très nombreux films pour celui qui s ennuie dommage que cette compagnie soit si peu connue.
Tutto ok Piloti bravi, hostess professionali, orari puntuali e cibo abbondante e niente male. Film solo in cinese e inglese quindi il mio compagno non ha potuto intrattenersi a bordo, per fortuna c'era Netflix! Unico neo? Mentre dormivo una hostess mi ha svegliata bruscamente perché stava arrivando il cibo e la persona dietro di me doveva mangiare, stessa cosa non ha fatto con chi era avanti a me che dovevo puntualmente bussare e chiedere di alzare il sedile più volte.
Great cabines, wonderful seats, better Boeing 777 seats than air canada 777 from Vancouver to Hong-Kong. Great cabin service. Despite just 6 hrs flight full meal and beverages service. Compared to air canada 90% better. But tough to change meals in their application. Even changing seats not easy. Overall i take it again in a snap if they flew canada to Taipei. Seat pitch 32 inch above std vc AC 31.
Wir flogen mit China Airlines nach Manila. Wir sind angenehm überrascht. Sehr guter Service- häufiger Getränkeservice. Auch Sandwich wurden zwischendurch angeboten. Das Flugzeug befand sich in sehr gutem und sauberen Zustand. Das Kabinenpersonal war sehr nett und hilfsbereit. Das Platzangebot auf der Langstecke war ausreichend für große Menschen. Nur auf der Kurzstrecke von Taipeh nach Manila, war sowohl der Sitzabstand als auch die Sitzbreite eher für kleine Menschen gedacht. Aber es waren nur zwei stunden Flugzeit. Trotzdem der kurzen Flugzeit wurde auch hier warmes Essen serviert. Kleines negativ Erlebnis: Laut Tarifbedingungen kann man pro Person 2 Koffer a 23 KG als Aufgabegepäck einchecken. Ich hatte nur einen Koffer, der allerdings etwas schwerer war. In Frankfurt war das kein Problem- aber in Manila. Beim Check wurde nicht die Gesamtmenge gesehen, die ich hätte aufgeben dürfen (46 KG) - sondern das Einzelgewicht. Da war das Personal am Check in sehr kleinlich und ich musste einen Aufpreis bezahlen, weil ich nicht umpacken wollte. Das hätte man auch kulanter regeln können. Deshalb gibt es nur 4 Sterne.
Decent on business class.
China Airlines is a major airline based in Taiwan, providing a range of air travel services for both passenger and cargo transport. The company operates a comprehensive network of domestic and international flights, catering to travelers seeking reliable and efficient travel options across Asia and beyond. With a modern fleet and a commitment to safety, China Airlines focuses on delivering a comfortable flying experience for its customers. The target market for China Airlines includes leisure travelers, business professionals, and freight customers looking for dependable air cargo services. The airline also offers various ancillary services, such as in-flight dining and loyalty programs, to enhance the overall travel experience. As a key player in the aviation industry, China Airlines aims to meet the diverse needs of its clientele while maintaining high standards of service and operational excellence.
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