Excellent Customer Service
I needed ConnectPay to assist with a rush job and Angela Livingstone and Jeff Ramire went above and beyond to get it done. Very thankful.
ConnectPay Payroll Services is a business services provider specializing in payroll solutions tailored for small businesses. The company offers a range of payroll services designed to simplify the payroll process, ensuring compliance with tax regulations while providing dedicated support. With features such as fast onboarding, easy payroll processing, and a 100% compliance guarantee, ConnectPay aims to alleviate the stress associated with payroll management. Targeting small business owners, ConnectPay provides customizable payroll solutions that can be adapted to meet the specific needs of various industries. In addition to core payroll services, the company offers resources and software to support business growth, making it a valuable partner for small enterprises seeking reliable payroll management. For professionals in accounting and brokerage, ConnectPay also provides partnership opportunities to enhance client payroll experiences.
ConnectPay Payroll Services receives high praise for its exceptional customer service and efficient payroll solutions. Reviewers frequently highlight the dedication of staff members like Angela Livingstone, Marisa, and Kathleen G, who consistently go above and beyond to assist clients, especially during urgent situations.
Many customers express satisfaction with the ease of use and accuracy of the payroll system, noting that it has streamlined their operations and saved them money compared to previous providers. However, some users report significant issues, including unfiled reports and compliance problems, leading to frustration and a lack of trust in the service. Additionally, technical difficulties with the software have been mentioned, impacting user experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 26 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2026.
| Month | Average | Reviews |
|---|---|---|
| May 26 | 5.0 | 2 |
| Jun 26 | — | 0 |
| Jul 26 | 5.0 | 1 |
| Aug 26 | 5.0 | 1 |
| Sep 26 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 26 most recent reviews.
“I needed ConnectPay to assist with a rush job and Angela Livingstone and Jeff Ramire went above and beyond to get it...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Human Resources.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 26 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,000 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | +111% | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | −12% | 290 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | +34% | 214 |
Bottom line: ConnectPay Payroll Services is #2 of 5 on overall rating in this group.
26 reviews of ConnectPay Payroll Services. Filter by what matters to you.
2 months ago
I needed ConnectPay to assist with a rush job and Angela Livingstone and Jeff Ramire went above and beyond to get it done. Very thankful.
3 months ago
Connect Pay is fantastic! The staff goes above and beyond to assist! Our Payroll Specialist "ROSE" if simply amazing! So happy to be working with a competent trustworthy friendly company! Thank Yo... See more
6 months ago
Outstanding payroll company! The customer service is excellent, and working with Norma was an absolute pleasure. She went above and beyond to help me. Highly recommend!
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I needed ConnectPay to assist with a rush job and Angela Livingstone and Jeff Ramire went above and beyond to get it done. Very thankful.
Marisa, consistently goes above and beyond to support our business, she is always available and willing to help us out in a pinch. As a small, family-owned business, it can be difficult to keep up with everything, and the exceptional level of assistance and availability Marisa provides truly makes all the difference.
Connect Pay is fantastic! The staff goes above and beyond to assist! Our Payroll Specialist "ROSE" if simply amazing! So happy to be working with a competent trustworthy friendly company! Thank You!!!
Outstanding payroll company! The customer service is excellent, and working with Norma was an absolute pleasure. She went above and beyond to help me. Highly recommend!
Very effecient and Anita is beyond helpful!
Absolutely horrible experience - please pick any other payroll provider! I spent thousands only to learn they never actually filed reports in places they claimed to. I had to hound them repeatedly and was met with silence ambivalence and attitude. It’s been over 6 months since I stopped using them and I’m still having to call gov offices on a weekly basis to try to understand what they did / did not do and what I now need to do myself to close various accounts out. Total nightmare
Switching payroll companies was a great choice for the price and the excellent service. Kathleen is our Rep and she is always eager to assist and has or finds the answer. She saves me so much time!! Thanks Kathy, I appreciate you and hope CP does too:)
Connect Pay has been incredibly efficient and detail oriented for all of our chamber's needs. We were with another company that caused us to pay more in taxes than necessary and they wouldn't clean it up. Connect Pay helped us sort things out even though it wasn't their error. They are so easy to work and have saved us money. They even spent time and walked us through the ERC. I can't say enough great things about this great company!
Tim Hamilton and his team at ConnectPay are absolutely fantastic. Tim took the time to understand my business, and then showed me how I would benefit from ConnectPay's expertise. He saved me 46% from what I was paying through ADP. His service is unparalleled. Tim always picks up the phone when I call with questions, and checks in once a month to see how things are going. I've recommended ConnectPay to all my friends and clients that are business owners. It's always nice to have a vendor that you know, like and trust.
I signed up with connect pay in 2023. In october I got a letter from department of labor saying i failed to comply. I called connect pay and they blamed the DOL but said it was fully resolved. Fast forward to january i am issued a fine by the DOL. I called connect pay and they said they would look into it. It is now march and I have called, emailed multiple times to get an explanation of what happened and all I hear is that their tax department is looking into it. If you want headaches with payroll this company is the right fit for you.
My agency recently left a PEO and moved to ConnectPay. The pricing is great and the onboarding was smooth. The system is easy to understand and I have dedicated support when needed.
This is how it should work. People who say what they mean and actually do it. Thorough, and responsible. I can count on Connect Pay to do the job right!
Connect Pay has been easy to communicate with during the transition process. When a few little bumps have come up here and there, they were quick to work with me on getting the situation resolved. Very professional and courteous service! Still figuring out the software/platform so that is why just 4 stars vs 5 stars.
ConnectPay makes payroll easy, great technology and one on one personal support should you need it. I have been with ConnectPay for six years and never once had a problem. Great people that have your back.
Keep getting the same error message #500! And when I finally do get logged in it won't let me change the client. This SOFTWARE is the worst I've ever had to work with. Looking for a new system!
Liz Kulis is probably the reason I'm so happy with Connect pay. She goes above and beyond every time I call, and its often. Everyone there is the most professional I've dealt with.
Connectpay has provided me with great service for almost 10 years! Liz is always so nice and helpful with anything that my company needs. I would highly recommend them.
Liz is great! Thanks connectpay
ConnectPay Payroll Services is a business services provider specializing in payroll solutions tailored for small businesses. The company offers a range of payroll services designed to simplify the payroll process, ensuring compliance with tax regulations while providing dedicated support. With features such as fast onboarding, easy payroll processing, and a 100% compliance guarantee, ConnectPay aims to alleviate the stress associated with payroll management. Targeting small business owners, ConnectPay provides customizable payroll solutions that can be adapted to meet the specific needs of various industries. In addition to core payroll services, the company offers resources and software to support business growth, making it a valuable partner for small enterprises seeking reliable payroll management. For professionals in accounting and brokerage, ConnectPay also provides partnership opportunities to enhance client payroll experiences.
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