The wrong manual was mailed to me
The wrong manual was mailed to me. Order # 77789. I emailed and called the office asking for information to return this manual and have the correct one mailed to me. No response.

Contractor Training Center is an educational platform dedicated to helping individuals prepare for contractor licensing exams. The company offers a range of services including comprehensive exam prep courses, practice tests, application assistance, and informative webinars tailored for contractor license applicants. By focusing on effective study strategies and resources, Contractor Training Center aims to enhance the chances of passing the contractor license exam on the first attempt. Targeting aspiring contractors and industry professionals, the company provides essential tools and guidance to navigate the licensing process efficiently. With an emphasis on practical learning and support, Contractor Training Center strives to empower its customers with the knowledge and confidence needed to succeed in their licensing endeavors.
Reviewers express a mix of satisfaction and frustration with Contractor Training Center. Many customers appreciate the helpfulness of the staff and the quality of the exam materials, noting that the classes are informative and the shipping is fast.
Positive comments highlight the ease of the process and the effectiveness of the training, with several stating they would recommend the program. However, significant complaints arise regarding customer service and the accuracy of materials received. Multiple consumers report receiving incorrect books or manuals, and some express disappointment over the lack of response to their inquiries. Additionally, a few mention that the training content is insufficient, feeling it does not justify the cost. Overall, while there are commendable aspects, the issues with materials and customer support lead to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 115 | 100% | +2.0 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 3.0 | 2 |
| May 25 | 1.0 | 3 |
| Jun 25 | 3.0 | 3 |
| Jul 25 | 4.7 | 13 |
| Aug 25 | 3.5 | 36 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 115 most recent reviews.
“Was an easy way to do cont”
“The electronic certificate of completion did not get sent to VA DPOR automatically as it should have”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Professional Training.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.4 out of 5 (fair) | 3.6 out of 5 (good) | — | 115 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 57 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 3.9 out of 5 (good) | — | — | 25 | |
| 1.8 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | — | — | 11 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | — | 85 |
Bottom line: Contractor Training Center is #4 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 3.6).
115 reviews of Contractor Training Center. Filter by what matters to you.
The wrong manual was mailed to me. Order # 77789. I emailed and called the office asking for information to return this manual and have the correct one mailed to me. No response.
Ordered the Alabama Roofing and sheet metal exam book bundle. There are five books in the bundle, I only received 4 books
the training has not much to offer. there were not many test questions to practice plus at the end your asking us to refer to the book any way. i felt it was waste of money.
I’ve spent 399 on a training package and haven’t received any login instructions. I’ve called 3 times sent an email and and no response. Horrible customer service
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Polarized pattern: few middle ratings. 67% of recent reviews are 4–5★ and 30% are 1–2★.
The electronic certificate of completion did not get sent to VA DPOR automatically as it should have. Now I am late to renew and must pay fee.
You sent the wrong book. I ordered the 2018 code book.
Paid for a course and can't get into it
Not good would not recommend him to anybody I know
Started out good with the modules but day of mandatory, I did not receive a link, Lucky for my my fiancé was in the same class and was able to send me the link, otherwise I would have missed my mandatory. Nice guys but they definitely have some bugs to work out. DAte was actually Aug 6 2025, but that too is not an option on the calendar below for date of experience
Basic user name and password setup was the most difficult task for the company.
Pay a ton of money for a course just for it to expire in 3 months. "you can pay another 150 to extend for 3 more months" I wouldn't spend another penny. The course was trash. only thing i wanted to do was take the practice test before i take the test. If you know how to take a test, this course is a waste of time and money.
I passed my NASCLA general exam using a different company, but still needed to pass my state business law portion. So I purchased the books and study modules through CTC. Do not waste your money using their training center. The video for their study guide to the state exam was reading the general topics from the book, verbatim. They never tell you which areas to focus on, but more importantly, they never review the state portion of the book...which is majority of the questions on the actual exam. They reuse the same 40 questions during the simulated tests and most, if not all of them aren't on the exam. I was fortunate that I used a different company for the NASCLA exam because they gave study tips that I used during the state exam; which helped me pass the test. I can't speak for their other guides, but if you're studying for business and state law...DO NOT USE CTC!
Bought the 2023 nec with tabs . Big disappointment, don’t waste your money . Tabs are not color coded , way too big , they overlap . Way cheaper and better to buy the tabs yourself . Wasted 350$ , now I spend another 30 for the eztabs . Plus the work to cut theirs and install them . Lousy quality control .
Trustpilot, stop sending me emails. Remove my email address from your system.
After ordering my books I waited almost a month for them to be delivered and upon delivery I was missing almost half my order. I spent another month calling and emailing almost every day to try and find out where the rest of my order was. After finally talking to someone I was told the books were back ordered and they didn’t know when they would be back in stock so I asked for a full refund and purchased a different set of books from another company. After agreeing to a full refund initially they have decided to now refuse any refund and tell me I’m stuck with what I have. Worst company I have ever dealt with. They are nothing but a scam
Sent only half my order after 2 weeks, impossible to get in contact with customer service.
Contractor Training Center is an educational platform dedicated to helping individuals prepare for contractor licensing exams. The company offers a range of services including comprehensive exam prep courses, practice tests, application assistance, and informative webinars tailored for contractor license applicants. By focusing on effective study strategies and resources, Contractor Training Center aims to enhance the chances of passing the contractor license exam on the first attempt. Targeting aspiring contractors and industry professionals, the company provides essential tools and guidance to navigate the licensing process efficiently. With an emphasis on practical learning and support, Contractor Training Center strives to empower its customers with the knowledge and confidence needed to succeed in their licensing endeavors.
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