Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.9	32	100%		● Low

3.9 / 5 overall

32 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 4.8▼ 0.2
12-month avg: 3.7
All-time: 3.9
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Trend	Reviews
Corinthia HotelsThis company	3.9 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	—	32
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	—	1,083
Bastion Hotels	3.6 out of 5 (good)	100 out of 100	3.1 out of 5 (fair)	−14%	918
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	1,109
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	1,069

Bottom line: Corinthia Hotels is #4 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 4.2).

Reviews

32 reviews of Corinthia Hotels. Filter by what matters to you.

3.9ⓘ

Customer reviews (32)

0 reviews in the last 12 months

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Caitlin Day

1 review

Dec 21, 2024

DIABOLICAL

TERRIBLE DONT COME DIABOLICAL WORST PLACE IVE EVER BEEN

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Kora hoo

1 review

Nov 12, 2024

Afternoon tea

We had been looking forward to celebrating my mother's 50th birthday at Corinthia, but sadly it was a complete letdown. The service was painfully slow. Despite several attempts to catch a waiter's attention, we were constantly forgotten. It felt like we were an afterthought rather than valued guests. Even the simple request for tea refills was met with reluctance. It took an unreasonably long time for it to arrive. The quality of the food was another issue. The pastries were unappetising and clumped together in cluster .This afternoon tea experience was a mess and it certainly didn’t match the reputation of the venue. The staff seemed to have very little knowledge about the different teas available. Nevertheless, there were two staff members who were very enthusiastic and helpful. They were the only ones who seemed to care about our experience and their attentiveness did partially salvage the celebration, but it wasn’t enough to redeem the experience. Overall, this was an incredibly underwhelming and disappointing experience for such a special occasion. Especially for a hotel with such a strong reputation. My mother's birthday was ruined and we won’t be returning anytime soon. Will not recommend to all our friends and family.

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SAD

1 review

Sep 22, 2024

Corinthia London - do not recommend

Corinthia London: This process of hired being apparently unable to cancel booking don't via booking.com is ridiculous, I have a booking through booking. Com , never received the booking confirmation and have been locked out of my account, booking.com are not doing anything to resolve that, they keep asking for my pin but can't seem to grasp the fact I am locked out, after explaining the situation to the hotel the booking is still active and they will be happy to take my money even though I am trying to cancel and they are aware of the issues I am having with booking.com, how is they no process on place to factor these scenarios and be willing to uphold customer satisfaction, the hotel is not interested in this and for that reason I will never stay here, I will never recommend to friend or work colleagues, be very wary using booking.com and be wary of hotels who do not have the customer in mind as a priority

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Consumer

1 review

Apr 1, 2024

Horrendous experience

Hello I’m contacting you about my stay it was nothing short of a disaster Firstly there were several room issues which were rectified by giving us a new room the biggest issue for me was we were out having a cigarette when some drunk men followed us in the bar talking to us so we sat with them until a separate table was available but because they smelt of something we were then kicked out they said they were staying in the hotel and followed us up talking away about what happened we went to are room they spoke to us for another few minutes and left to go to there’s from this point on we were treated like we had done something wrong we then went to the garden restaurant we were told the system was down I said I would go to reception and pay when my husband got back the manager was nothing short of rude I’ve recorded the whole conversation with him He continued to tell me this is there hotel and there is a bill which I said I would pay on check out I would like him to look into all the issues as we have spent a lot of money he continued to tell me he was not going to do so which is outrageous he then came up to the room and asked us to leave Leave for what reason we did absolutely nothing wrong and lovely to everybody we met and sorry for the other guests being rude but that’s not our fault we have had a totally horrendous experience because of your other drunken guest not down to us the wouldn’t stop talking to us we asked for our own table we were then turned down for room service it’s absolutely not good enough at all the managements response to this is shocking to top this off we had your security team chase us down the road accusing us of stealing a hair dryer we offered to unpack all our stuff for them on the street but that wasn’t good enough either I’ve recorded a lot of how we have been treated at this hotel and it’s absolutely terrible the way we are feeling is really not very nice I offered to settle my bill but was told they just want us to leave for what reason I’m totally unsure I’ve spent a lot of money and been treated in this way and no one seems to care at all there seems to be such lack of customer facing issues and it seems to me your very happy taking peoples money and not making there experience pleasant at all we met so many staff had a tour of the hotel no one had anything bad to say about us I should hope there is somebody with in this hotel that can deal with this or I will make my whole experience public also Thomas a manager is so strange to me as the only this he actually cared about is that he was in charge he’s the highest point of contact I also contacted the hotel to ask for a hairdryer on several occasions at no point did you hear a hairdryer you heard my hot brush which I showed staff at the station I’ve sent several emails with no response

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Month	Average	Reviews
Aug 24	5.0	1
Sep 24	3.0	2
Oct 24	3.0	2
Nov 24	1.0	1
Dec 24	1.0	1
Jan 25	5.0	1
Feb 25	—	0
Mar 25	—	0
Apr 25	5.0	1
May 25	—	0
Jun 25	5.0	1
Jul 25	4.7	3

Corinthia Hotels reviews & trust report

Corinthia Hotels has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 22 positive reviews

Top complaintsof 7 negative reviews

How it compares

Reviews

Customer reviews (32)

DIABOLICAL

Afternoon tea

Corinthia London - do not recommend

Alternatives to Corinthia Hotels

XO HOTELS AMSTERDAM

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About Corinthia Hotels

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