CrowdTrust is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various businesses, including those in the vacation rental industry. The platform allows users to read and write reviews, enhancing transparency and trust for potential customers seeking reliable service providers.
One notable listing on CrowdTrust is Condominium Rentals Hawaii, which operates under the domain crhmaui.com. This company specializes in offering a wide array of vacation rental options in Maui, including condos, villas, and resort rentals. Targeting travelers looking for accommodations that cater to their preferences, Condominium Rentals Hawaii provides detailed listings that highlight property features, amenities, and guest ratings, thus facilitating a seamless booking experience for visitors to the island.
Condominium Rentals Hawaii has a positive customer experience.
Condominium Rentals Hawaii generally receives high praise from customers, with many highlighting the great locations and well-maintained condos. Reviewers frequently mention the cleanliness and comfort of the units, as well as the convenience of the booking process and friendly staff.
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Guests enjoy stunning ocean views and appreciate the amenities provided, making their stays enjoyable and memorable. However, some customers express concerns about specific units being dirty or in need of maintenance, with a few noting issues like malfunctioning grills and a lack of elevators in certain buildings. Additionally, there are mentions of confusing reservation processes and early check-out times. Overall, the majority of reviews reflect a positive experience, with many customers eager to return.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
999
100%
—
● Low
4.4 / 5 overall
=
999 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jan 2021.
Last 3 months
5.0
12-month avg
4.6
All-time
4.4
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Feb 20
4.5
35
Mar 20
4.7
30
Apr 20
—
0
May 20
—
0
Jun 20
—
0
Jul 20
—
0
Aug 20
—
0
Sep 20
—
0
Oct 20
—
0
Nov 20
—
0
Dec 20
—
0
Jan 21
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 439 positive reviews
Easy to use13%
55 mentions
Friendly staff9%
41 mentions
Helpful support9%
39 mentions
Customer service8%
34 mentions
“Very easy online booking process”
On “Easy to use” · Mar 14, 2020
Top complaintsof 24 negative reviews
Customer service17%
4 mentions
Defective product13%
3 mentions
Pricing8%
2 mentions
“Not a person who should be in customer service or reception”
On “Customer service” · Jan 26, 2020
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
Overall rating and review count for this company and similar companies
Its old condo and owner is just sucking the cash and not spending a dime on it! A/C sucks OLD,was 94 degrees and warm in unit...lots of things falling apart,off,pull out couch sucks probably 20 years old should really put a few queen size beds in bedroom and new pull out. It's a spartan pad no more no less...
Very comfortable. Spacious living area
Needed ceiling fans. We bought two fans to circulate the air.
Bathrooms need updating. Gorgeous view of the ocean
Great communication and the condo was what we expected, based on the pictures. It was clean and we had everything we needed (although there weren't any teaspoons). We appreciated being able to check in early and we loved the location.
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I had a great experience with this rental company. I was treated very kindly and they were so knowledgeable about all the excursion available. They really wanted me to have a nice time. They also had all the instructions printed and brochure for discounts all in a packet. Nice group! I will definitely be using them again.
Excellent customer service. Very warm and friendly staff. Always available with information and answers to questions. Have worked with this company since 2005. Would highly recommend CRH.
Easy booking, confirmation and payment. Beautiful properties to choose from. I have booked through CRH 5 different times and always had a great booking and check-in experience. We always stay at Maui Kamaole Condos which is a beautiful and extremely well cared for complex. The only issue with our last stay was the housekeeping for unit change over could be improved. Not sure if this is the responsibility of CRH or Maui Kamaole. Otherwise another fantastic stay.
We have used them in the past. Sometime website is a little cumbersome but we can manage through it. The units we have used have been clean and with great views of the ocean. They were very helpful via email to work though any issues we may have had.
We had a wonderful condo right on the beach. The location couldn't have been better, as it was at Sugar Beach, a rather secluded area, yet it was close enough to Kehei for outings.
I thought that the condo we rented was very good. We had the Oceanview, the grounds (including the pool area) were expertly maintained and the room was very clean. This place was conveniently located. The staff and the crew were very friendly and informative. The only complaint I had was that I made an error on the booking of the condo. I was leaving Maui on the 30 but booked it as leaving on the 31st due to loss of a day returning to the east coast. I caught the error and tried to correct it within 5 min of the booking. No one would agree to rectify the error. I was charged for that extra day. I was/am very disappointed that no one would help us.
We booked a unit with no reviews which we were slightly reluctant to do, but went ahead due to great pricing. We arrived, and had to drive way out of the way to check in. I think there could be a much easier check-in process where you could do that at the property itself. Then we checked in and our unit was dirty. After numerous calls to the company and being rerouted to housekeeping,etc we were put in a different, clean unit for the night and the housekeeper was sent over to clean our unit. We were given the option of waiting for our unit to be cleaned but that would've been a few hours so moving to a different place was better. Then we moved back the next day. They did compensate us for the hassle which was handled well and appreciated. Things do happen, and they did a decent job of dealing with it. They could be easier to reach, and have sent someone over faster, but given we had the option to move, it worked out. We had an issue with a faulty smoke detector which was handled fast.
Everything was great. I wish the front desk could of helped us when we forgot a towel, they didn't want to take it, because they don't want to be the middle man. We were told to bring the towel back to the room, but our room had already been cleaned and we set it outside the door. Luckily they must of found it, because we didn't get charged. Just figured it would be easier for front desk to take it and write a note or place it in the room themselves, so that we knew for sure it was taken care of.
Otherwise, this was so easy, clean, and just overall so convenient for our Hawaii vacation. We will definitely use them again in the future.
The condo was a nice size with a great view! It was very clean and everyone was extremely helpful. However if you are looking for more night life than peace and relaxation then you may want another area of Maui.
Bellissimo posto, appartamento con ogni tipo di confort, compresa tutta attrezzatura per la spiaggia. Confortevole area per le grigliate e piscina. Molto comodo, il mare è dall’altra parte della strada. Reception gentile e disponibile. Da consigliare!! Parcheggio interno compreso nel costo del soggiorno.
CrowdTrust is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various businesses, including those in the vacation rental industry. The platform allows users to read and write reviews, enhancing transparency and trust for potential customers seeking reliable service providers.
One notable listing on CrowdTrust is Condominium Rentals Hawaii, which operates under the domain crhmaui.com. This company specializes in offering a wide array of vacation rental options in Maui, including condos, villas, and resort rentals. Targeting travelers looking for accommodations that cater to their preferences, Condominium Rentals Hawaii provides detailed listings that highlight property features, amenities, and guest ratings, thus facilitating a seamless booking experience for visitors to the island.