Every person was professional
Every person was professional, courteous, solved my situation in a timely manner.

Direct Line Cruises is a reputable cruise agency that specializes in providing a seamless booking experience for travelers seeking various cruise options. The company offers a user-friendly Smart Cruise Finder, allowing customers to easily search for and compare different cruise itineraries, destinations, and cruise lines. With a focus on customer support, Direct Line Cruises is dedicated to helping clients plan their vacations by providing expert advice and assistance throughout the booking process. Targeting a diverse range of travelers, from first-time cruisers to seasoned vacationers, the company features a variety of cruise options including popular destinations like Alaska, Bermuda, the Caribbean, and Europe. Direct Line Cruises also promotes special offers, such as discounted fares and onboard credits, to enhance the value of each booking. By combining extensive destination knowledge with personalized service, Direct Line Cruises aims to cater to the needs of cruise enthusiasts looking for reliable and trustworthy travel solutions.
Direct Line Cruises receives overwhelmingly positive feedback from customers, highlighting the ease of booking and exceptional service provided by their travel agents. Reviewers appreciate the user-friendly website and the ability to speak with knowledgeable staff, which enhances the overall experience.
Many note that the agents go above and beyond to secure the best cabins and provide thorough explanations, contributing to a seamless booking process. However, some customers express frustration with hold times when calling the office, indicating that while the service is generally excellent, there can be delays in reaching an agent. Despite this minor issue, the majority of consumers are highly satisfied and continue to rely on Direct Line Cruises for their travel needs. Overall, the sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,032 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 78 |
| Oct 24 | 5.0 | 81 |
| Nov 24 | 4.9 | 79 |
| Dec 24 | 4.8 | 68 |
| Jan 25 | 4.9 | 81 |
| Feb 25 | 4.7 | 70 |
| Mar 25 | 4.9 | 90 |
| Apr 25 | 4.9 | 84 |
| May 25 | 4.8 | 117 |
| Jun 25 | 4.8 | 86 |
| Jul 25 | 4.9 | 126 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“When I do call their office they are very nice to work with and very helpful, professional and knowledgeable”
“Can’t believe this is actually happening Would expect a company like yours to put their staff through rigorous train...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 0% | 1,032 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | −1% | 1,014 |
Bottom line: Direct Line Cruises is #2 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 4.6).
500 reviews of Direct Line Cruises. Filter by what matters to you.
Every person was professional, courteous, solved my situation in a timely manner.
This is my third time booking a cruise through DLC! Every time using them, booked completely online with ease. Everything is self explanatory and if you ever needed help or questions, there is live assistance via online chat or through calling. Great experience and would recommend booking through them every time!
Linda the cruise rep was phenomenal and so very helpful and professional. I was very lucky to have her return my call.
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Directline Cruise is a talented and very personable company! The best in NYC!
Just easy easy to book online
Marie really helped me out in a desperate time..thank you Marie
DLC is still my trusted source for all of my cruise bookings. This weekend, for the first time ever, I had a lot of trouble finding someone to help me complete my cruise bookings. Normally, I can do everything online but this time I needed to use my cruiseline deposit to apply it to the cruise I had on hold. I waited on hold for 30 mins on Sat and then was forced to leave a message and finally spoke with someone on Sun after holding for 20 mins+. That is a new experience. I hope their service levels are not dropping.
Asked for a returned call about my booking I have a room and 2 other couples and wanted some answers never received call
Great Customer Service. Been working with Direct Line for many years and never had an issue.
Attention Helen Coiro This is my first experience booking with Direct Line Cruises.Im appalled at the inefficiency of your of the staff. I made an on line hold booking and a few hours later received a call from CSR asking us to complete the booking and make the deposit payment of USD 1000 which we did. Subsequently the next day we received call from another CSR asking us to complete the booking and make the payment. When I informed her that the booking was completed the day before I was told that there was no records of payment in the system. On my insistence she said she would investigate the matter. Investigate? What investigate? I would have expected an apology and some kind of goodwill gesture for slackness. After much ado she found the booking and instead I was given explanations and excuses on how the system works at your end when the simplest thin to have been done soul have been the first CSR after completing the booking would have cancelled the hold. Having spent over an hour and a half I would have expected the second one atleast to have taken action of cancelling the first on hold booking. But sadly this person too couldn’t care less and didn’t do the needful. What a waste of corporate human resources and client’s time. The story doesn’t end here. Today I have received an email once again asking me to complete my booking. Can’t believe this is actually happening Would expect a company like yours to put their staff through rigorous training to benefit the corporation and maintain good will of the customer. I would sincerely hope serious attention is given to this matter and I’m not subjucated to one more email and annoyance from your staff Sincerely Pearl Telang
my grandson gave us this cruise,and from your great information you sent me ii can see why he deals with you. when i want to criuse i will be sure to use you
Direct Line Cruises is a reputable cruise agency that specializes in providing a seamless booking experience for travelers seeking various cruise options. The company offers a user-friendly Smart Cruise Finder, allowing customers to easily search for and compare different cruise itineraries, destinations, and cruise lines. With a focus on customer support, Direct Line Cruises is dedicated to helping clients plan their vacations by providing expert advice and assistance throughout the booking process. Targeting a diverse range of travelers, from first-time cruisers to seasoned vacationers, the company features a variety of cruise options including popular destinations like Alaska, Bermuda, the Caribbean, and Europe. Direct Line Cruises also promotes special offers, such as discounted fares and onboard credits, to enhance the value of each booking. By combining extensive destination knowledge with personalized service, Direct Line Cruises aims to cater to the needs of cruise enthusiasts looking for reliable and trustworthy travel solutions.
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