Drake Software is a reputable provider of professional tax preparation software designed for tax preparers and accounting professionals. Founded in 1977, the company offers a comprehensive suite of tools that facilitate efficient, IRS-compliant tax return preparation and e-filing. Their flagship product, Drake Tax®, serves as a central hub for tax practices, delivering features such as fast calculation results, extensive accuracy checks, and customizable program options. Targeting a diverse range of customers, from solo practitioners to multi-site tax preparation businesses, Drake Software emphasizes user-friendly solutions that streamline workflow and enhance productivity. The company is recognized for its commitment to customer service, providing expert support to ensure users can effectively utilize their software. With straightforward, flat-rate pricing, Drake Software aims to meet the needs of tax professionals seeking reliable software solutions.
Drake Software receives a significant amount of criticism from users, with many expressing disappointment in the decline of both the software and customer support since the company's buyout. Reviewers frequently mention issues with software stability, including crashes and errors that lead to rejected tax returns.
The customer service experience is particularly highlighted as lacking, with long wait times and unhelpful responses being common complaints. While some users still appreciate the software's capabilities and have had positive experiences with support, these voices are overshadowed by the majority who feel the quality has deteriorated. Many long-time customers express frustration over the increased fees and reduced service quality. Overall, the sentiment leans heavily negative, reflecting a widespread dissatisfaction with Drake Software's current offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 60 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2026.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 2.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 3.0 | 3 |
| Jun 25 | — | 0 |
| Jul 25 | 3.5 | 2 |
| Aug 25 | — | 0 |
| Sep 25 | 2.0 | 1 |
| Oct 25 | 2.0 | 3 |
| Nov 25 | — | 0 |
| Dec 25 | 3.9 | 11 |
| Jan 26 | 1.7 | 7 |
| Feb 26 | 1.1 | 11 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Customer support is always reachable”
“The customer service reps if you get one has no idea what there are doing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | 1.1 out of 5 (poor) | — | 60 |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | −67% | 199 |
Bottom line: Drake Software is #5 of 5 on overall rating in this group. On value, Remote Utilities scores higher (4.9 vs 1.1).
60 reviews of Drake Software. Filter by what matters to you.
Form DD1 (Preparer Due Dilligence - Income Documentation Assistance Question 6. The last box in the second column states - Advertisements (newspaper, flier, yellow pages, etc) Comment - I think that "yellow pages" should be removed and or replaced with "internet ads." I think "Yellow Pages" is quite dated.
Foreign earned income does not flow to the proper line on the 1040. The income should flow to Line 1, per IRS instructions, but instead flows to Other Earned Income. Having the income flow to Other Earned Income blocks e-filing if there is no other taxable income. Answer from support is "Sorry"
This year you removed the proforma's from your software and then fixed the organizers so that they don't work for the business returns. I need the performa's back please.
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Phone service representative was clearly not familiar with the software and was not adequately trained. The software itself has shortcomings that should be basic components, as opposed to being items that need to be manually determined. The software was unable to create safe harbor estimates and the rep told me that it had to be done manually. He suggested using their feedback link to suggest an enhancement for future use, but that itself didnt work well.
I have been a Drake customer for 10+ years and have become increasingly disappointed in the declining quality of customer support. Agents are obviously less experienced over the past couple of years, can rarely address your question and regularly ask to call you back with an answer only to never hear from them again. The quality of the support has fallen so much that i am seriously considering switching to another tax preparation software.
We've been using Drake Software for the last 10 years now and have always been very pleased with the accuracy, ease of use, and vast options the company has given us. The tax planner is helpful for clients to prepare for the next year or give them several scenarios for making decisions.
Drake Software is a reputable provider of professional tax preparation software designed for tax preparers and accounting professionals. Founded in 1977, the company offers a comprehensive suite of tools that facilitate efficient, IRS-compliant tax return preparation and e-filing. Their flagship product, Drake Tax®, serves as a central hub for tax practices, delivering features such as fast calculation results, extensive accuracy checks, and customizable program options. Targeting a diverse range of customers, from solo practitioners to multi-site tax preparation businesses, Drake Software emphasizes user-friendly solutions that streamline workflow and enhance productivity. The company is recognized for its commitment to customer service, providing expert support to ensure users can effectively utilize their software. With straightforward, flat-rate pricing, Drake Software aims to meet the needs of tax professionals seeking reliable software solutions.
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