Customer support is always reachable
Customer support is always reachable. I always get the answer whenever I have an issue. I have been using Drake 7 years now. I recommend Drake to everyone.

Drake Software is a reputable provider of professional tax preparation software designed for tax preparers and accounting professionals. Founded in 1977, the company offers a comprehensive suite of tools that facilitate efficient, IRS-compliant tax return preparation and e-filing. Their flagship product, Drake Tax®, serves as a central hub for tax practices, delivering features such as fast calculation results, extensive accuracy checks, and customizable program options. Targeting a diverse range of customers, from solo practitioners to multi-site tax preparation businesses, Drake Software emphasizes user-friendly solutions that streamline workflow and enhance productivity. The company is recognized for its commitment to customer service, providing expert support to ensure users can effectively utilize their software. With straightforward, flat-rate pricing, Drake Software aims to meet the needs of tax professionals seeking reliable software solutions.
Drake Software receives a significant amount of criticism from users, with many expressing disappointment in the decline of both the software and customer support since the company's buyout. Reviewers frequently mention issues with software stability, including crashes and errors that lead to rejected tax returns.
The customer service experience is particularly highlighted as lacking, with long wait times and unhelpful responses being common complaints. While some users still appreciate the software's capabilities and have had positive experiences with support, these voices are overshadowed by the majority who feel the quality has deteriorated. Many long-time customers express frustration over the increased fees and reduced service quality. Overall, the sentiment leans heavily negative, reflecting a widespread dissatisfaction with Drake Software's current offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 60 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2026.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 2.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 3.0 | 3 |
| Jun 25 | — | 0 |
| Jul 25 | 3.5 | 2 |
| Aug 25 | — | 0 |
| Sep 25 | 2.0 | 1 |
| Oct 25 | 2.0 | 3 |
| Nov 25 | — | 0 |
| Dec 25 | 3.9 | 11 |
| Jan 26 | 1.7 | 7 |
| Feb 26 | 1.1 | 11 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Customer support is always reachable”
“The customer service reps if you get one has no idea what there are doing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | 1.1 out of 5 (poor) | — | 60 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | −67% | 199 |
Bottom line: Drake Software is #5 of 5 on overall rating in this group. On value, Remote Utilities scores higher (4.9 vs 1.1).
60 reviews of Drake Software. Filter by what matters to you.
Customer support is always reachable. I always get the answer whenever I have an issue. I have been using Drake 7 years now. I recommend Drake to everyone.
Have been using Drake Software ever since Tax software. Would not think of using anything else. Have looked at other programs but for my size firm it the most cost affortible.
When Drake works well, it is legitimately the best. They answer the phone, the software is easy to use, and the people are really nice - five stars! The downside is if there is a moat around experts, and essentially you need to "escalate" and wait by the phone if your account has operational issues. I do think things eventually get fixed, but it is inefficient. I wish I had asked more questions before automatically taking advice when I renewed, as I didn't anticipate the logistical issues that their suggestion caused. They do try, but if it is a complex issue, it can take some time to fix, and you can't directly contact or maintain people to fix it completely. Eventually it gets done, but it is disjointed and kind of annoying. I will still use Drake, but I do wish I had a dedicated relationship manager on the occasions I needed it.
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Drake Software is a reputable provider of professional tax preparation software designed for tax preparers and accounting professionals. Founded in 1977, the company offers a comprehensive suite of tools that facilitate efficient, IRS-compliant tax return preparation and e-filing. Their flagship product, Drake Tax®, serves as a central hub for tax practices, delivering features such as fast calculation results, extensive accuracy checks, and customizable program options. Targeting a diverse range of customers, from solo practitioners to multi-site tax preparation businesses, Drake Software emphasizes user-friendly solutions that streamline workflow and enhance productivity. The company is recognized for its commitment to customer service, providing expert support to ensure users can effectively utilize their software. With straightforward, flat-rate pricing, Drake Software aims to meet the needs of tax professionals seeking reliable software solutions.
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