A lot great information
A lot great information, how do i get the on demand video

Drake Software is a reputable provider of professional tax preparation software designed for tax preparers and accounting professionals. Founded in 1977, the company offers a comprehensive suite of tools that facilitate efficient, IRS-compliant tax return preparation and e-filing. Their flagship product, Drake Tax®, serves as a central hub for tax practices, delivering features such as fast calculation results, extensive accuracy checks, and customizable program options. Targeting a diverse range of customers, from solo practitioners to multi-site tax preparation businesses, Drake Software emphasizes user-friendly solutions that streamline workflow and enhance productivity. The company is recognized for its commitment to customer service, providing expert support to ensure users can effectively utilize their software. With straightforward, flat-rate pricing, Drake Software aims to meet the needs of tax professionals seeking reliable software solutions.
Drake Software receives a significant amount of criticism from users, with many expressing disappointment in the decline of both the software and customer support since the company's buyout. Reviewers frequently mention issues with software stability, including crashes and errors that lead to rejected tax returns.
The customer service experience is particularly highlighted as lacking, with long wait times and unhelpful responses being common complaints. While some users still appreciate the software's capabilities and have had positive experiences with support, these voices are overshadowed by the majority who feel the quality has deteriorated. Many long-time customers express frustration over the increased fees and reduced service quality. Overall, the sentiment leans heavily negative, reflecting a widespread dissatisfaction with Drake Software's current offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 60 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2026.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 2.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 3.0 | 3 |
| Jun 25 | — | 0 |
| Jul 25 | 3.5 | 2 |
| Aug 25 | — | 0 |
| Sep 25 | 2.0 | 1 |
| Oct 25 | 2.0 | 3 |
| Nov 25 | — | 0 |
| Dec 25 | 3.9 | 11 |
| Jan 26 | 1.7 | 7 |
| Feb 26 | 1.1 | 11 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Customer support is always reachable”
“The customer service reps if you get one has no idea what there are doing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | 1.1 out of 5 (poor) | — | 60 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | −67% | 199 |
Bottom line: Drake Software is #5 of 5 on overall rating in this group. On value, Remote Utilities scores higher (4.9 vs 1.1).
60 reviews of Drake Software. Filter by what matters to you.
A lot great information, how do i get the on demand video
The information was very informative on the new tax changes. It gave detailed information that will prevent me from having to read the tax bill in its entirety myself. Great presenters as well.
Drake is the only software I have used since I open my company 8 years ago, it is great and they keep on evolving with time making it easier for us as tax professionals.
The team is so knowledgeable..
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The information covered was spot on. Speakers were engaging and did a great job with their presentations
The instructors were knowledgable and brjought out a lot of good things in the semimar.
I enjoy working with Drake. They have wonderful customer service. THEY ANSWER THE PHONE, and usually after just a couple of rings. This software is relatively user friendly, and when it doesn't feel like it is, they have customer support to help you out.
Being a New Drake user, when I clicked View/Print, the whole Drake disappeared and it happened several times today. I decided to call Drake and Mr Corwyn answered. He was one of the most knowledgeable and patient representatives whom I had ever had for years. He shared the screen with me and kept trying one way after another until he solved the problem and the Drake started working. In addition, he also helped me to set up the account correctly so I could get the tax return going. What impressed me the most was “He knows Drake from the beginning to the end”. He was so outstanding that I believed he must be a senior Representative of Drake. He deserves it if not! Because, it was his excellent customer service that convinced me to believe using Drake is my best choice! Many thanks to Mr. Corwyn!
super great
Drake Software is a reputable provider of professional tax preparation software designed for tax preparers and accounting professionals. Founded in 1977, the company offers a comprehensive suite of tools that facilitate efficient, IRS-compliant tax return preparation and e-filing. Their flagship product, Drake Tax®, serves as a central hub for tax practices, delivering features such as fast calculation results, extensive accuracy checks, and customizable program options. Targeting a diverse range of customers, from solo practitioners to multi-site tax preparation businesses, Drake Software emphasizes user-friendly solutions that streamline workflow and enhance productivity. The company is recognized for its commitment to customer service, providing expert support to ensure users can effectively utilize their software. With straightforward, flat-rate pricing, Drake Software aims to meet the needs of tax professionals seeking reliable software solutions.
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