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Elitcar Rental is a vehicle rental service based in Turkey, offering a wide range of car rental solutions for both domestic and international travelers. With offices at key locations such as Istanbul Airport and Sabiha Gökçen Airport, the company specializes in providing convenient and reliable car rental options at competitive prices. Customers can choose from a diverse fleet of vehicles that cater to different needs, ensuring a comfortable travel experience. The company emphasizes a customer-centric approach, providing inclusive pricing that covers essential services such as standard insurance, VAT, and 24-hour roadside assistance. Elitcar Rental also offers flexible payment methods, allowing customers to pay via cash, credit card, or bank transfer, either online or at the time of vehicle pickup. With over 20 years of experience in the industry, Elitcar Rental aims to enhance the travel experience by making car rental straightforward and accessible for all types of travelers.
Elitcar Rental receives a mixed response from customers, reflecting both positive experiences and significant complaints. Many reviewers appreciate the helpful staff and the quality of the cars, noting that rentals often go smoothly and are well-maintained.
Positive sentiments highlight the ease of the rental process and the affordability of services, with some customers expressing satisfaction over multiple rentals. However, a substantial number of reviews criticize the company for issues such as poor vehicle availability, unexpected fees, and inadequate customer service. Complaints about the condition of the cars, including safety concerns like worn tires, are also prevalent. Overall, while some customers have had pleasant experiences, the negative feedback regarding service reliability and vehicle quality dominates the sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 188 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.4 | 8 |
| Sep 24 | 1.5 | 8 |
| Oct 24 | 2.3 | 4 |
| Nov 24 | 3.0 | 6 |
| Dec 24 | 4.5 | 4 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 1.6 | 5 |
| Mar 25 | 3.7 | 3 |
| Apr 25 | 5.0 | 1 |
| May 25 | 2.0 | 3 |
| Jun 25 | 3.7 | 3 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 188 most recent reviews.
“Çok memnun kaldım Service harika hiç sorun yaşamadım herkese tavsiye ederim”
“I and my friends and family from the united kingdom have used elitcar for many times, but unfortunately the service h...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.7 out of 5 (poor) | 100 out of 100 | 3.2 out of 5 (fair) | 2.2 out of 5 (poor) | 2.2 out of 5 (poor) | −2% | 188 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.1 out of 5 (poor) | 2.3 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | — | 4.3 out of 5 (good) | — | 998 |
Bottom line: Elitcar Rental is #5 of 5 on overall rating in this group. On website & app, GO Rentals New Zealand scores higher (4.7 vs 2.2).
188 reviews of Elitcar Rental. Filter by what matters to you.
Surekli kiraliyordum ve gayet iyi. Ama subatta geldigimden dolayi, malum kar yagisindan dolayi, kis lastigi talebinde bulunup, ekstra odemesini de yaptim. Fakat sadece on lastikleri degistirip arkalar yaz lastigi olarak teslim edildi. Sordugumda onden cekisli ve arkaya gerek yok dediler. Ve kis lastigi takma zorunluluğu yok ve ceza yemezsiniz diyorlar. Ya ben kendimi anlatamiyorum, yada anlamamazliktan geliyorlar. Neden peki kis lastigi icin ekstra odeme yaptim. Sizin icin hersey ceza yemek mi, can guvenligi denen bisey yok demekki. Surekli siz hakkisiniz ve birsey demek istemiyorum.
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Polarized pattern: few middle ratings. 41% of recent reviews are 4–5★ and 57% are 1–2★.
Normally, our car rental experiences were smooth. We had rented from Elitcar 2-3 times before and were satisfied. However, this year, a different car was delivered instead of the one we reserved. Moreover, this car had a small engine and was petrol-fueled, whereas we specifically requested a diesel vehicle because it is more powerful on hills. The person who delivered the car said, 'Then cancel it, and I will take it back.' However, because we had our children and luggage with us and it was very hot, after waiting 45 minutes, we were forced to take this car. Unfortunately, we were not satisfied with this situation. Additionally, the car would roll back on hills and lose speed. In hot and oppressive weather, the air conditioning is very important; however, it often did not work. When the car stopped, it blew hot air, and while driving, it did not provide properly cold air or sometimes didn't blow cold air at all. Although we rented the car through Elitcar, it was delivered by Zeplin Car staff. It seems likely that Elitcar acted as an intermediary and arranged the car through them.
Also, als wir ankamen mussten wir leider etwas warten bis mal jemand kam .. Personal war sehr freundlich. Leider nicht das Auto gekommen was wir eigentlich wollten dafür ein anderes was für uns besser war.. größer und paar Euros teurer eigentlich.. Auto war neu 4900km aber es hatte Rechts ein Unfallschade bzw eine Delle .. der Außenspiegel war geplatzt jedoch kann man damit fahren. Mich hat es nicht eingeschränkt aber wenn ich ein Auto Miete für den Preis dann bitte wenigsten nicht beschädigt.. bis dahin war alles ok. Kundenservice ging immer schnell dran .. die haben versucht mir ne Versicherung auf zu drehen aber mit direktem und klarem nein kam nix mehr … Was aber null ging war die Rückgabe.. 45 min auf den komischen Kerl gewartet .. in schlappen und quasi Schlafanzug .. der so ankam als ob er grad aufgeweckt wurde .. total unfreundlich und dann noch 40tl verlangen weil ich eine Autobahn benutz hätte was nicht im packet war. Ich wiederholte das ich alle hgs,ogs mit gebucht habe.. er war sehr dreist und wollte unbedingt diese 40tl.. das sind 4€ eigentlich nicht der Rede wert aber der Grund .. hat mich genervt ich benutze für 280tl die hgs warum dann 40tl … ich bin gar nicht drauf eingegangen und meinte wenn er mir das Auto jetzt nicht abnimmt das ich ihn einfach da stehen lasse und gehen werde. Er versuchte mir sein Telefon aufzuzwingen und bettelte quasi um die 40tl … bin dann einfach gegangen er rief mir nur hinterher dass es beim nächsten mal mieten Probleme geben wird.. ich schrie zurück.. das es kein nächstes Mal mehr geben wird… sorry nie wieder…
After some good experiences with this company, was now really disappointed. The girl at the office didn't understand English, and apart from that she gave me the wrong number of the person I was supposed to meet at the airport. Had to pay 62tl extra, no idea for what as he also didn't speak English
Elitcar Rental is a vehicle rental service based in Turkey, offering a wide range of car rental solutions for both domestic and international travelers. With offices at key locations such as Istanbul Airport and Sabiha Gökçen Airport, the company specializes in providing convenient and reliable car rental options at competitive prices. Customers can choose from a diverse fleet of vehicles that cater to different needs, ensuring a comfortable travel experience. The company emphasizes a customer-centric approach, providing inclusive pricing that covers essential services such as standard insurance, VAT, and 24-hour roadside assistance. Elitcar Rental also offers flexible payment methods, allowing customers to pay via cash, credit card, or bank transfer, either online or at the time of vehicle pickup. With over 20 years of experience in the industry, Elitcar Rental aims to enhance the travel experience by making car rental straightforward and accessible for all types of travelers.
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