Eurostars Hotel Company is a hospitality provider that operates a diverse portfolio of over 300 hotels across 23 countries. The company specializes in boutique, historical, urban, business, and resort accommodations, catering to a variety of traveler needs. By offering tailored lodging options, Eurostars aims to enhance the travel experience for both leisure and business customers. The company emphasizes customer satisfaction by providing a "Best Price Guaranteed" policy, ensuring competitive rates for travelers. Additionally, Eurostars Hotel Company offers exclusive advantages and discounts through its Star Traveler program, allowing guests to enjoy benefits tailored to their preferences. With a commitment to quality and personalization, the company positions itself as a reliable choice for individuals seeking comfortable and stylish accommodations.
Eurostars Hotels faces significant criticism from customers, with 75% of reviews rating the experience poorly. Many reviewers express frustration over reservation issues, such as unexpected cancellations and unresponsive customer service.
Complaints about rude staff and unprofessional behavior are prevalent, with one reviewer describing a particularly unpleasant check-in experience. Despite these issues, some guests appreciate the quality of the hotels, noting that locations like Eurostars Barcelona and Eurostars Delicias in Zaragoza offer comfortable accommodations and friendly staff. However, the overall sentiment is marred by reports of high prices and poor service, leading to a negative perception of the brand. Overall, Eurostars Hotels struggles to meet customer expectations, resulting in a largely unfavorable impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 16 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 3.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 16 most recent reviews.
“This has been very frustrating as customer assistance in addition to a ruined holiday”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | — | 16 |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 |
Bottom line: Eurostars Hotels is #5 of 5 on overall rating in this group.
16 reviews of Eurostars Hotels. Filter by what matters to you.
Over a year ago
EUROSTARS REY DON JAIME. VALENCIA Reserve en el mes de mayo una habitación doble para dos personas para el 26 de Julio, Pagué el Precio de una doble para dos personas y avisé que mi llegada sería tard... See more
Over a year ago
Eurostars I sivilla D. 12.07.25 kl 23:50 checked vi ind. Et godt ophold Lusus morgen buffet, men den kvindelig receptionist ved check ind var ret uhøflig.
Over a year ago
Great 5 star hotel in superb location in Barcelona. Lovely rooms and friendly staff.
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EUROSTARS REY DON JAIME. VALENCIA Reserve en el mes de mayo una habitación doble para dos personas para el 26 de Julio, Pagué el Precio de una doble para dos personas y avisé que mi llegada sería tarde 12:30 de la madrugada y sorpresa al subir a la habitación era doble pero de uso individual. Encajonada y vistas al muro amarillo. La próxima Vista a Valencia que será en breve me pensaré si vuelvo a reservar en este hotel.
Eurostars I sivilla D. 12.07.25 kl 23:50 checked vi ind. Et godt ophold Lusus morgen buffet, men den kvindelig receptionist ved check ind var ret uhøflig.
Great 5 star hotel in superb location in Barcelona. Lovely rooms and friendly staff.
Servicio atención cliente nefasto no pude acudir por fuerza mayor apagón electrico en España y no me devuelven mi dinero
Soggiorniamo da anni al Monasterio de San Miguel del Puerto di Santa Maria con grande soddisfazione e, ove presenti, diamo la precedenza ad alberghi affiliati a questa catena. Unica grande delusione l'Eurostars Delicias a Zaragoza: 4 stelle inesistenti, penoso è dir poco.
Tenía reserva el apartamento Tándem Calahorra en Córdoba España propiedad de EUROSTARS HOTELS .Tres dias antes uno de los huéspedes [mi madre], se cae y fractura la cadera y lógicamente la operan de urgencia. Yo informo de inmediato para q cancelen la reserva por fuerza mayor, pero se han NEGADO, a pesar de enviar el informe de urgencia y médico. Me han dicho que cumpla yo con la reserva de las 2 noches y me hospede en otra fecha, de lo contrario me van a cobrar TODO el dinero. Una empresa "prestigiosa" necesitan quedarse con el dinero porq digo yo, pueden quebrar. Demuestran ser inhumanos e intransigentes ante un accidente por el cual mi madre estuvo muy grave hospitalizada . NO LOS RECOMIENDO.
Tenía una reserva hecha con el Eurostars Isla de la Toja para disfrutar de su balneario los 5 y 6 de diciembre. El día 3 me llaman, diciendo que su balneario estará cerrado por Huelga de su Personal. las opciones : cambiar fechas, o la anulación de reserva. Puesto que en esas fechas en esa isla no hay nada de lo que disfrutar a no ser sus balnearios , pues ya me dirás... No me ayudarón a buscar alternativas de otros balnearios...nada.Por mi cuenta llamé a todos los de la zona pero estaban completos para esas fechas. Al final conseguimos uno en la zona de Vigo por los pelos y pagando más por no tener reserva anticipada . Esta cadena por lo que a mi respecta puede seguir de huelga indefinida. a 48 h de tus vacaciones te joden los planes y sin más que un "lo siento, es lo que hay Huelga "Ni siquiera una compensación o una ayuda para buscarte opción en otro balneario.Nada de nada..Desastre de cadena
We stayed at Eurostars Danube Budapest; I had good opinion in the past about this hotel, however in this winter I stayed 3 nights and all heating system was off or broken, we literally frozen every night, also the restaurant hall was without heating, some of personnel wearing coats. I asked every day to fix my room (superior) heating but nothing. As as result the following week i stayed 5 days home sick. Wrote to them to complain and ask for reimbursement, substantially they played like not understanding our complaints, notwithstanding pictures, evidences etc. still asking for clarifications or explanations etc. to send back the issue to us. This has been very frustrating as customer assistance in addition to a ruined holiday. So we recommend to avoid given the poor attention to client.
Horrible unprofessional customer service and rules. We made a mistake with the dates and they did not give us our money back! In Aurea Capuchinos Segovia. Ive read many many reviews and it has happened to many other customers! Scammers! Be very careful!
Price more than expected Requested change room as mattress was in bad state impossible to sleep on cafeteria/bar not open weekends breakfast very good staff friendly would not stay there again
If you go there you risk being caught on camera without your permission and published on social media with the worst insults.
Racist and rude staff. Rather slep under bridges . Zero customer service
Estuve alojada en el hotel Eurostars Delicias de Zaragoza. Debo decir que es un hotel cómodo que cumple con todos los requisitos para viajes de negocios. Esta en la misma estación y para moverte por Zaragoza en taxis o un autobús te deja en el centro. Limpio y con personal atento.
Tenia resreva desde el 22-9-22 en hotel ALISIOS LAS PALMAS cadena hotelera EUROSTAR del 4-2-2023 al 11-2-2023 habitacion suite junior. Recibo un correo el 29-1-2023 para decir que por razones de prolongación de un grupo me desvian a otro hotel de la misma cadena con las mismas condiciones pero solo habitación NO suite junior ,eso quiere decir NO las mismas condiciónes.y no me daban soluciones , ó lo cojes ó lo dejas . creo que es una falta de respeto al cliente y a la categoria cadena hotelera.por lo que tuve que anular la reserva y buscar otra solucion al problema con las prisas que supone y los precios que suben por la proximdad de mi reserva
On their website they clearly state "taxes included" with the price agreed, yet upon check-in, they refused to let me check-in unless I paid an additional 2 euro city-tax.
Eurostars Hotel Company is a hospitality provider that operates a diverse portfolio of over 300 hotels across 23 countries. The company specializes in boutique, historical, urban, business, and resort accommodations, catering to a variety of traveler needs. By offering tailored lodging options, Eurostars aims to enhance the travel experience for both leisure and business customers. The company emphasizes customer satisfaction by providing a "Best Price Guaranteed" policy, ensuring competitive rates for travelers. Additionally, Eurostars Hotel Company offers exclusive advantages and discounts through its Star Traveler program, allowing guests to enjoy benefits tailored to their preferences. With a commitment to quality and personalization, the company positions itself as a reliable choice for individuals seeking comfortable and stylish accommodations.
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