
Eurostars Hotel Company is a hospitality provider that operates a diverse portfolio of over 300 hotels across 23 countries. The company specializes in boutique, historical, urban, business, and resort accommodations, catering to a variety of traveler needs. By offering tailored lodging options, Eurostars aims to enhance the travel experience for both leisure and business customers. The company emphasizes customer satisfaction by providing a "Best Price Guaranteed" policy, ensuring competitive rates for travelers. Additionally, Eurostars Hotel Company offers exclusive advantages and discounts through its Star Traveler program, allowing guests to enjoy benefits tailored to their preferences. With a commitment to quality and personalization, the company positions itself as a reliable choice for individuals seeking comfortable and stylish accommodations.
Eurostars Hotels faces significant criticism from customers, with 75% of reviews rating the experience poorly. Many reviewers express frustration over reservation issues, such as unexpected cancellations and unresponsive customer service.
Complaints about rude staff and unprofessional behavior are prevalent, with one reviewer describing a particularly unpleasant check-in experience. Despite these issues, some guests appreciate the quality of the hotels, noting that locations like Eurostars Barcelona and Eurostars Delicias in Zaragoza offer comfortable accommodations and friendly staff. However, the overall sentiment is marred by reports of high prices and poor service, leading to a negative perception of the brand. Overall, Eurostars Hotels struggles to meet customer expectations, resulting in a largely unfavorable impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 16 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 3.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 16 most recent reviews.
“This has been very frustrating as customer assistance in addition to a ruined holiday”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | — | 16 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 |
Bottom line: Eurostars Hotels is #5 of 5 on overall rating in this group.
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Eurostars Hotel Company is a hospitality provider that operates a diverse portfolio of over 300 hotels across 23 countries. The company specializes in boutique, historical, urban, business, and resort accommodations, catering to a variety of traveler needs. By offering tailored lodging options, Eurostars aims to enhance the travel experience for both leisure and business customers. The company emphasizes customer satisfaction by providing a "Best Price Guaranteed" policy, ensuring competitive rates for travelers. Additionally, Eurostars Hotel Company offers exclusive advantages and discounts through its Star Traveler program, allowing guests to enjoy benefits tailored to their preferences. With a commitment to quality and personalization, the company positions itself as a reliable choice for individuals seeking comfortable and stylish accommodations.
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