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Express Car Rental is a Polish car rental service that provides a wide range of vehicles for both short-term and long-term rentals. Catering primarily to individuals and businesses across Poland, the company offers various car categories, including compact cars, sedans, SUVs, and vans, ensuring options for different customer needs. Users can easily book a vehicle through the company's website or mobile application, allowing for convenient pick-up and drop-off at any location. The company emphasizes flexibility and convenience, with a straightforward rental process that includes options for regular bookings without extensive formalities. Express Car Rental is committed to enhancing customer experience by providing a diverse fleet of vehicles at competitive rates, making it a suitable choice for travelers, locals, and businesses seeking reliable transportation solutions.
Express Car Rental receives a mixed reception from customers, with a significant number praising the service while others express serious concerns. Many reviewers highlight the reasonable prices and commend the staff's helpfulness, noting positive experiences with car pickups, especially at Krakow Airport.
However, a substantial number of complaints focus on poor customer service, including long wait times for vehicle delivery and issues with vehicle quality, such as receiving damaged cars. Customers also report frustration with the lack of a physical office at airports, leading to confusion and delays. Additionally, some mention unexpected fees and difficulties in communication. Overall, while many appreciate the affordability and service, the recurring issues with vehicle condition and customer support leave a negative impression for others.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,003 | 100% | -2.4 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.5 | 215 |
| Dec 24 | 4.4 | 192 |
| Jan 25 | 4.4 | 263 |
| Feb 25 | 4.5 | 177 |
| Mar 25 | 4.4 | 132 |
| Apr 25 | 3.4 | 5 |
| May 25 | 1.5 | 8 |
| Jun 25 | 2.5 | 6 |
| Jul 25 | 2.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We picked our car up from Krakow train station and dropped it off 8 days later at Gdansk airport”
“1) I made the order through booking, I had to pay insurance twice to reduce the deposit from 5000 to 500”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.3 out of 5 (fair) | 4.0 out of 5 (good) | −3% | 1,003 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.1 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | — | 4.8 out of 5 (good) | — | 998 |
Bottom line: Express Car Rental is #4 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 4.0).
500 reviews of Express Car Rental. Filter by what matters to you.
Bardzo polecam. Bardzo często wynajmuję auta I zależy mi na bezproblemowym odebraniu I oddaniu, szybkiej obsłudze I przede wszystkim nie naciskaniu na wykupienie dodatkowego ubezpieczenia ( mam własne ubezpieczenie na wynajmowane auta). Jestem stałym klientem, nigdy nie miałam problemu, niegdy nie byłam na nic naciągana I obsługa była zawsze miła I pomocna. Bardzo polecam.
Super! Na czas i jak nalezy. Polecam wypozyczenie auta.
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Oszuści, zaniżają ceny na zachętę... , a później oszukują doliczając duże pieniądze i wprowadzając w błąd klienta z premedytacją, nigdy więcej tej wypożyczalni...., wynajmując auta w innej firmie, finalnie wyjdą kosza podobne ale nie oszukają jawnie klienta, dużo przyjemniej traktują druga osobę a nie jako ''kolejną ryba do oskubania'' powinno być karane takie naciągactwo....
Dżentelmen który podstawił auti był bardzo uprzejmy.Auto zostało sprawnie i bezproblemowo odebrane i oddane pommio że oddałem 2 godziny przed terminem. Pani w firmie poistruowała mnie co, gdzie i jak to zrobić. Miła i profesjonalnie obsługa. Mała uwaga: zamawiajcie bezpośrednio na numer wypożyczalni a nie przez pośredników.
Samochód to porażka. Opony "łyse", problemy z komunikatem o akumulatorze, pióra wycieraczek do wymiany, oświetlenie !!!! Przeciwmgłowe i drogowe to jakiś żart. Po 30 dniach codziennie telefony o zwrocie samochodu!!! Nawet dostałem sms-a że będę płacił z własnych pieniędzy i że może zostać samochód zablokowany!!! Nigdy więcej z taką firmą. A naprawa szkody była jeszcze nie zakończona
Profesjonalna obsługa. Dobry kontakt przy dostarczeniu i odbiorze samochodu. Dobrze działająca infolinia. Klasa samochodu wyższa niż zarezerwowana. Audi A4 zamiast VW Passat. Jedyny mankament opony. Wielosezonowe nie sprawdzają się w śnieżnych warunkach. A wyjazd był w Alpy.
Wszystko PERFECT ! Polecam
Express Car Rental is a Polish car rental service that provides a wide range of vehicles for both short-term and long-term rentals. Catering primarily to individuals and businesses across Poland, the company offers various car categories, including compact cars, sedans, SUVs, and vans, ensuring options for different customer needs. Users can easily book a vehicle through the company's website or mobile application, allowing for convenient pick-up and drop-off at any location. The company emphasizes flexibility and convenience, with a straightforward rental process that includes options for regular bookings without extensive formalities. Express Car Rental is committed to enhancing customer experience by providing a diverse fleet of vehicles at competitive rates, making it a suitable choice for travelers, locals, and businesses seeking reliable transportation solutions.
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