Family Tickets is an online ticketing platform focused on providing access to family-friendly shows and events across the UK. The company offers a diverse selection of tickets for popular productions, including musicals, children's theater, and seasonal performances, catering to various age groups. Their website is designed for easy navigation, allowing families to quickly find and purchase tickets for shows that are suitable for children and enjoyable for all ages. The target market for Family Tickets includes parents, guardians, and families looking for entertainment options that are appropriate for children. By offering a range of performances, from classics like "The Lion King" to contemporary shows like "Peppa Pig's Big Family Show," the company aims to enhance family experiences with accessible and enjoyable entertainment. Family Tickets also provides customer support to assist with inquiries and booking issues, ensuring a smooth ticket purchasing process for its users.
Family Tickets receives a mix of feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the outstanding customer service, noting the helpfulness and prompt responses from staff when resolving booking problems or processing refunds.
Positive experiences emphasize the efficiency and courtesy of the team, with several customers expressing satisfaction with their interactions. However, a substantial number of reviews reflect frustration regarding ticket availability and seat allocations. Complaints include being charged for tickets that were never received and last-minute changes to seating arrangements, which left some customers feeling disappointed and dissatisfied. Overall, while the customer service is frequently lauded, the ticketing issues detract from the overall experience, leading to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 16 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.0 | 1 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 3 |
| Jul 25 | 5.0 | 2 |
| Aug 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 16 most recent reviews.
“I was very impressed with the customer service”
“And they will let us know the week after what refund we might be given”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | 16 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 999 |
Bottom line: Family Tickets is #4 of 5 on overall rating in this group. On service, Dream Car Giveaways scores higher (5.0 vs 4.1).
16 reviews of Family Tickets. Filter by what matters to you.
Over a year ago
I have contacted Family Tickets on 2 separate occasions regarding my booking. The customer service reps were outstanding and extremely helpful.... Nothing was made to feel like a problem..... Highly r... See more
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Polarized pattern: few middle ratings. 63% of recent reviews are 4–5★ and 38% are 1–2★.
I was very impressed with the customer service. After contacting them about my booking, the team handled everything quickly and efficiently. My refund was processed without any hassle, and the whole process was clear and stress-free. It’s rare to find such friendly and understanding staff who make things so easy. Highly recommended!
Very helpful
Prompt reply, courteous and very helpful
I have contacted Family Tickets on 2 separate occasions regarding my booking. The customer service reps were outstanding and extremely helpful.... Nothing was made to feel like a problem..... Highly recommend this company.
Quick response, good communication, helpful staff when I made a mistake
Excellent customer service. I received a fast and comprehensive reply to my problem with my tickets. Very pleased with the help I received. Would highly recommend this company.
Great experience had a problem with my tickets, entirely my fault! They sorted out the problem quickly and I had a full refund which I wasn’t expecting. Would thoroughly recommend.
Chris H was extremely helpful when I encountered a boking error. He phoned me straight away and rather than just cancel the booking which he could have done in a second, he was patient enough to go beyond and rectify the problem. I will have 1 happy granddaughter now my tickets have been booked thanks to Chris. Chris also made sure to send me a follow up email to also confirm I was happy with the re-booked tickets. I would highly recommend familytickets.com for both prices and service.
I was a bit nervous to use this company after reading these reviews but I was proved wrong. I have absolutely no complaints. We booked in the night garden with the goody bag and the service was fantastic start to finish. Highly recommend.
Charged me for tickets yet none were actually given to me 😂
Booked tickets nearly a year ago and got an email a couple of days before the show to say that due to an error we have changed your seats. Much further back!!! I am disgusted!! I will never use this company again, there’s a reason I booked those seats - nearly family and close to the front. Now I’m separated from my family!!!!!
Purchased 3 tickets 11 months in advance, 2 days before the show received a rude email, stating "because of a booking error in all the seats in row c we have re-allocated your seats". Which are now in a far inferior location. And they will let us know the week after what refund we might be given.
Worst Ticket Company Ever! Booked twice with these guys, and they let me down on both times, booked in presales paid for best tickets in house and they first gave tickets with bad views second event they cancelled and offered tickets for one year later, refused to amend tickets to another venue or date and now i cant get tickets for the show as tickets all sold, they expect me to take my three year old to watch Peppa pig a year from Nov when she may have moved onto other characters, they have zero value for customers! Avoid them as you will only regret using them to book tickets!!
My baby grandson took unwell before performance. He vomited several times outside venue. I went in to collect his goodie bag and we had to leave. I contacted family tickets who were so unhelpful. Told me nothing could be done about getting a refund or a credit towards another show. Totally unsatisfactory customer service. Won’t be buying through them again!!
Only giving 2 stars as we have not been to the show yet -I'm sure 'In the Night Garden' will be fabulous. My dissatisfaction is with the ticket suppliers. Foolishly I tried to book this on my phone and the option for them to choose the seats for us was the only option I could see. I then found that they booked us in not just separate seats, but different rows. Not a very good idea with small children. They then ran out of options to change these seats and could only offer another time/venue, which was not an option for us. I could not get a refund. I also found their attitude when trying to sort this out, was very 'unfamily' orientated and merely out to collect as much profit as possible
Family Tickets is an online ticketing platform focused on providing access to family-friendly shows and events across the UK. The company offers a diverse selection of tickets for popular productions, including musicals, children's theater, and seasonal performances, catering to various age groups. Their website is designed for easy navigation, allowing families to quickly find and purchase tickets for shows that are suitable for children and enjoyable for all ages. The target market for Family Tickets includes parents, guardians, and families looking for entertainment options that are appropriate for children. By offering a range of performances, from classics like "The Lion King" to contemporary shows like "Peppa Pig's Big Family Show," the company aims to enhance family experiences with accessible and enjoyable entertainment. Family Tickets also provides customer support to assist with inquiries and booking issues, ensuring a smooth ticket purchasing process for its users.
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