Fetch is an innovative car rental service that provides driverless vehicles delivered directly to customers in Milton Keynes. The company specializes in on-demand car rentals, allowing users to book a car through its platform, receive it remotely, and drive it as needed. Fetch caters to a diverse range of customers, including individuals seeking convenient transportation for long one-way trips, airport transfers, suburban commutes, intercity travel, and weekend getaways. The fleet offered by Fetch is fully electric, promoting a greener choice for travelers. Customers benefit from a seamless experience with keyless access via their smartphones, eliminating the need for lines, paperwork, and refueling. With comprehensive insurance coverage provided, users can drive with peace of mind. Fetch’s flexible rental options—available by the minute, hour, or day—make it suitable for various occasions, from business meetings to leisure outings. The company is also set to introduce an on-demand remote valet service, further enhancing convenience for its users.
Reviewers generally praise Fetch for its excellent service and high-quality vehicles, highlighting the convenience and ease of the rental process. Many customers express satisfaction with the overall experience, noting that the staff is helpful and responsive.
One user mentions the great selection of electric cars, which adds to the appeal of the service. However, there is a significant complaint regarding the app's reliability, with one reviewer stating that it crashes frequently and that attempts to resolve issues through customer support have been frustrating. This mixed feedback indicates that while Fetch excels in service and vehicle quality, improvements are needed in app functionality and customer support responsiveness. Overall, the sentiment leans positively, but there are critical areas that require attention.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 4.2 | 5 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jun 2023.
| Month | Average | Reviews |
|---|---|---|
| Feb 23 | 5.0 | 1 |
| Mar 23 | 5.0 | 2 |
| Apr 23 | — | 0 |
| May 23 | — | 0 |
| Jun 23 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“Great idea - customer service is top notch”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 4.2 out of 5 (good) | 50 out of 100 | — | 5 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | — | 998 |
Bottom line: Fetch: Car rentals on demand is #4 of 5 on overall rating in this group.
5 reviews of Fetch: Car rentals on demand. Filter by what matters to you.
Tried to book many times but the app keeps crashing. Every time I call the number on the app, I speak to this guy called Kosa who says he will find out the issue and call me back, he never does, he seems clueless. I think he's even the CEO of the company. Best of using Enterprise in MK or just catching an Uber.
Quick answers to the questions people ask most.
Fetch is a car rental service that provides on-demand vehicle rentals for customers. The service allows you to rent cars when you need them without traditional long-term commitments.
You can book a car rental through Fetch's mobile app or website. The platform allows you to select your desired vehicle type, rental duration, and pickup location.
Fetch typically offers a variety of vehicle options to meet different customer needs. The specific vehicle types available may vary by location and availability.
Operating hours may vary by location and service area. It's best to check the app or website for specific hours in your area, as some services may operate 24/7 while others have set business hours.
Yes, you must have a valid driver's license to rent a vehicle from Fetch. You'll typically need to provide your license information during the booking process and may need to present it at pickup.
Most car rental services require drivers to be at least 21 years old, though some may have different age requirements. Additional fees may apply for drivers under 25 years of age.
You can typically contact Fetch customer service through their mobile app, website, or phone number. Look for contact information in the app's help section or on their official website.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Late return policies vary by rental company and may result in additional charges. It's important to review Fetch's specific late return policy in their terms of service or contact customer support for details.
Insurance coverage varies by rental service and location. You should review the insurance options and coverage details provided during the booking process or contact customer service for specific information.
Most car rental services allow modifications or cancellations, though policies and fees may apply. Check Fetch's cancellation and modification policy through their app or website for specific terms and conditions.
Car rental services typically accept major credit cards and debit cards. Some may also accept digital payment methods, though you should verify accepted payment options during the booking process.
Mileage policies vary by rental service and rental type. Some rentals may include unlimited mileage while others may have daily limits with additional charges for excess miles.
Fetch is an innovative car rental service that provides driverless vehicles delivered directly to customers in Milton Keynes. The company specializes in on-demand car rentals, allowing users to book a car through its platform, receive it remotely, and drive it as needed. Fetch caters to a diverse range of customers, including individuals seeking convenient transportation for long one-way trips, airport transfers, suburban commutes, intercity travel, and weekend getaways. The fleet offered by Fetch is fully electric, promoting a greener choice for travelers. Customers benefit from a seamless experience with keyless access via their smartphones, eliminating the need for lines, paperwork, and refueling. With comprehensive insurance coverage provided, users can drive with peace of mind. Fetch’s flexible rental options—available by the minute, hour, or day—make it suitable for various occasions, from business meetings to leisure outings. The company is also set to introduce an on-demand remote valet service, further enhancing convenience for its users.
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