ASIANA AIRLINES INC. is a prominent airline company that provides passenger and cargo air transport services. Operating a comprehensive network of domestic and international flights, the airline caters to a diverse customer base, including leisure travelers, business professionals, and freight customers. With a focus on comfort and safety, ASIANA AIRLINES aims to deliver reliable travel experiences across multiple destinations. The company offers a range of services, including scheduled flights, flight reservations, and customer support, through its user-friendly website, flyasiana.com. ASIANA AIRLINES is committed to enhancing customer satisfaction by providing quality service and maintaining high safety standards in the aviation industry. Its target market includes individuals and businesses seeking efficient travel solutions, as well as those interested in cargo transport services.
Asiana Airlines receives a mixed response from customers, with a significant portion expressing dissatisfaction. While some reviewers commend the flight operations, noting excellent food and spacious seating, many others highlight severe issues with customer service and communication.
Complaints about the lack of vegetarian meal options and inadequate support during flight changes are prevalent. Customers report difficulty reaching the airline's customer service, particularly after hours, leading to frustration when dealing with itinerary changes. Additionally, there are serious allegations regarding poor treatment of passengers, including claims of racism and mishandling of luggage. Despite a few positive experiences, the overwhelming sentiment leans towards disappointment, particularly regarding service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 45 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.8 | 4 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 2.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 45 most recent reviews.
“as common in most non-English native airlines in the East Asia, customer services could be more restrictive and slow...”
“Here reporting to you, same thing happens, no email so cannot send this note in customer service, again requires so m...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Website & app | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 45 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: ASIANA AIRLINES INC. is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 1.3).
45 reviews of ASIANA AIRLINES INC.. Filter by what matters to you.
The customer service center must hire more people to work. The wait time is more than 1hr, and they all sound tired and helpless. I give 5 stars for cheering those poor employees. You can do better Asiana Airlines. Hire more people.
+ Food: Was pretty good as far as airline food goes, especially the meat + vegetables dinner. The breakfast was also good and they had pizza in between so definitely enough. + Staff: All very nice and attentive. - Seats recline much too far back. The person in front of me was reclined the whole time and I had very little room, the seat was against my knees which was really uncomfortable. They should allow it only during lights out or remove the buttons. - Wi-Fi: Costs $22 dollars and barely works. Basically feels like a scam. Website images won’t load, videos won’t load. Only text-based things would load and slowly at that.
I have flown with Asiana on a number of occassions. Their service was great and their in-flight meals were my favourite among the in-flight meals. Shame, though, that they charge higher fare for return flights leaving from S. Korea. The fares are pretty high as it is and having to pay higher amount got me to seek alternative flights whenever possible.
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Terrible customer service. The manager at SFO literally told me "No visa, no Korea" and kept showing her hierachrry attitudes toward me. Here is the full story: my visa expired but I live in the US, which means I don't need a visa to visit Korea for less than 30 days. She did not know the laws and was rude and racist towards me. I mean I live in the US, there's no reason that I would want to move to Korea. Everything is better here and people here know how to speak English. This is the first and the last time I use your service because of this ground staff manager. And don't forget the terrible 2013 airplane crash of asiana. Look it up on Google
Had a great time flying with Asiana Airlines, felt looked after at all times and the food was good. Will defo fly with them again.
ASIANA AIRLINES INC. is a prominent airline company that provides passenger and cargo air transport services. Operating a comprehensive network of domestic and international flights, the airline caters to a diverse customer base, including leisure travelers, business professionals, and freight customers. With a focus on comfort and safety, ASIANA AIRLINES aims to deliver reliable travel experiences across multiple destinations. The company offers a range of services, including scheduled flights, flight reservations, and customer support, through its user-friendly website, flyasiana.com. ASIANA AIRLINES is committed to enhancing customer satisfaction by providing quality service and maintaining high safety standards in the aviation industry. Its target market includes individuals and businesses seeking efficient travel solutions, as well as those interested in cargo transport services.
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