GetYourGuide is an online marketplace that connects travelers with local tour operators and activity providers worldwide. The platform allows users to search, compare, and book various travel experiences including guided tours, attractions tickets, outdoor activities, and cultural experiences in destinations around the globe. The service typically offers instant booking confirmation and customer support for travelers seeking organized activities during their trips.
GetYourGuide receives a generally positive reception from consumers, with many praising its extensive selection of tours and activities. Reviewers highlight the platform's convenience, particularly for first-time travelers, and commend the outstanding customer support that assists with any issues that arise.
The booking process is often described as straightforward, although some customers note the presence of hidden fees that can be frustrating. While most experiences are well-received, there are complaints regarding the quality of certain tours, with some customers feeling that the experiences did not meet their expectations for the price paid. Additionally, a few users mention technical issues with the website during peak times and strict cancellation policies that can lead to dissatisfaction.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | −1% | 1,014 |
12 reviews of Getyourguide. Filter by what matters to you.
7 months ago
I've used GetYourGuide for trips to Rome, Barcelona, and Tokyo. Every single booking went smoothly and the tour guides were knowledgeable and professional. The app makes it easy to access tickets and... See more
7 months ago
Used this for my first trip to Paris and it made planning so much easier. The skip-the-line tickets were worth every penny and saved hours of waiting. Highly recommend for anyone visiting popular tour... See more
7 months ago
The booking process is straightforward and I like being able to compare different tour options. However, there are sometimes additional fees that aren't clearly displayed upfront. Nothing major but it... See more
7 months ago
GetYourGuide has an amazing variety of tours and activities to choose from. I've booked several trips through them and the experiences have generally been excellent. However, the website can be a bit... See more
Quick answers to the questions people ask most.
GetYourGuide is a global online marketplace for travel experiences, tours, and activities. We connect travelers with local tour operators and activity providers in destinations worldwide, offering everything from guided city tours and museum tickets to adventure activities and cultural experiences.
You can book directly through our website or mobile app by searching for your destination, selecting an activity, choosing your preferred date and time, and completing the payment process. You'll receive instant confirmation and your booking voucher via email.
Cancellation policies vary by activity and are clearly displayed during booking. Many experiences offer free cancellation up to 24 hours before the activity starts. Refunds are processed according to the specific terms of each booking and typically take 3-5 business days.
You can reach our customer support team 24/7 through the help center on our website, via live chat, or by phone. We also provide support through email for non-urgent inquiries.
We work with vetted local partners and regularly monitor the quality of experiences through customer reviews and quality assessments. All activities include customer support, and many are backed by our GetYourGuide guarantee for added peace of mind.
Most activities accept digital vouchers displayed on your smartphone, but some may require printed confirmations. Check your booking confirmation email for specific requirements, as this varies by activity and location.
If an activity is cancelled by the operator due to weather, safety concerns, or other unforeseen circumstances, you'll typically receive a full refund or the option to reschedule. We'll notify you as soon as possible and help arrange alternatives when available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I've used GetYourGuide for trips to Rome, Barcelona, and Tokyo. Every single booking went smoothly and the tour guides were knowledgeable and professional. The app makes it easy to access tickets and vouchers. Prices are competitive too. Will definitely continue using for future travels.
Used this for my first trip to Paris and it made planning so much easier. The skip-the-line tickets were worth every penny and saved hours of waiting. Highly recommend for anyone visiting popular tourist destinations.
The booking process is straightforward and I like being able to compare different tour options. However, there are sometimes additional fees that aren't clearly displayed upfront. Nothing major but it would be nice to have more transparency in pricing.
GetYourGuide has an amazing variety of tours and activities to choose from. I've booked several trips through them and the experiences have generally been excellent. However, the website can be a bit clunky sometimes and I've had issues with confirmation emails being delayed. Overall still recommend for the quality of tour operators they work with.
Saved my vacation when I needed to book activities on short notice. Easy to use and great customer service when I had questions.
Booked a food tour that was supposed to be 3 hours but ended after 90 minutes. The guide seemed rushed and we only visited 3 stops instead of the promised 5. GetYourGuide did respond to my complaint but only offered a small credit. Expected better quality control for what I paid.
The tours themselves were fantastic and well-organized. My issue came when I needed to cancel due to illness - the cancellation policy is quite strict and I lost most of my money even though I cancelled 3 days in advance. The customer service was polite but couldn't help much with the refund. Great platform otherwise but read the fine print carefully.
Love the idea of having all these tours in one place, but the website crashes occasionally during peak booking times. Also wish there were more detailed descriptions of what's included in each tour package.
The platform works fine and has lots of options. Some tours were overpriced compared to booking directly with operators though.
Had an issue with a tour operator who was running late and GetYourGuide's customer service team was incredibly helpful. They contacted the operator directly and kept me updated throughout. The tour itself was amazing once it got started. Really impressed with how they handled the situation.
As someone who travels frequently for business, GetYourGuide has become my go-to for finding activities during downtime. The filtering options are helpful and reviews from other customers are generally accurate. Mobile tickets are convenient and save time at attractions.
I've booked about 8 different activities through GetYourGuide over the past year. Most experiences have been good to excellent, though one cooking class was cancelled last minute and rebooking was a bit of a hassle. The variety is impressive and I appreciate being able to read real reviews before booking. Could use better communication about tour changes or updates.
Modification policies depend on the specific activity and operator. Some bookings allow free changes up to a certain time before the activity, while others may charge fees or not allow modifications. Check your booking details or contact customer support for assistance.
The price displayed during booking includes all mandatory fees and taxes. However, some activities may have optional add-ons, gratuities, or personal expenses that aren't included in the base price, which will be clearly indicated in the activity description.
After completing your activity, you'll receive an email invitation to leave a review. You can also log into your GetYourGuide account and find your past bookings to submit reviews and ratings, which help other travelers make informed decisions.
GetYourGuide is an online marketplace that connects travelers with local tour operators and activity providers worldwide. The platform allows users to search, compare, and book various travel experiences including guided tours, attractions tickets, outdoor activities, and cultural experiences in destinations around the globe. The service typically offers instant booking confirmation and customer support for travelers seeking organized activities during their trips.
