GetYourGuide is an online marketplace that connects travelers with local tour operators and activity providers worldwide. The platform allows users to search, compare, and book various travel experiences including guided tours, attractions tickets, outdoor activities, and cultural experiences in destinations around the globe. The service typically offers instant booking confirmation and customer support for travelers seeking organized activities during their trips.
GetYourGuide receives a generally positive reception from consumers, with many praising its extensive selection of tours and activities. Reviewers highlight the platform's convenience, particularly for first-time travelers, and commend the outstanding customer support that assists with any issues that arise.
The booking process is often described as straightforward, although some customers note the presence of hidden fees that can be frustrating. While most experiences are well-received, there are complaints regarding the quality of certain tours, with some customers feeling that the experiences did not meet their expectations for the price paid. Additionally, a few users mention technical issues with the website during peak times and strict cancellation policies that can lead to dissatisfaction.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | −1% | 1,014 |
12 reviews of Getyourguide. Filter by what matters to you.
Booked a food tour that was supposed to be 3 hours but ended after 90 minutes. The guide seemed rushed and we only visited 3 stops instead of the promised 5. GetYourGuide did respond to my complaint but only offered a small credit. Expected better quality control for what I paid.
Quick answers to the questions people ask most.
GetYourGuide is a global online marketplace for travel experiences, tours, and activities. We connect travelers with local tour operators and activity providers in destinations worldwide, offering everything from guided city tours and museum tickets to adventure activities and cultural experiences.
You can book directly through our website or mobile app by searching for your destination, selecting an activity, choosing your preferred date and time, and completing the payment process. You'll receive instant confirmation and your booking voucher via email.
Cancellation policies vary by activity and are clearly displayed during booking. Many experiences offer free cancellation up to 24 hours before the activity starts. Refunds are processed according to the specific terms of each booking and typically take 3-5 business days.
You can reach our customer support team 24/7 through the help center on our website, via live chat, or by phone. We also provide support through email for non-urgent inquiries.
We work with vetted local partners and regularly monitor the quality of experiences through customer reviews and quality assessments. All activities include customer support, and many are backed by our GetYourGuide guarantee for added peace of mind.
Most activities accept digital vouchers displayed on your smartphone, but some may require printed confirmations. Check your booking confirmation email for specific requirements, as this varies by activity and location.
If an activity is cancelled by the operator due to weather, safety concerns, or other unforeseen circumstances, you'll typically receive a full refund or the option to reschedule. We'll notify you as soon as possible and help arrange alternatives when available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Modification policies depend on the specific activity and operator. Some bookings allow free changes up to a certain time before the activity, while others may charge fees or not allow modifications. Check your booking details or contact customer support for assistance.
The price displayed during booking includes all mandatory fees and taxes. However, some activities may have optional add-ons, gratuities, or personal expenses that aren't included in the base price, which will be clearly indicated in the activity description.
After completing your activity, you'll receive an email invitation to leave a review. You can also log into your GetYourGuide account and find your past bookings to submit reviews and ratings, which help other travelers make informed decisions.
GetYourGuide is an online marketplace that connects travelers with local tour operators and activity providers worldwide. The platform allows users to search, compare, and book various travel experiences including guided tours, attractions tickets, outdoor activities, and cultural experiences in destinations around the globe. The service typically offers instant booking confirmation and customer support for travelers seeking organized activities during their trips.
