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Rentals Cars UK receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the excellent service provided by the staff, highlighting their helpfulness and professionalism during interactions, particularly during vehicle maintenance like MOTs.
However, a substantial number of complaints focus on unprofessional customer service, with customers expressing dissatisfaction over unfulfilled promises and poor communication regarding bookings. Additionally, there are concerns about the company's online presence and the effectiveness of their customer support, with some labeling them as a "scam company." While some customers thank Rentals Cars UK for their services, the overall sentiment reveals a struggle with consistency in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.1 | 19 |
| Sep 24 | 3.6 | 30 |
| Oct 24 | 3.1 | 35 |
| Nov 24 | 2.6 | 40 |
| Dec 24 | 2.4 | 40 |
| Jan 25 | 3.3 | 14 |
| Feb 25 | 3.0 | 24 |
| Mar 25 | 2.9 | 19 |
| Apr 25 | 2.4 | 12 |
| May 25 | 2.7 | 14 |
| Jun 25 | 2.8 | 16 |
| Jul 25 | 2.7 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I’m writing to share my appreciation for the outstanding customer service I recently experienced at your Gails St Alb...”
“Unprofessional customer service, they promise one thing on the phone and do not see it thorugh when it comes to bookings”
1,000 reviews of rentals cars uk. Filter by what matters to you.
I made a review about a hat I bought, I wasn't happy with the condition of the item. Sport direct got in touch with me asking the problem, I told them after a couple of emails sports direct has offered me a new hat. Well done sports direct and thank you
Nespresso sent my £450 machine off after much hassle to be repaired it came back after 3 weeks they looked at it and said nothing wrong and sent it back the water is cold ! It’s 9 months old since they have been taken over I would not go near this company with a barge poll even the person selling it in John Lewis told us they are impossible please help @ Nespresso
Mosquito's Glasgow Highly recommend, great food, cocktails and ambience, Harry was exceptional with advice on food and drinks, an asset to this place for sure, will definately be back. 👌👏thanks Harry
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 48% are 1–2★.
My husband and I went to Jamaica Blue in Telford Our first ever visit. Firstly we had to clear our own table, which to be fair was not a problem, the restaurant was busy. It had a nice buzz going with customers from across the age range. My husband went to the counter with our order, and also asked for someone to please come to cleanse the table. We waited around 15-20 mins for our herbal teas and My husbands coffee cake to arrive, unfortunately the fork provided with the cake was dirty, he went back up to the counter and asked for it to be changed, which they with no problem. ten minutes after our teas, our food orders arrived, looking absolutely delicious, but we received no cutlery. We waited a couple minutes before I went up to the counter and asked for cutlery for my husband and myself, I also requested a plastic cup of hot water, which was just as well because the cutlery had not been cleaned properly. The food was lovely but the cutlery experience put us off, we will not be going back to Jamaica Blue. Such a shame because the food was really good. If the cutlery is dirty then what else is in their kitchen.
Bispham Curtain design is a small bespoke design and manufacture company that has just made and fitted our lounge curtains which are fantastic. Gary the owner came with some fantastic sample books which had exactly what we needed ( not like a company of Preston who had nothing modern ). Great quality, and fitting from a forward looking company. Give them a try I don’t think you will be disappointed.
My coffee barista lego set was lost by Royal mail but was soon replaced by Britbricks. I am delighted with it and the quick response I had from Alan. Excellent service.
Tesco Pet Insurance March 2025 Renewal increased by 55.7%. I had waited on the phone for 30 minutes to speak to someone, and was told my cat was a year older and that apparently accounts for the increase, that just sucks!
I have a genuine business, and over more than 3.4k customers registered, and every day we have a request to pay for reviews from someone at google department over in India,and every so often our reviews are deleted. Last night over 120 reviews deleted. Google reviews do have scamers working inside.
Google made an upgrade to its phones which meant I needed a battery replacement. It looks good when they say they will do this for free, BUT when I sent my phone off they wanted £70 to do a very minor unnecessary repair to the back. Wouldn't replace the battery without this, so my 'free replacement' was a myth and they used it as a way of getting money out of me. So disappointing.... but what else should we expect from these large companies? The customer is likely to be the loser so please think carefully before you buy a Google phone.
At the Elms Lutterworth We are very happy and impressed of the food everytime we come here The staff are very friendly Kelsey, Eleanor, Aiden and Isaac are service with smile love all of everything here ❤️ Highly recommended 👌
Moonline workware Ordered and payed for garments Stated was readable when sent preview they stated just shaddow in photo and clear Received them shocked to see they was unreadable letters shorter than others items with wording not straight messaged them with photos Then to my shock I was blocked so they took over £200 and not interested in rectifying the errors they did STAY AWAY !!!!
Very happy with our recent extension from Matt, Jason and the boys. Their work is excellent, they are always on time and Matt always answers the phone or gets in touch with any problem that arises. Would not hesitate in recommending C&M to anyone considering building work.
Pebblebuild from Weymouth were Excellent, quotes were accurate, time keeping was spot on starting and finishing the job, all work carried out with care, attention to detail and site left safe and tidy at the end of the day, a thoroughly professional job and I am very happy to recommend them
i used Bamford's gun shop today in Eccleston and it was a fantastic experience, jay sorted everything for me making the whole purchase easy and i have to say he was very patient and answered any and all the questions with a smile, the whole team are very professional and they know there stuff, the shop is well stocked with every thing you would need ever, do your self a favour and use them,
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CrowdTrust is a review platform designed to provide consumers with insights and feedback on various services and products. The platform facilitates the collection and display of user-generated reviews, enabling potential customers to make informed decisions based on the experiences of others. By aggregating reviews from a diverse range of businesses, CrowdTrust aims to enhance transparency and trust in the marketplace. Targeting both consumers and businesses, CrowdTrust serves as a valuable resource for individuals seeking reliable information about products and services before making a purchase. Businesses can utilize the platform to gather feedback, improve customer satisfaction, and enhance their online reputation. With a focus on user-generated content, CrowdTrust is committed to fostering an environment where honest reviews can guide customers in their buying journeys.
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