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Rentals Cars UK receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the excellent service provided by the staff, highlighting their helpfulness and professionalism during interactions, particularly during vehicle maintenance like MOTs.
However, a substantial number of complaints focus on unprofessional customer service, with customers expressing dissatisfaction over unfulfilled promises and poor communication regarding bookings. Additionally, there are concerns about the company's online presence and the effectiveness of their customer support, with some labeling them as a "scam company." While some customers thank Rentals Cars UK for their services, the overall sentiment reveals a struggle with consistency in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.1 | 19 |
| Sep 24 | 3.6 | 30 |
| Oct 24 | 3.1 | 35 |
| Nov 24 | 2.6 | 40 |
| Dec 24 | 2.4 | 40 |
| Jan 25 | 3.3 | 14 |
| Feb 25 | 3.0 | 24 |
| Mar 25 | 2.9 | 19 |
| Apr 25 | 2.4 | 12 |
| May 25 | 2.7 | 14 |
| Jun 25 | 2.8 | 16 |
| Jul 25 | 2.7 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I’m writing to share my appreciation for the outstanding customer service I recently experienced at your Gails St Alb...”
“Unprofessional customer service, they promise one thing on the phone and do not see it thorugh when it comes to bookings”
1,000 reviews of rentals cars uk. Filter by what matters to you.
Inspire Dentist, Heath Hayes. All the staff are so helpful and caring, they make you feel at ease. My dentist Mrs Nayyar Sultana is a very caring lady, excellent at keeping you calm, an excellent dentist. I could not wish for a better dentist.
Must have ideas excellent service and products amazing
Ala turk. JED MADE OUR VISIT TO THIS RESTAURANT TOTALLY WORTH IT . THIS YOUNG MAN IS A CREDIT TO THIS COMPANY. HE MADE US FEEL SO WELCOME AND WENT ABOVE AND BEYOND TO MAKE SURE WE WERE CONTENT
Visited Easy Living in Wexford on Saturday afternoon. Browsed the showroom & was approached by Jennifer Freeman. Jennifer was extremely helpful & pleasant to deal with. She was very knowledgeable without being pushy. A very pleasant shopping experience.
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 48% are 1–2★.
I purchased a Pixel 8 Pro on 25th of May, at the very end of May it would no longer connect to the mobile network via the SIM which worked in my last phone and the Pixel before. I restarted the phone, turned it off and reseated the SIM - neither helped. So I called my SIM provider who told me it was an issue with Google pixel phones, could I try another phone. As I no longer had a second phone I was forced to buy a cheep Chinese phone for £60 and tried the SIM in that, it worked. Searching on the internet I see this a wide spread issue. I have tried some trouble shooting steps like resetting the internet and turning on and off airplane mode to no avail. All that is left is reset to factory defaults with the erasure of all my data. So I have decided to wait for a fix from Google for my Pixel 'brick' and if this does not happen by the end of year sales I will replace my 'brick' and never buy a phone from Google again. EDIT: It seems that the Google Pixel uses and older modem and hence suffers more problems than other phones
Let's get my only niggle when I ask it a question e.g. How to. Dm Someone without them being on your friends in discord it doesn't give me answers in steps it gives me tutorial videos but that's all it's great website does lie sometimes Google my gi to search engine I ask anything
RUbbish alsolutely rubbish dont waste your momey
Sp transport This company stole back the van that was rented they came to our home and took the van with our personal belongings worth lots of money that is theft they didn't give any notice of picking the van up neither did they know on our door we have cctv evidence they are withholding the van deposit of £700 and are refusing to pay wages owed this company is fraudulently using drivers to deliver parcels but then are not complying with the contract this is fraudulent also the vans are not road worthy and would effect the drivers own licence not the company's they are a rougue company employing drivers that are using drugs while driving we have proof of this, we are seeking legal action dated 9/7/24 the police are now informed and the police said this is theft by this company sp transport we are taking legal action with the police for wages owed and van deposit also personal items stolen by sp transport plus loss of wages because they have taken his work gear he payed for himself AVIOD working for this company they have got lots of complaints the same issues this AVIOD this company we will taking this to court we have witnesses, cctv evidence of sp transport removing the van (without any notice), no email, letter, no knock on the door cctv evidence shows proves this and we have been advised to take legal action Against sp transport (we have a police log number and crime number) (sajeel is the manager)that is fraudulently withholding wages and van deposits to many employees see the Negative feedback from employees AVOID this company (SP transport) read the reviews on this company and see for yourself sp transport won't reply as they know it's the truth updated 25/7/24
Sam Franklin Boots Hearing Care Gloucester excellent, kind,patient, friendly gave very good advice. Really pleased with Hearing aids.
Mobile Nails by Amanda. I first met Amanda about 3 months ago when I came across her website while looking for a nail technician and I haven't looked back. Amanda is a very down to earth lady who immediately puts you at ease and is pretty good at nails too 😉. I have had about 4 sets to date, including toes and every one has been amazing. She understands the anatomy of the nail and takes time to ensure they are fully prepped, before even considering applying any gel. I cannot speak highly enough of Amanda, both personally and technically.....she is 100% my go-to for nails now!
Good service good food well looked after by Maria and Hussein GDK
What a couple of legends at Just tyres in Aylesbury, Byron Ash.... Wow. Talk about helping a little old lady in distress. From finding two weird sized tyres to fixing them on for a stranded lady who had broken down. I couldn't recommend a more helpful couple of guys who went several extra miles out of the kindness of their hearts.... Thank you so much guys! Aylesbury Just Tyres 01296 320579. CALL THEM!
Great visit to The Byways pub in Scarborough recently.Stopped by for lunch, really nice atmosphere and friendly staff despite being busy. Food arrived hot and was very tasty and at an affordable price. Great pub.
Collagen Booster (halal) is a good product. I have noticed stronger and healthier hair since taking it. The company are professional, responsive and fair in pricing.
Beautiful pool, good size with steps to enter for small people like me, fabulous sunbeds & cabanas with quality deep cushions. Pool bar 🍸 🥗🍕plus soft food for dental visitor. stunning view from the pool out to sea. Exceptional helpful staff, breakfast beats other hotels by far in Antalya, enjoyed the omelettes! Rooms with Seaview an added bonus, newly fitted modern stylish bathroom double size & rainwater shower. Few minutes walk to supermarkets & wide variety of restaurants. Terra city shopping mall walking distance or short taxi ride. My 1st visit & best hotel 5☆ from me, premier league, highly recommend.
Twice with two separate items I was asked for a password which I didn't have as I don't have the internet at home or on my.... 2G,... non internet phone. I arranged for the second delivery attempt to have be sent by NON DATA SMS, this was in the only chat I had on 3/7/24. I was told I will get the SMS but I only got a text with a link, after I clearly said in the chat on 3/7/24 that I don't have the internet on my phone. I had to wait till near a library to use the library internet, only to find out it had been sent in email on the day instead. I already said I don't have the internet at home. THE CHAT ADVISER DIDNT LISTENED TO ME!!..HOW CAN I RELY ON AN AMAZON SERVICE WITHOUT PROPER COMMUNICATION, I only needed a PASSWORD ....IN PLAIN TEXT IN THE TEXT .... I will use an alternative online shopping service (for those who choose to use the library internet only) what a waste of time for me and your sub contracted delivery on those delivery attempts.
Where do I start. Out of four meals three of them were poor and the fourth was average. £16 for fish and chips. Fish was great. No tartare sauce. Chips were soggy skins on wedges. Not what expected. Mushy peas were average but no more than a tablespoonful. £13.50 for pie and chips. Soggy veg skins on soggy wedges and a soggy pie the size of a small child’s fist. Scampi and chips.£13.50. The scampi was reformed soggy mush and again soggy skins on wedges. No tartare sauce. Just a small side of mushy peas. Half a roast chicken had barely any meat on the carcass but the rice was good. We were regulars here up until a couple of years ago and the food was excellent. Well worth the price. The food at the wheelhouse 2 for £11.99 was far superior. The drinks were expensive too.
CrowdTrust is a review platform designed to provide consumers with insights and feedback on various services and products. The platform facilitates the collection and display of user-generated reviews, enabling potential customers to make informed decisions based on the experiences of others. By aggregating reviews from a diverse range of businesses, CrowdTrust aims to enhance transparency and trust in the marketplace. Targeting both consumers and businesses, CrowdTrust serves as a valuable resource for individuals seeking reliable information about products and services before making a purchase. Businesses can utilize the platform to gather feedback, improve customer satisfaction, and enhance their online reputation. With a focus on user-generated content, CrowdTrust is committed to fostering an environment where honest reviews can guide customers in their buying journeys.
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