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Rentals Cars UK receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the excellent service provided by the staff, highlighting their helpfulness and professionalism during interactions, particularly during vehicle maintenance like MOTs.
However, a substantial number of complaints focus on unprofessional customer service, with customers expressing dissatisfaction over unfulfilled promises and poor communication regarding bookings. Additionally, there are concerns about the company's online presence and the effectiveness of their customer support, with some labeling them as a "scam company." While some customers thank Rentals Cars UK for their services, the overall sentiment reveals a struggle with consistency in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.1 | 19 |
| Sep 24 | 3.6 | 30 |
| Oct 24 | 3.1 | 35 |
| Nov 24 | 2.6 | 40 |
| Dec 24 | 2.4 | 40 |
| Jan 25 | 3.3 | 14 |
| Feb 25 | 3.0 | 24 |
| Mar 25 | 2.9 | 19 |
| Apr 25 | 2.4 | 12 |
| May 25 | 2.7 | 14 |
| Jun 25 | 2.8 | 16 |
| Jul 25 | 2.7 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I’m writing to share my appreciation for the outstanding customer service I recently experienced at your Gails St Alb...”
“Unprofessional customer service, they promise one thing on the phone and do not see it thorugh when it comes to bookings”
1,000 reviews of rentals cars uk. Filter by what matters to you.
Red Lion pub in cheam village The lady called Debbie who served me an my x partner is lovely an very welcoming very polite an the chef does amazing food we had the lasagna an fish cake an the sticky toffee pudding... One word amazing they are both brilliant an we need more people like them ... Very friendly an welcoming.
Fortnum and Mason Afternoon tea at The Parlour Inedible gluten free “scones” I would not serve to anyone let alone people I don’t know! When I pointed out to the person in charge I could not eat “that” I was merely told that’s what their GF scones were !!! Appalling standards for a high price. No offer of reduced bill or alternative.
I bought a Google Pixel phone in November 2023 from Amazon. In September 2024 it's developed a problem with the screen, (flickering and a green/yellow hue). Being less than one year since purchasing it I thought it would still be under guarantee/warranty. Google state it's not.
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 48% are 1–2★.
I thought DHL shipping company had a reputable name, but my recent experience showed they were lacking. On the 3 September 24 I dispatched a large valuable package to Germany, cost £93:19. I completed the on-line application, including customs declaration. My cost included home collection. On the 11 September 24 my package was returned to me, without explanation. I have tried at least three times to complain directly to DHL via email. There is a telephone number which is automaton based, unfortunately it kept ending the call. I received an automatic reply to my email, saying I would be contacted by a member of staff within three working days. To my frustration no one contacted me. To my surprise I received a refund of cost, minus £8.50. No explanation provided. I realise the modern trend is online purchasing. It reduces cost to the company and supposedly makes for an easier life to the customer. Not so in my case. I am of the older generation, that would like to talk to a person, should the system to fail. A breakdown in communication with DHL. Considering my package was destined for Germany and DHL is a German company, I thought that was the best option, which turned out to be a very bad experience. DHL, I shall be using one of your competitors. Thank you.
Do not use this company I switched last year from British gas. Since that time the price of electricity and gas has dropped but.my direct debit stayed the same. I have a.smart.meter so assumed the price.must be correct even threw the summer months. I repeatedly tried tto check my account via the.app and online but could never.get it.to.work. When I said I.was.switching they said I owed them £400 when I sent them my final readings. I.asked why this had been allowed to happen as I have a.smart meter but they said they don't adjust your payments until you have been with them 12.months. I then received.a.final bill for.over £500. No idea why this has gone up.as I.cant access my account. I.will contacting OFGEN but don't hold.out.much hope. My advice would be to avoid
Sent my phone to be recycled with UR UR is a registered trademark of Buyur Ltd 2011-2024 I sent it on the Thurs by special delivery ,I had a confirmation it was delivered from Royal Mail I waited until the following Tuesday and emailed to ask what was happening I was advised wait 72 hours ..on the Friday I emailed again was told it would be after weekend then on the Saturday I had an email saying there were visible scratches on screen ,I had photographed it and there weren't they dropped offer from £203 to£130 I asked for it back they then upped the offer to £150 ..I accepted this as its already been 10 days or more I k ow it wasn't scratched avoid like the plague absolute scammers x
Really friendly staff. Good quality food and a relaxing atmosphere at this new Greek gem in the heart of Birchington
An evening call into Swansea Yacht club. We ordered a couple of steaks with chips. The chef came from the kitchen to discuss what sauce we would like and how we liked our steaks to be cooked. The food was served by the chef himself and in the words of my companion "it was to die for" We dined upstairs with views across the Marina. Our compliments to the bar staff who are both friendly and attentive.
TUI Redditch (King Fisher Centre) The staff at this branch our extremely helpful, polite, and have a great depth of knowledge of the travel industry. Chris Inparticular has a vast amount of experience with regards locations over seas While listening to customers desires, Chris searches & recommends different choice holidays that offer many different options. Also importantly for us the holiday cost fall's into our budget range. We have never been let down by the service we receive. We would highly recommend a visit to the store. MK/SK
Purchased a new car with Renault Swansea and was dealt with by Ricardo.He is very polite , professional and made us feel at ease from the start.He took us through the process and kept us up to date until our new car arrived. Thank you and well done Ricardo.
We thought we would give Newliston Arms in Kirkliston another try, as it is under new management. This was 100% different from the old management,they were on the ball, the service, the food,the staff, it was like chalk and cheese, the staff knew what the food was, what they had on the menu and could not have been more helpful and friendly. We will be going back again and defiantly recommend to my friends.
you didnt pay, no result scheiß app
We used First Mortgage in Manchester for a new mortgage deal when our existing one was ending. Both Sam and Lauren were extremely helpful and professional throughout the process. Lauren organised our appointment with Sam and reminded us when it was due and what info we needed to provide. Sam explained everything clearly to us and found us a good deal. Lauren then followed it up confirming the arrangement had been made, and all the details. They both made an efficient and pleasant team. We would certainly use them again.
Lovely pub good food and very honest as I left my purse there
Am I the only one who finds the following strange about Google services. Firstly you cannot rate or review YouTube in the play store, for a long time and various accounts I have looked like not YouTubes bad practices from the algorithms that appear to find inappropriate things that should be illegal to the recent shadow banning of comments that are deemed anti establishment or aanti genocide. Not only that on countless accounts that have purchased Google play top up cards that don't work and you never get a reply or refund. Finally after in depth analysis into how Google and pretty much all associated services within that sector love to harvest all your data that should be private I came to the simple decision. It was time to de Google and become free .... Yes you might not get all those barbaric social media apps who's algorithms just love inappropriate rage hatred anger and promotion of the unthinkable things but your more mind will become FREE and also your mental and physical health will improve .... Goodbye Google et al, hello Linux....
Impressive service. Beautiful I love it ❤️❤️❤️❤️❤️❤️
CrowdTrust is a review platform designed to provide consumers with insights and feedback on various services and products. The platform facilitates the collection and display of user-generated reviews, enabling potential customers to make informed decisions based on the experiences of others. By aggregating reviews from a diverse range of businesses, CrowdTrust aims to enhance transparency and trust in the marketplace. Targeting both consumers and businesses, CrowdTrust serves as a valuable resource for individuals seeking reliable information about products and services before making a purchase. Businesses can utilize the platform to gather feedback, improve customer satisfaction, and enhance their online reputation. With a focus on user-generated content, CrowdTrust is committed to fostering an environment where honest reviews can guide customers in their buying journeys.
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