GoTranscript is a leading provider of human-generated transcription services, offering solutions in over 140 languages. The company specializes in delivering accurate transcription, captions, subtitles, video descriptions, and audio and text translation. With a commitment to quality, GoTranscript boasts a 99.4% accuracy rate, verified by Precisa QMS. Their services cater to a diverse clientele, including government agencies, educational institutions, medical organizations, legal firms, and market research companies. Founded in 2005, GoTranscript prides itself on its team of professional transcribers and editors who ensure that each project is handled with care and expertise. The company's offerings are designed to meet the needs of various sectors, providing flexible billing options and compliance with security standards such as HIPAA and NDA. By focusing on human-crafted language solutions, GoTranscript positions itself as a reliable partner for clients seeking high-quality transcription services.
GoTranscript receives mixed feedback from its users, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the fast service and beginner-friendly environment, noting that the company provides valuable feedback that helps improve their transcription skills.
Customers also highlight the prompt payment system and the availability of jobs, making it a convenient option for those looking to earn extra income. However, numerous complaints arise regarding the unclear guidelines and the difficulty of passing the entry tests, which many find frustrating and time-consuming. Some users express disappointment over a lack of support and communication from the company, particularly concerning the review process for submitted tests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 60 | 100% | +1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 1 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.7 | 3 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | — | 0 |
| Aug 25 | 2.0 | 3 |
| Sep 25 | 2.0 | 2 |
| Oct 25 | 3.7 | 3 |
| Nov 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I am very satisfied with my co-operation with the company as a transcriber”
“I was interested in working with GoTranscript as a Somali transcriber”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Human Resources.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 3.6 out of 5 (good) | +23% | 60 |
| 3.3 out of 5 (fair) | 100 out of 100 | 1.4 out of 5 (poor) | 2.2 out of 5 (poor) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.8 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.8 out of 5 (good) | — | 1,000 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.6 out of 5 (poor) | +111% | 1,000 |
Bottom line: GoTranscript | 100% Human-Made is #4 of 5 on overall rating in this group. On service, Totaljobs scores higher (4.9 vs 3.3).
60 reviews of GoTranscript | 100% Human-Made. Filter by what matters to you.
Es ist praktisch unmöglich, die schriftlichen Einstellungstests zu bestehen, da die Anleitungen sehr schwammig geschrieben sind und man teilweise nur vermuten kann, wie etwas gemeint ist. Hab so ziemlich alle Antworten durchprobiert, immer mit dem selben Ergebnis (wrong answers)..
J'ai réussi une fois le QCM d'entrée mais j'ai voulu attendre pour la 2ème et dernière partie mais la session a expirée et j'ai été contraint de recommencer en repassant par la case QCM (... qui a changé) ! Depuis lors, impossible de valider plus de 3 QCM différents (il faut répondre 100% "juste") alors que je sais que je répond juste à toutes les 10 questions (au cas où je demande même à l'IA pour confirmer) : j'ai donc essayer plusieurs combinaisons mais le verdict est toujours : "Wrong answers, try again !". C'est pas normal, je me doute qu'ils doivent se servir de ce système pour bloquer de nouveaux inscrits ... A fuir !
1. Die Tests sind sehr zeitaufwendig, unentgeltlich, und die Anweisungen nicht eindeutig. Bestehen hat hier etwas mehr mit Glück zu tun, als mit Können. 2. Aufträge erscheinen selten. Wenn sie erscheinen, dann beträgt der Bearbeitungszeitraum ungefähr zwei Stunden (etwas abhängig der Dateigröße, hier als Beispiel für eine Audio über fünf Minuten). Danach ist der Auftrag weg. 3. Wer sich an die Guidlines hält, der wird scheitern. Ich habe mich penibel daran gehalten, und wurde bereits nach dem ersten Auftrag von der Plattform wegen zu vieler Fehler entfernt. Das Honorar (bescheidene sechs Euro) wurde auch nicht ausgezahlt, und der Zugriff auf mein Profil besteht auch nicht mehr. 4. Vom Support gibt es außer KI-generierten, unfreundlichen Rückmeldungen rein gar nichts. Zusammenfassung: Wenn nur noch das der Markt hergibt, dann wird es echt Zeit umzusatteln. Solche Auftraggeber und Plattformen braucht kein Mensch.
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Polarized pattern: few middle ratings. 47% of recent reviews are 4–5★ and 47% are 1–2★.
Als Transkripter: Ich habe 3 Stunden investiert, um die Guidelines (welche auch Fehler enthielt) von GoTranscript zu verinnerlichen, um eine ehrliche Arbeit zu machen. Meine Transkriptionsfähigkeit sind auf einem hohen Level. Als ich jedoch an dem Einstellungstest teilnahm, habe ich viele Widersprüche zwischen dem Test und den Guidelines gefunden - man kann den Test also nicht bestehen, wenn man nach den Guidelines geht. Ich habe den Fehler sogar bei dem Kundenservice gemeldet, aber dieser wollte den Fehler nicht überprüfen und sagte lediglich stur, dass die Antworten so abgegeben müssen, wie sie im System eingestellt wurden. Aber das was noch schlimmer war ist: Nachdem ich mehrere Stunden investiert habe, um zwei Tests abzuschließen, kam die Meldung, dass GoTranscript im Moment nicht nach neuen Mitarbeitern sucht und man auf eine Antwort warten müsse, bis sie wieder suchen. Warum gibt man diesen Hinweis erst nach dem Test und nicht vorher?! Ich kann daher jedem Transkripter empfehlen, die Zeit woanders zu investieren, schließlich werden die Tests nicht bezahlt. Für Unternehmen: Aus meiner Sicht, als Transkripter scheint das Unternehmen Qualitätsmängel zu haben, daher vermute ich, dass sich diese Mängel auch auf die Leistungen für Unternehmen auswirken können.
Aplique, y logre pasar el quiz de preguntas, pero la prueba de audio es casi imposible y piden que sea lo más perfecto. Trato de resolver nuevamente al quiz respondiendo las preguntas correctamente y hay algunas que no las acepta te dice que las respuestas son incorrectas. Sé que son las correctas porque ya las he tenido antes y he investigado cuales son las respuestas de preguntas que no me han tocado. Por otro lado, hay preguntas trampa, así que peor para los candidatos.
So Bad 😡😡😡😡😡 My all question is correct but they saw you are wrong , please dont wast your time for transcription.
Bad service, bad company for workers. Not approved. For worker don't expect transcription work here. It's trash, doesn't fulfill workers' rights. They just use your skills for their own wealth. It's not worth it. Pay our money due!!!!
They advertise a 3-5 business day processing timeframe. Submitted the file and paid for the order, After 2 weeks without any response or refund reached out to the company - they were informed that the order had been rejected by their interpreter, but the customer notification was never sent."As I've mentioned, the process for this is still in the works, therefore a notification email was not sent out letting you know about the decision with your order. This was reported to our team of developers, and should be fixed as soon as possible. " The company then suggested the customer upload the file directly to their Chief Translator. Uploaded audio, PDF, and Word files. Waited an additional 2 weeks before following up again. In the response, the company asked the customer to confirm whether they had uploaded a Word document or PDF, indicating they were unsure of the file format received. The company also stated they would need to check with their developers, implying they had no internal knowledge of the order or file. After another week, they issued a refund, but deducted a refund processing fee. The poor customer service and lack of communication throughout this process suggests the company may not be equipped to reliably deliver on their advertised services - explore other companies that can provide a more transparent and efficient experience. Attempt to post this review was rejected by them with message" 429 error Too Many Attempts."
Тотально ідіотський вступний тест. Перечитуючи в 20 раз матеріал (по якому і потрібно складати тест), просто не розумієш що від тебе хочуть. "Які частини потрібно виділяти курсивом?" Згідно вашого ж документу, ніякі, бо слово курсив в документі не згадується ні разу, і жодне слово не виділене курсивом. "Як транскрибувати сленгові слова?" Ніяк, бо про сленгові слова немає жодної згадки. Є діалектизми (що ніяк не сленгові слова). Не знаю чи це якийсь ідіот робив тест, чи документ з інструкціями, але вам варто когось та й звільнити.
Je suis à la recherche d'emploi, j'ai postulé chez eux (2 fois a cause d'une erreur de mon côté ) J'ai donc passé un long test pour rentrer, cela va bientôt faire 2 mois, j'ai donc attendu largement les 30 jours indiqués, je n'ai jamais eu de réponses, le formulaire de contact par mail est catastrophique (personne ne traitera votre demande ce sont des robots), j'ai donc contacté l'assistant virtuel en faisant part de mon désaccord pour ce manque de respect envers une personne motivé qui avait vraiment envie d'y travailler, l'assistant virtuel s'en fou royalement, je trouve sa irrespectueux, je n'aai jamais demandé d'être accepté, simplement de recevoir un mot de refus de leurs part aurait été respectueux, j'ai consacré du temps et du travail pour le test d'entrée, le minimum du respect serai de prendre le temps de leurs côtes pour simplement dire non, mais non aucun respect ils te renvoient balader ils s'en fichent complet, donc à tous ceux qui veulent y travailler, ne perdez pas votre temps et énergie pour un test de candidature qui finira dans le vent. A fuir, ne consacrez pas le temps qu'ils ne vous consacreront pas.
Pesima un examen incompresible siento que esto no es para mi
I paid for closed captions for a film. I provided the transcript and specific technical guidelines. They didn't adhere to the guidelines the first or second time, and the captions created for the music and sfx were poor, inconsistent, and didn't adhere to any professional standards (they told me they go by their own standards). When I corrected everything myself and asked for a partial refund, they provided a series of empty excuses, including how it 'seems impossible to meet' certain technical guidelines—when I, first time doing captions, had just done it. They stated that 'our standards just don't meet your expectations,' and that my expectations were unattainable. The first part is certainly true, but it's irrelevant, since the bottom line is that they agreed to provide a product based on a set of technical guidelines, and didn't adhere to those guidelines. After several persistent emails on my behalf, they gave me a 10% refund, a joke considering the time and energy I invested in essentially redoing the captions and then arguing back and forth. If you need professional captions, seek another service.
Hay muchos sitios como este, que ofrecen trabajo remoto, lo curioso es que después de llenar los datos personales de los postulantes, curiosamente insisto, nunca tienen vacantes, lo más curioso es que siempre arroja el mensaje de No hay vacantes luego de aceptar todos, pero absolutamente todos los datos del postulante.
No hay posibilidad de poder transcribir es español con ellos. saludos
I had such a horrible experience with them. They did not pay attention to the requests, did not accurately state words, names etc... it was just a horrible experience and I wish I had the time to do it myself. It was expressed to Go Transcript that this was for a court hearing and the transcripts would be used as evidence. They still did not take it seriously. In every situation beyond the ordering, it was a disaster. I even went back and played some audio where they had made mistakes. A simple mistake for example was writing job instead of joy or swim instead of Tim, or completely misspelling words to the point where you don't know what the sentence was supposed to mean. Most importantly, they would say Jim: and transcribe what "Jim" said when in fact, it was not "Jim" who said it and there is no "Jim" in the office. The other issue was saying that "Jim" said something that another person said altogether as if they could not hear voices changing. I laid everything out for them spending so much time, I really should have done it myself. I would just highly urge you to buyer beware.
GoTranscript is a leading provider of human-generated transcription services, offering solutions in over 140 languages. The company specializes in delivering accurate transcription, captions, subtitles, video descriptions, and audio and text translation. With a commitment to quality, GoTranscript boasts a 99.4% accuracy rate, verified by Precisa QMS. Their services cater to a diverse clientele, including government agencies, educational institutions, medical organizations, legal firms, and market research companies. Founded in 2005, GoTranscript prides itself on its team of professional transcribers and editors who ensure that each project is handled with care and expertise. The company's offerings are designed to meet the needs of various sectors, providing flexible billing options and compliance with security standards such as HIPAA and NDA. By focusing on human-crafted language solutions, GoTranscript positions itself as a reliable partner for clients seeking high-quality transcription services.
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