Top!
Duidelijke communicatie. Ik heb snel antwoord gekregen op een vraag. Snelle levering (1 week naar Nederland). Top!

GroupSumi is a comprehensive review platform that provides consumers with insights into various businesses across multiple countries in Europe. Catering to shoppers from nations such as Belgium, Germany, Spain, and Sweden, the platform allows users to read and write reviews about their experiences with different companies, helping them make informed purchasing decisions. The company targets a diverse audience that includes everyday consumers seeking reliable feedback on products and services, as well as businesses looking to enhance their reputation through customer engagement. By facilitating open dialogues between consumers and businesses, GroupSumi aims to foster transparency and trust in the online shopping experience. The platform is accessible through various country-specific domains, ensuring localized content for its users.
GROUPSUMI receives predominantly positive feedback, with many customers praising the quick delivery times and the quality of the products. Reviewers frequently mention that their orders arrive promptly and are well-packaged, highlighting the efficiency of the service.
However, there are notable complaints regarding customer service and order fulfillment. Some consumers report issues with missing items and lack of communication, particularly when trying to resolve delivery problems. A few customers express frustration over delayed shipments and inadequate responses to their inquiries. Despite these concerns, the overall sentiment remains positive, with many appreciating the competitive pricing and professionalism of the company. Overall, GROUPSUMI is viewed favorably, though improvements in customer service could enhance the experience further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.7 | 38 |
| Sep 24 | 4.7 | 46 |
| Oct 24 | 4.5 | 48 |
| Nov 24 | 4.6 | 52 |
| Dec 24 | 4.6 | 63 |
| Jan 25 | 4.7 | 35 |
| Feb 25 | 4.8 | 54 |
| Mar 25 | 4.6 | 54 |
| Apr 25 | 4.6 | 66 |
| May 25 | 4.6 | 78 |
| Jun 25 | 4.3 | 74 |
| Jul 25 | 3.6 | 33 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Alles bestens , sofort Versand , Preise top, Service gut”
“Customer service says I have to wait till it’s shipped, reject the package at the door, and let them send it back”
500 reviews of GROUPSUMI. Filter by what matters to you.
Duidelijke communicatie. Ik heb snel antwoord gekregen op een vraag. Snelle levering (1 week naar Nederland). Top!
Produit épuisé sur le site du fabricant. Je l’ai trouvé sur Sumigroup.
No delivery for weeks, no info. For 3k EUR AC order. Feels like a scam.
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Prix professionnel très compétitif
Twee airco's van Samsung voor de beste prijs die ik kon vinden op internet. Type AR35 3.5kw en de 2.6kw uitvoering. Supersnel geleverd Zondagavond besteld en vanochtend al geleverd helemaal uit vanuit Barcelona. Top prijs Top bezorging Top verpakt op een pallet. Blijven nog even verpakt maar van de werking en de montage volgt nog een review.
commande arrivée en 15j, comme victor, j'étais un peu inquiet car c'est expédié d'Espagne à côté de barcelone, mais c'est bien emballé et bien protégé, bon contact avec le suivi de commande auprés du service, avec un bon rapport qualité prix ( modéle Daikin)
I chose a heat pump that was a good product and a very good value deal. I needed the unit to be delivered at a particular time, as I live in a place where delivery is difficult. I therefore arranged for a neighbour to take delivery of the unit and store it in his garage for a few days. I also booked an installation engineer to come a few days after the delivery date. The website told me that the delivery timescale was 3-4 days, and I even checked on the website's Live Chat that this was correct. I waited to order the unit until the delivery date was right for me, then made the order. I found the ordering process very easy. The problem came when the transport company DB Schenker got involved. I could see from the tracking that GrupoSumi despatched my order within a few hours. However, it then did not move from Schenker's warehouse in Barcelona for more than 2 days. This meant that the delivery was 2-3 days late. I was very annoyed because I had already taken a day off work for the projected delivery date, and I ended up spending many hours trying to chase the delivery. Whilst the problem was with DB Schenker, GrupoSumi should reconsider giving such short delivery timescales on their website. Had the delivery time been 7 days, I would have been perfectly happy. But setting customers a very high expectation and then failing to meet it is not good for customer satisfaction.
Alles Ok zufrieden
A escolha oferecida é vasta, o serviço de entrega foi perfeito e obviamente de acordo com o pedido. Parabéns e obrigado por sua eficiência!
Daikin Airco multisplit besteld wat echt stukken goedkoper was dan in Nederland. En gratis verzending. Was wel even spannend omdat het even duurde voordat het werd verstuurd. Mail gestuurd, maar direct professioneel beantwoord en daarna keurig via track and trace kunnen volgen. Producten ook keurig geleverd. 5 sterren
Un poco lento, pero han cumplido como lo habían prometido. Y muy buen precio. Me gustan. Recomiendo.
Per il momento tutto bene, funziona perfettamente, grazie.
Mi pedido llegó a tiempo y en perfectas condiciones.
Buena comunicación. Rapidez. Buenos productos. A mejorar: un error en la descripción del producto. Las roscas de la bomba son de 1,5” y en la descripción aparecen como si fuesen de 1” (DN25)
Très bonne expérience d'achat sur le site de GOUPSUMI. Malgré l'impossibilité de valider ma commande sur le site internet, le service commercial m'a rapidement proposé une solution pour finaliser le règlement et passer la commande. La livraison a été très rapide (même si le livreur a fait tomber la palette, mais ce n'est pas de la faute de GROUPSUMI).
In de eerste plaats kwam de geiser met dagen vertraging aan. Doordat het een onbekend merk was kon ik geen installateur vinden. De geiser kreeg ik ook niet aan de praat en een handleiding in spaans en Portugees hielp ook niet echt. Alleen via mail om hulp te vragen, met als antwoord dat ik in de handleiding moest lezen. Gratis retour zenden op basis van "niet werkend" werkte niet dus maar betaald retour gestuurd. Nu ruim twee weken geleden hebben ze het apparaat retour ontvangen, maar nog geen geld terug gezien en geen antwoord meer op mijn mail om te vragen waar mijn geld blijft. Vlak na deze review, kreeg ik een mail dat de retour betaling is voldaan.
GroupSumi is a comprehensive review platform that provides consumers with insights into various businesses across multiple countries in Europe. Catering to shoppers from nations such as Belgium, Germany, Spain, and Sweden, the platform allows users to read and write reviews about their experiences with different companies, helping them make informed purchasing decisions. The company targets a diverse audience that includes everyday consumers seeking reliable feedback on products and services, as well as businesses looking to enhance their reputation through customer engagement. By facilitating open dialogues between consumers and businesses, GroupSumi aims to foster transparency and trust in the online shopping experience. The platform is accessible through various country-specific domains, ensuring localized content for its users.
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