Cockroach in bathroom – hotel called my complaint a “threat”
I had a deeply disturbing experience at this hotel. While I was showering, I almost touched a cockroach that was hiding behind the shampoo bottle. I was shocked, disgusted, and couldn’t sleep the entire night. But what shocked me even more was how the hotel responded to my complaint. I calmly reported the issue and requested compensation, but instead of showing any understanding or empathy, they accused me of making a “threat” and claimed they were “not afraid” of my complaint. Let me be clear: asking for a refund after a serious hygiene problem is not a threat — it’s a legitimate complaint. I expected professional and respectful customer service. Instead, I was treated with arrogance and dismissal. I’ve stayed in this hotel several times before and used to recommend it. But after this experience, I will never return. If a hotel can’t even handle a basic complaint without insulting the guest, it does not deserve anyone’s trust.
