Last time we came here was a better hotel
nice hotel, food always great octopus, seafood, steak the buffet takes some beating. Only downfall was all inclusive but no water daily to room.

H10 Hotels is a hospitality company that operates a diverse portfolio of hotels and resorts primarily in Europe and the Caribbean. With a focus on providing quality accommodations, the company caters to both leisure and business travelers, offering a range of services designed to enhance the guest experience. H10 Hotels prides itself on its commitment to customer satisfaction and aims to create inviting environments that meet the needs of its clientele. The company’s offerings include modern amenities, dining options, and recreational facilities, all tailored to ensure that guests enjoy a comfortable stay. H10 Hotels targets a broad audience, from families seeking vacation destinations to corporate clients in need of business accommodations. By maintaining a strong online presence through its website, h10hotels.com, the company makes it easy for customers to explore their options and make reservations conveniently.
H10 Hotels receives a mixed reception from guests, with many expressing significant dissatisfaction. While some reviewers appreciate the beautiful locations and friendly staff, such as at H10 Las Palmeras and H10 Conquistador, the majority report serious issues.
Common complaints include poor service, unsatisfactory food quality, and unclean rooms, with one guest even finding a cockroach in their bathroom. Many customers feel misled by the hotel’s promises, particularly regarding the quality of accommodations and amenities, leading to feelings of disrespect and disappointment. The Premium Travel Club membership is also criticized as a scam, with complaints about hidden fees and unfulfilled offers. Overall, while there are positive experiences, the overwhelming number of negative reviews highlights substantial concerns about the quality of service and facilities.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 280 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.6 | 10 |
| Sep 24 | 2.3 | 4 |
| Oct 24 | 3.0 | 3 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 2.3 | 4 |
| Jan 25 | 1.7 | 3 |
| Feb 25 | 1.7 | 3 |
| Mar 25 | 1.4 | 5 |
| Apr 25 | 3.2 | 5 |
| May 25 | 1.4 | 5 |
| Jun 25 | 1.4 | 7 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 280 most recent reviews.
“It would also be great if there could be music on a Friday and Saturday night in the bar, even if it's through a spea...”
“I expected professional and respectful customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | −26% | 280 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: H10 Hotels is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 1.7).
280 reviews of H10 Hotels. Filter by what matters to you.
nice hotel, food always great octopus, seafood, steak the buffet takes some beating. Only downfall was all inclusive but no water daily to room.
My experience was overall good. Me and my family stayed at Ocean El Faro. The staff were welcoming and respectful. The hotel had many different activities for both adults and children. I enjoyed the food options and was very pleased with the reservation made by our concierge Carolyn. She was available when needed and consistently provided us with updates daily. My main dislikes were checkin was in organized and the first room we were placed in smelled like mold. The room service dinning was the worst but it made up with the other restaurants and buffets on site. We received an upgrade and room change closer to the beach and pool side view. My children enjoyed themselves. 5 out of 5 stars in terms of cleanliness, our room was always made and organized. No trash was seen lying around and staff ensured that every area was optimal.
Carlos y Deydri - llegamos el 5/8/24 muy bien atendido por el personal en especial x Raynelis con la q nos hicimos socios premium siempre atenta por nuestras inquietudes gracias por la acogida y el buen servicio
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Polarized pattern: few middle ratings. 34% of recent reviews are 4–5★ and 60% are 1–2★.
This hotel was good all around. Entertainment was great, staff were friendly and the location was spot on. The first reason why this is not a five star is that we had a problem with the bathroom where we had some ants coming about of our sink. The second reason is that we got there for around 10:00 and we couldn’t check into our room until 15:00 which I think is a bit excessive. Overall I would come to this hotel again, but the reasons I gave before might hold me back.
H10 Casa Del Mar, Mallorca. The food and restaurant staff were excellent, particularly Carlos. Reception staff very helpful and professional. Front bar staff, with the exception of the two blonde haired ladies, didn't come across as being particularly happy or helpful. Cleanliness was good overall but felt that some items needed a bit more focus occasionally. The pool area is very quiet with no music playing over speakers, which is good. We would definitely return in the future, but some staff could do with lessons in customer service/friendliness
TUI is very good at transfers for wheelchair users as they pay for an accessible taxi there and back which is very good thing to do as I cannot get on a coach now. The accessible room was very big and very clean and comfy beds The bathroom was quite big but the sink is too high for wheelchair users. Also not a brilliant fold up and down shower chai as only had one grabrail but it was in the wrong place. We use a balcony chair after first night which was more comfy and safer The food is good and cocktails are great as they are all made from scratch ot the premix ones we usually get. There is a really nice coffee bar and a snack/bar restaurant which are all The only downside there is not a lot walk to, there are shops and bars if you go left, but nothing to the righr. There is a small town centre and marina with the same sort of market twice a week.
H10 Mediterranean village hotel . Better than expected great staff - good nightly entertainment. Would be 5 stars buffet Food patchy especially desserts some nights ..menu seafood heavy soft drinks water etc not included .. slightly noisy neighbours 2 nights till midnight and beyond was worst thing and also sadly the water fun park is only for under 12 when bigger kids would enjoy it and it’s big enough and umclear about strict age limits on booking/website
Fueron unas lindas vacaciones!!! En general el hotel El Faro me gusto mucho más que los de México y el Ocean Blue and Sand de Punta Cana…destacó la limpieza de las instalaciones, pese a que tuvimos inconvenientes con la limpieza de los cuartos un par de veces (no pasaron en un par de ocasiones), todo se venía siempre limpio y bien mantenido. Las comidas sabrosas y el personal en general muy amable. Fuimos en grupo con 3 niños y un infante y todo esta muy pensado para satisfacer las demandas de los diversos gustos y necesidades. Destacó la labor de nuestra concierge Roseley, quien siempre estuvo atenta a nuestras necesidades y presta a ayudarnos. Sin duda, volvería amé la playa y mi familia quedó muy satisfecha con el hotel.
We stayed at Ocean El Faro and had a great time. Our initial room has a bad smell, I think the previous guest may have left the balcony open too long. We went to a presentation about the travel club and let them know what was happening. After that our room was changed and we were introduced to Ray who made the rest of our time there amazing! We were able to text her and she helped us with our dinner reservations which made everything smooth and easy.
We had a lovely stay at the h10 Rubicon palace, the hotel itself was lovely but it was obvious that they were struggling with staffing because the staff that were working seemed to be doing 24 shifts. Not the hotels fault but it meant at times the service didn't match what would be expected.
H10 Gran Tinerfe Was our 2nd stay at this hotel, everywhere was clean and tidy. All the staff were excellent, Marina went over and above. The only thing that was poor and could be improved on is the Vegetarian choices at meal times as there was only 3. Pizza, Lasagna and Paella which after are they were rotated around one after the other was boring and predicable and so we did eat out a few time even though we were all inclusive. Other than that on other complaints.
Lovely Hotel. Clean room and easy to check in and out. Staff were polite and dealt with issues quickly. The TV lost power at one point but it was quickly sorted. Breakfast choice was great. They even had vegan sausages! Price is a little steep on a weekend but mid-week it is 2for1. The hotel was a 10 min walk from the tube which is great! View was spectacular too! Overall, pleasant stay and would return.
I was on holiday at H10 Tindaya hotel in Costa Calma Fuerteventura from 25 August to 4 September 2019. My experience there was excellent the hotel was massive and wonderful. The first night we arrived very late the reception did welcome us explained everything in details and offer us a late meal. The hotel seems to be very clean and tidy everywhere, the room we’ve got was cleaned every day and it had a beautiful outside view. The food and drinks was brilliant as you have got plenty of choices there,the other choice was the pool bar food and drinks during the day. At the hotel you have plenty of swimming pools for adults and kids plus sports activities and the beautiful beach is in front of the hotel. The staff was very friendly and very kind at all times especially Manuel the bar tender in the evening. I recommend this hotel if you book all inclusive as it is worth it. I am giving this hotel 4 stars because I would prefer to see the lights on during the day inside the hotel, during the night the hotel looks amazing with all the lights on but daytime it is losing that beauty a bit with the lights off ( don’t get me wrong but it’s my side of view). Many thanks
Just back from our week trip to H10 Lanzarote princess. Our room (The comfort room) was very spacious with a very large balcony with sea view. The all inclusive was well worth it and almost everything is included . The food was lovely and plentiful with a different selection each evening. The pool area was spotless and the sun loungers are like new. The staff (Bar one individual) were very polite and helpful along with having very good English. One downside was the lack of kids snacks/treats (Slush drinks and Ice pops) are not available which meant a trip to the supermarket each day. Might be worth while for the hotel to look at this for the future. Happy child = Relaxing holiday. Will be returning next year.
Stayed with them in Mallorca (at the Punta Negra). Very good middle of the road offering, lovely and well kept with decent well sized bedrooms. Would stay with them again for sure.
H10 Hotels is a hospitality company that operates a diverse portfolio of hotels and resorts primarily in Europe and the Caribbean. With a focus on providing quality accommodations, the company caters to both leisure and business travelers, offering a range of services designed to enhance the guest experience. H10 Hotels prides itself on its commitment to customer satisfaction and aims to create inviting environments that meet the needs of its clientele. The company’s offerings include modern amenities, dining options, and recreational facilities, all tailored to ensure that guests enjoy a comfortable stay. H10 Hotels targets a broad audience, from families seeking vacation destinations to corporate clients in need of business accommodations. By maintaining a strong online presence through its website, h10hotels.com, the company makes it easy for customers to explore their options and make reservations conveniently.
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